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I do apologise for the delay in your RMA, we are quite busy at the minute due to the pandemic and amount systems currently in. Could I trouble you to PM me your order number.

Looking at your order the GPU is still in warranty so i'd recommend arranging a return using your PCS account so we can get it resolved for you.

Naa all about 360hz at 1080p

@Keb1980 I have referred your forum posts and webmails to the Customer Care Management team, as you have already been dealing with the Customer Care team I think its prudent that they provide their official response either to you directly or to me to relay.

It wouldn't be much of an improvement. About 2% but it depends on usage.

Replied to your PM

I would recommend if you order from one of our supported countries, you use the correct URL for the country you are in as there is some differences to the site on the different URLs.

moose signal received We are sorry to hear about how this system has arrived. The 212 Back edition fan is held in with a metal clip and if the case takes too much of a big knock it can knock it loose sadly. The clips are most likely dislodged in the front of the case, if you can see them then...

moose signal received. I really don't understand the reply you have received. Is it possible for you to send me your order number in a PM so I can look into this further as to who spoke to you. Also with this I should be able to get you the drivers.

To add to this, I have been able to locate your order number and after speaking to the dispatch team this has now been dispatched. With this DPD should send you an email with your tracking information which will be traceable around 5PM tonight when the parcels are scanned in at our local depot...

Hi @RicAND First of all sorry to hear about the issues you have had with the Customer Care team, if you're willing then would it be possible to send me your order number so I can look into it myself? The best way to communicate a complaint to the Customer Care team is to email...

Hey @sidcha First of all I am sorry to read you have had an SSD failure. As stated above in the previous updates all man made electronic components can fail and a varying length of time. This is why manufacturers provide warranty on the items they make (and why we provide separate warranty as...

We use Pinklink / The palletways system for transporting our large liquid builds to the customers palletised.

Except eMMC onboard SSDs on some laptops, but these are shown as the default option and they aren't changeable on the config. An example of this is on the 15.6" ULTRANOTE VI S

Thanks got it! Never mind on the phone front, must just be a coincidence.

Hello Rack, First of all sorry to hear about the issues with dispatch and with the state of your system. Could I trouble you to PM me your order number so I can look into it further? Also side topic what phone do you have? (Your images have the same lens dot as mine)

Signal received! Sorry to hear about this, both production and RMAs are incredibly busy right now and we are trying our very best to get on top of the queue. Could I trouble you to PM me the order number and I will try and look into this for you

Sorry I didn't get chance to look at the forums yesterday but I see the Customer Care team have already arranged the return with you. Again we apologise for how this was sent to you and if you are willing then I would like you to PM me your order number so I can look into this from my side.

As Scott said there is pro's and con's for both. Davinci is probably the best free one I have ever used (once i checked a video guide :) )