The Yodel Problem Thread. Post All Comments Here!

Status
Not open for further replies.
N

njmarkham

Bronze Level Poster
yeah they tend to, exclusivity deals maybe, but im sure there would be a basic 5 day delivery (from dispatch) for free with most, other than that, you may find customers would be willing to pay the extra for a good courier at a specific day/time.
 
vanthus

vanthus

Member Resting in Peace
njmarkham said:
yeah they tend to, exclusivity deals maybe, but im sure there would be a basic 5 day delivery (from dispatch) for free with most, other than that, you may find customers would be willing to pay the extra for a good courier at a specific day/time.
Click to expand...
What"good courier"would that be though.
 
Rakk

Rakk

The Awesome
Moderator
njmarkham said:
that of the users choosing.
Click to expand...

But as I said, I've never seen companies offering choices of couriers, and as you said it may be exclusivity deals,
And even if this didn't apply then using multiple companies would probably make deliveries more expensive for everyone, as PCS probably get it cheaper given its dealt with in bulk.
 
vanthus

vanthus

Member Resting in Peace
Then we're all going to end up paying more for deliveries,
with very probably the same failure rates.
 
Last edited:
tom_gr7

tom_gr7

Life Serving
pcs should stick with yodel.

yodel are only human beings such ourselves and mistakes are made, its a fact of life and cannot be helped, people make mistakes,
 
N

njmarkham

Bronze Level Poster
cadence said:
Just out of interest, what courier did PCS use before? I've heard that City Link are pretty awful, but don't really know much about the others. My experience was similar to the poster above, Yodel barefaced lied about trying to deliver to my flat. Perhaps offering people the choice of another more reliable delivery company, even if it's more expensive, is the way to go.
Click to expand...

I agree. People who are prepared to pay more for special types of delivery would pay for the xhoice of courier.
 
L

Liamr

Member
Well it changed from 'awaiting booking in date' to 'in transit' but it's been like that for a full day and it was at my local depot...
 
PCS

PCS

Administrator
Staff member
There are several reasons why we only offer one courier:

1. One lorry calls each day to pick up parcels - easier to manage.

2. One company to go back to when a problem occurs.

3. Better economies of scale, therefore cheaper prices to the customer.

However, we are considering listing an alternative courier for customers to select. We can never win though - if we list City Link someone will complain. If we list DPD, someone else will complain, and so on...
 
N

njmarkham

Bronze Level Poster
Yeah I know what you mean. If you only used city link for example, you may very well have a list as long as this of compliant's but I think perception goes along way with this. Personal experience... I have never had an issue with city link, tracking and customers service works well for me, so if I saw city link I would more likely choose them, and that is my choice. If it goes missing/delayed or whatever I will still be making the same enquires but I made the initial choice from my experience. This has to count for something and if it can be provided for relatively little extra cost to the user then I think it would be another string to PCS's bow.
 
Usukane

Usukane

Gold Level Poster
PCS said:
if we list City Link someone will complain. If we list DPD, someone else will complain, and so on...
Click to expand...

It would be nice if there was one golden courier service who never got anything wrong, sometimes us gamers have a problem remembering when we're in reality! (joke) xD

Although myself & countless other people have had no problems with Yodel, there are people who have issues & come onto the forum with complaints, which is understandable but also a shame because it paints PCSpecialist in a negative light.

Like in my previous post a couple of pages back - I think offering an option for an alternative courier would help alleviate that, whether it changes the amount of incidents is another story.

Like you just stated, it's not very practical but people seem to be wanting the option as Yodel have gotten quite a few complaints on here & it might scare or have even scared people away from ordering.
 
PCS

PCS

Administrator
Staff member
Usukane said:
Like you just stated, it's not very practical but people seem to be wanting the option as Yodel have gotten quite a few complaints on here & it might scare or have even scared people away from ordering.
Click to expand...

Quite possibly, but I cannot understand why someone would not order from one place just because of the courier. In reality, looking at the number of negative online reviews demonstrates that regardless of who delivers your computer there is a chance of it going missing/getting damaged, and I imagine that the success rate of most delivery couriers is a similar percentage.

We left City Link because of the problems, only to have problems with DHL and now Yodel.

A choice of courier looks like the best option I agree, so we'll look into this. Please can everyone click here: http://www.pcspecialist.co.uk/forum...Choose-Your-Favourite-Courier-Feedback-Needed!
 
N

njmarkham

Bronze Level Poster
Anyone know what this means...

"Message:Other: Morning we have not recieved delivery POD yet. Apologies for the inconvenience caused. Thankyou"

I have just received that from Yodel @ 8:15am but just noticed on the tracking info it know says out for delivery @ 8:29am.
 
N

njmarkham

Bronze Level Poster
Yeah I've just got that POD = Proof of Delivery. Of course they don't have proof of delivery as they haven't delivered it yet [rollinglaugh]
 
PCS

PCS

Administrator
Staff member
ParagonNova said:
Excuse me if i'm mistaken but weren't Yodel formerly DHL????
Click to expand...

yes and No - Yodel were formally HDNL who bought DHL's Domestic UK business (DHL Express still exists as DHL). The DHL customers have been transferred onto the HDNL network with the old DHL depots slowly being closed down.

Before DHL UK was purchased by HDNL we always had a small percentage of parcels going missing, so like I've stated before they're all as bad as each other unfortunately.
 
M

MNK_31

Member
So I thought I'd post my experience with Yodel with my order (not over yet)

I was expecting delivery today, just received the box labeled 2/2, (monitor) and not 1/2 (computer).

13h - I receive the monitor

15h - I phone them asking about the other box, they said they were totally sure I would get it today. So I waited for it.

17h - I refresh delivery status and they just added a new hilarious entry: No one to receive package, returned to depot, card left. (but I've been home all day, didn't even listen to music or anything just in case I wouldn't be able to hear them.)
By the way, no card was left whatsoever. (Another funny note, my courier notes printed in the box were: Someone will be home 24/7)

17h 10m - I phone them again. Explain the situation and tell them why the need to lie saying a card was left and no one was there. I would prefer them just saying they didn't have the time. Then ask for a redelivery the next day, but then they tell me they can't because I'm phoning them past 16h. I think this is a bit of a joke really. So they said they would "try" a new delivery on Friday. Costumer service were very nice, but that doesn't mean I'm quite disappointed about it. Fingers crossed for Friday...

By the way PCS were pretty fast with my order, (fast track) so very happy about that. Will post pics and spec when it's home.
 
Last edited:
Status
Not open for further replies.
Top