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    PCSPECIALIST New computer DOA

    So the best solution we have come up with is RMA for a refund and I'v purchased a new overnight system. They offered to repair etc but no guarantee as to timings.
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    PCSPECIALIST New computer DOA

    Yeah I have been in contact with one guy in Tech support and he is back Monday but I’ll call first thing I want to get this sorted.
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    PCSPECIALIST New computer DOA

    Yeah thank you sorry for ranting.
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    PCSPECIALIST New computer DOA

    Yeah I don't think there is any other explanation. Now there are green lines running up the screen and its just gone off again. So disappointing. Will I be waiting weeks now with the 3070 shortages? They still have some next day equivalents of mine for sale, any chance they'd replace it...
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    PCSPECIALIST New computer DOA

    Nope. I'm reinstalling a fresh version of windows to the Non SSD now to see as per tech support. My only other hope is a faulty SSD. But even still the screen is so weird it really has to be the Graphics card IMO.
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    PCSPECIALIST New computer DOA

    Any idea what the Administrator password would be?
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    PCSPECIALIST New computer DOA

    Yes lights go orange yellow green. PSU connections good. Booted into recovery now again with the weird green lines again
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    PCSPECIALIST New computer DOA

    And now back to square one.
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    PCSPECIALIST New computer DOA

    No I am getting a POST screen saying the VGA card isn't supported by settings.
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    PCSPECIALIST New computer DOA

    Done and new HDMI and still the same. My graphics card is goosed isn't it?
  11. G

    PCSPECIALIST New computer DOA

    using a HDMI that was perfect and still is connecting to my laptop. I have looked at the gpu and put dental pressure on it. there is a locking mechanism im not sure about on the right hand side of the pic e slot. how does this unlock?
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    PCSPECIALIST New computer DOA

    Thanks, on the correct thread now in support not sales.
  13. G

    PCSPECIALIST New computer DOA

    Thanks for replying. I have opened the side of the case and made sure everything is snug and everything is. I can also boot to the bios without issue. Pretty gutting! Case PCS PRISM-X RGB MID TOWER CASE Processor (CPU) AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)...
  14. G

    PCSPECIALIST New computer DOA

    Sorry wrong forum.
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    PCSPECIALIST New computer DOA

    This is the screen. Manage to get recovery up at one stage.
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    PCSPECIALIST New computer DOA

    Just received my new pre built PC specialist PC. R7 5800 3070 1TB SSD and 2GB HDD 16GB 3600Ram Turned it on and the PC specialist logo appears with green dots all over the screen. Then the moving circle of dots appears that usually signifies windows is loading and then nothing. Blank black...
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