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Buy another cable, they're readily available and not expensive. It would be good to know whether the card works in the old PC because, if it does, you can sell it on as a working card. I just had an afterthought. I wonder whether the problem could be the extra power cable? Is it fully home at...

If you still have the old PC does the card still work in there? At least you've confirmed what the problem is.

Yes.

MODS: This is in the wrong forum.

Interesting. The AMD Crash Detection System must have appeared in the dumps because it was failing to recover a faulty graphics card then? That's worth knowing for the future. (y)

What on Earth are you using all that RAM for?!!

The best way to confirm it's RAM is to remove two sticks. Leave RAM in slots A2 and B2. It it still won't boot then swap sticks, still using A2 and B2. If it won't boot with either pair of sticks removed then it's not RAM.

It would be a much more reliable test if the card was removed - and the driver uninstalled (via DDU). It's important that we have confidence that the 580 is definitely not involved. It can still draw power and communicate via the PCIe lanes if you leave it in. Troubleshooting is often painful...

Those are the ones, perhaps you do need them both? That sounds odd though... We'll know more if it restarts without the 580 card.

I can see the restart in the system log... Log Name: System Source: Microsoft-Windows-Kernel-General Date: 19/09/2024 10:02:21 Event ID: 12 Task Category: (1) Level: Information Keywords: (128) User: SYSTEM Computer: AndyNewPC Description...

Thanks for the input but I doubt anybody is watching a four year old thread! It's generally not wise to resurrect necro threads because unwitting people will start offering advice to the OP - who probably isn't even using this laptop now!

Can you do two things for me to collect troubleshooting data please.... 1. Navigate to C:\Windows\LiveKernelReports. Under there may be many sub-folders, check in every sub-folder and upload all dumps (.dmp) that you find. 2. Even though you're not betting BSODs please download the...

Ok, now you hopefully have only one version of amdkmdag.sys installed we'll see how it goes. If you have more problems please run the Sysnative file collector again and upload the new output.

That was kind of my point.

People, the OP's issue is NOT related to wireless printing, so can we please stick to the point. That error looks as though the installer is pointing to the wrong folder. That's very odd with the AMD support tool. You might do better downloading the specific Radeon 580 driver from here, then...

Very true. (y)

Post #1 Post #5 You seem to be a bit accident prone......?

No it's not. There is typically a BIOS feature that you must use to flash the BIOS. If you don't know how to flash your BIOS then you really must ask PCS for detailed instructions, not only to ensure that you retain your warranty but also to ensure that you don't brick the PC.

Taking it to your company's IT support provider and allowing them to mess with it may well have voided your warranty with PCS... I agree with @SpyderTracks that trying to boot Windows in Safe Mode is a good idea. Safe Mode loads a stripped-down version of WIndows with onl;y critical services...

It is possible that SFC fixed the issue, but it's unlikely. I can now see from the Sysnative upload that you're not using the AX210, nor are you using the additional Realtek 8811CU USB WiFi adapter that you have installed. You saaid above that... ....but which wirelsss card do you use? I agree...