Freezing/crashing issue

[JaydenWilliams]

*spec below*
I've got an issue where once I've opened a game and played, can range from 5minutes to a session of gaming. once i exit the game my computer freezes, cant close anything the start menu is open but not accessible, apps like discord don't work. i cant open task manager and if its already opened that crashes as well nothing can be clicked.

if i ctrl+alt+delete to restart/shutdown that brings me to a "restarting" or "shutting down" loading circle that never does shutdown or restart, the only fix is to either hold the power button or to switch at the back and unplug.

i don't know if it was the cause but i had recently predownloaded the new FC25 game, and this is when the problems have started.

Case
LIAN LI LANCOOL 215 GAMING CASE
Processor (CPU)
AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (AM4, DDR4, PCIe 4.0)
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB PALIT GEFORCE RTX 3060 Ti - HDMI, DP, LHR
1st M.2 SSD Drive
512GB INTEL® 670p M.2 NVMe PCIe SSD (up to 3000MB/sR, 1600MB/sW)
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2200 MB/R, 1500 MB/W)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE

 

[ubuysa]

Can you do two things for me to collect troubleshooting data please....

1. Navigate to C:\Windows\LiveKernelReports. Under there may be many sub-folders, check in every sub-folder and upload all dumps (.dmp) that you find.

2. Even though you're not betting BSODs please download the SysnativeBSODCollectionApp and save it to the Desktop. Then run it and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the troubleshooting data we're likely to need. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.