Iconico RTX 3070 Awful Performance

angelo994

angelo994

Silver Level Poster
ubuysa said:
A dump isn't going to help with a performance problem - but the Performance Monitor will. ;)

It's a very steep learning curve getting to grips with how to use the Performance Monitor but it has incredible granularity and can pinpoint where you're having performance problems. It's well worth the effort in learning to use it effectively. I've written a very basic 'get-you-started' tutorial here which is worth a good read followed by some experimenting to get used to using this tool. It can provide good evidence on where the performance problem lies if used appropriately.

@angelo994, from this post it seems that you did all the right things when you installed your original copy of Windows...


It is interesting that PCS sent you what is presumably an updated chipset driver. Did that make any noticeable difference?

The post from @WJS about this 'Mux Switch' (whatever that is?) sounds very helpful and promising, it's certainly something you should try.

Once you're confident that you've installed all drivers and control software and you've made any other BIOS or hardware changes that are needed (like this Mux Switch) and if you're still having problems, then see whether the Performance Monitor can help provide some evidence of where the issue is. That will be useful and hard evidence to demonstrate to PCS that you do have a problem.

This does highlight a particular problem when you buy with no-OS, and especially laptops with their peculiar control software requirements. When you buy with no-OS, PCS may not do any necessary BIOS or other hardware configuration changes needed to properly support your chosen OS. Thus when you buy with no-OS you really are assuming all responsibility for both installing your chosen OS and configuring the BIOS and any other hardware features in order to support it. Having said that, there is a peculiarity with TongFang in that they apparently have no public driver repository so PCS must in that case provide drivers and necessary control software - but BIOS and hardware configuration is still down to the customer.

Buying with no-OS is not always just a simple case of installing your own copy of Windows - especially on laptops. Others reading this might bear that in mind. :)
Click to expand...


So I ran the performance monitor like you said and it's telling me the CPU rating for the system is very poor.
 

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SpyderTracks

SpyderTracks

We love you Ukraine
angelo994 said:
Not yet no sorry

Okay so I've installed my fresh version of Windows 10. Now what should I do next?
Click to expand...
How did you install it? Did you delete all existing partitions before installing? Sorry to ask but a lot of people don’t know how to do a clean install.

If you’ve only just installed windows performance will be poor because it’s not configured yet.
 
angelo994

angelo994

Silver Level Poster
barlew said:
I assume you also ran windows update until there were no more updates to install?
Click to expand...
Yes I’ve also done this. I’m on the phone with support currently and the operator is also stumped. He’s talking me through completely uninstalling all my drivers and reinstalling them as we speak
 
angelo994

angelo994

Silver Level Poster
So the only solution i was given was to install windows for a 3rd time, however this time don’t run and install the drivers given to my by PC Specialist and instead only use Windows Update, and then run another bench mark.

The issues are with both my CPU & GPU, but mainly my CPU.

If this doesn’t work I was told to send it back for returns and I’ll be given priority as I’m a faulty new build.
 
angelo994

angelo994

Silver Level Poster
Romain337 said:
My score in user benchmark all default values in CC 3.0
office: https://www.userbenchmark.com/UserRun/40787407 (70/80°C)
gaming: https://www.userbenchmark.com/UserRun/40787548 (75/85°C)
turbo: https://www.userbenchmark.com/UserRun/40787692 (80/90°C)

Default driver from widows update + latest nvidia + (SerialIO.rar + Chipset.rar from PCS)

Hope this help for reference. Totally happy with this laptop.
Click to expand...

Okay now that has me even more concerned. Could you please talk me through step-by-step what you did? I assume you also bought with no OS needed?

balcsy said:
Hi guys. I bought the 15.6 Ionico, Intel® Core™ i7 10875h ,NVIDIA® GeForce® RTX 3070 laptop without Windows, but when I installed the windows some of programs are missing like gaming center and some drivers. I wanted to ask where can I downloads the drivers and a gaming center? On The website said: Unfortunately there are no available drivers for the components on this order. This may be because your operating system supports the components without the need for additional drivers.
Click to expand...
Yes, there's an issue with PCS downloands and I had to contact them directly and got the drivers & control centre sent to me via email.
 
R

Romain337

Active member
angelo994 said:
Okay now that has me even more concerned. Could you please talk me through step-by-step what you did? I assume you also bought with no OS needed?


Yes, there's an issue with PCS downloands and I had to contact them directly and got the drivers & control centre sent to me via email.
Click to expand...
- I installed a fresh Windows 10 Pro (downloaded 2 day ago).
- Installed all updates
- Installed all driver in devices manager (click each device - update driver from internet).
- Installed NVIDIA driver from nvidia website
- Decompressed SerialIO.rar and Chipset.rar
- Clicked remaining unknown devices -> update driver -> from folder (search including subfolder) pointing to where SerialIO.rar and Chipset.rar where decompressed.
- At this point all devices are known and I had to reboot multiple time in the process of course (each time windows ask).
- Then installed the CC 3.0.

And ran UserBenchmark.
My setup:
office PL1 and 2 at 35W, PL4 at 125W, Whisper mode BALANCED
Gaming: PL1/2: 60W and PL4 125W
Turbo: PL1/2: 75W, PL4: 165W

I changed nothing else. Hope this help.
 
angelo994

angelo994

Silver Level Poster
Romain337 said:
- I installed a fresh Windows 10 Pro (downloaded 2 day ago).
- Installed all updates
- Installed all driver in devices manager (click each device - update driver from internet).
- Installed NVIDIA driver from nvidia website
- Decompressed SerialIO.rar and Chipset.rar
- Clicked remaining unknown devices -> update driver -> from folder (search including subfolder) pointing to where SerialIO.rar and Chipset.rar where decompressed.
- At this point all devices are known and I had to reboot multiple time in the process of course (each time windows ask).
- Then installed the CC 3.0.

And ran UserBenchmark.
My setup:
office PL1 and 2 at 35W, PL4 at 125W, Whisper mode BALANCED
Gaming: PL1/2: 60W and PL4 125W
Turbo: PL1/2: 75W, PL4: 165W

I changed nothing else. Hope this help.
Click to expand...
Thanks for this it’s really helpful man. I’m going to do exactly what you have done and report back here.

Can I just ask, what is the CC 3.0.?
 
angelo994

angelo994

Silver Level Poster
Romain337 said:
It is the control center that you should receive from PCS if you ask them by email. It's not the same that is preinstalled on the test windows (who is the 2.0). Also this is my bios version:
https://imgur.com/a/KJgPdmY
Click to expand...
Okay so I did everything step-by-step like you described and this was my benchmark. Same terrible performance, not quite a bad as before but still well below acceptable. I'm really quite shocked by PC Specialist here and question the standard of their quality control and testing if something like this can happened. I will have to send this laptop back to PC Specialist for them to fix the issue. There's clearly something going wrong with my CPU & GPU. It seems to me there has to be an issue with the hardware, and i've done 3 fresh installs of windows 10 now, all with the same poor benchmark performance.

Not good.

Please click the green human to continue - UserBenchmark

www.userbenchmark.com
 
R

Romain337

Active member
Your bench result report hight usage CPU in background. Also did you use dGPU only ? Because the bench did not report any Intel GPU while mine show it (MSHybrid mode). Can't help much more sadly.
 
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