Virus & Threat protection

[carlos726811]

Hi guys. Just loaded PC up and it shows that my Virus and threat Protection stopped working, Press Restart now to restart it. Once i press restart a message pops up saying.

Your IT Administrator had Limit access to some areas of this app. The Item you tried to access is not available. Contact the IT Helpdesk for more Information.

What does that mean. Thanks

 

[Martinr36]

Can you post your full spec, also what AV program are you running

 

[carlos726811]

I am using the Windows Security Virus Scanner. I removed Bullguard when i got machine.

Case	CORSAIR CRYSTAL SERIES 680X RGB GAMING CASE
Processor (CPU)	AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard	ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)	32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 8GB)
Graphics Card	10GB NVIDIA GEFORCE RTX 3080
1st Storage Drive	NOT REQUIRED
1st M.2 SSD Drive	1TB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 4400MB/W)
2nd M.2 SSD Drive	1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	Corsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting	2x 50cm RGB LED Strip
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card	10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Microsoft® Edge (Windows 10 Only)
Warranty	3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)

 

[Martinr36]

have you checked for updates recently

 

[carlos726811]

Yes, everything upto date.

 

[SpyderTracks]

Yes, everything upto date.

Can you take a screenshot of the error?

 

[Martinr36]

Try going into windows security through settings and see what shows up there, and post a screenshot

 

[carlos726811]

this is the error.

 

[SpyderTracks]

this is the error.

What account are you using to log onto the computer? Is it a work account by any chance?

 

[carlos726811]

No. My own account. What i been using since day 1.

 

[SpyderTracks]

No. My own account. What i been using since day 1.

There's something very wrong with your windows then, I would run a full scan including rootkits with malwarebytes.

 

[ubuysa]

this is the error.

I would lay that at the door of Bullguard I think. Even though you've uninstalled it, antimalware products are notorious for not removing all traces. There could still be drivers or dlls from Bullguard lying around that are getting in the way of Defender.

I'd have a good look around in C:\Users...\AppData for Bullguard stuff, also Program Files, Program Files (x86) and ProgramData. I'd even search the registry for 'Bullguard' - though don;t automatically delete any keys you find. If you di find tyraces of it in many locatiuons (and especially in the registry) I would do a fully clean install of Windows from bootable media to be sure that Bullguard is not there anymore at all.....