SpyderTracks
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This is a splitter:
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- Thread starter ChaAli
- Start date
I just tried with 2 individual 8 pin cables and it s still the same...wont work
SpyderTracks
We love you Ukraine
Where did you get the second cable from?
SpyderTracks
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And more importantly, we need to know if it was originally plugged in with a splitter or not?
I got off technical support. They think it might be the GPU. So they will send a replacement GPU out. Appreciate the help.
It two cables. One is a splitter with one part hanging out and one inserted into the mother board.
SpyderTracks
We love you Ukraine
No, the one into the motherboard is the CPU power, that has nothing to do with the GPU.
We need to know if the cable feeding both ports of the GPU is a splitter cable ie coming off one cable and then split, or if it’s 2 individual feeds from the PSU
If it is, as soon as you plug in your new gpu, it’s going to fry again.
PCS sent all cables left over with my setup.
My PC came with splitter of 2x8pin cable to my GPU.
SpyderTracks
We love you Ukraine
Right, that needs to be changed for when the new GPU arrives, you need to have 2 separate PCIe cables running to the new GPU, otherwise it will likely fry the GPU / PSU.
I have images above of the GPU. It looks like a single wire with two 8 pins into the GPU. The main core of the wire runs into one 8 pin that is linked across to a second 8 pin with an addiitonal wire.
There are images above. The one to the far right shows the GPU wiring.
There are images above. The one to the far right shows the GPU wiring.
Honestly - thats what it looks like. A single wire with two 8 pins connected to the GPU.
SpyderTracks
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Yes, I know, that's why I was asking for you to confirm what I thought I was seeing.
In that case it's a splitter.
That's a bad thing.
1 PCIe PSU lane can carry a maximum of 150W, that's weather its just a single cable or a splitter serving two ports.
The motherboard PCIe lane can carry a max of 75W BUT there are other devices like SSD's that require PCIe power, so that number immediately reduces.
You've got a 350W GPU in that build.....
So there's a shortfall of 125W that the GPU is going to demand from the build, that's going to overload the PSU, the motherboard and likely the GPU will get a surge leading to a fry.
It's not your fault at all, PCS have already been told about this because it's happened a few times.
Luckily you've got a very high end PSU in your build which will limit the overload, but it's still not a good setup as it currently is.
It needs a second PCIe power cable run from the PSU to the second 8pin on the GPU. This should be in your welcome pack, sounds like you've already installed it. Make sure you use both cables to feed the new GPU.
The PCIe outputs on the PSU are clearly labelled, they'll look something like this:
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Thanks for your help. I jumped in this conversation because I have same issue ( bought in PCS ). I just don't understand how this setup could pass test and few days after no signal on the screen.
SpyderTracks
We love you Ukraine
Sorry, I'm getting really mixed up as this is the 3rd dead GPU I've been toing and froing from
In this instance, and by the sounds of it in your instance as well, the GPU hasn't been wired correctly which COULD have led to an overload on the GPU line which could have fried the GPU. Weather that is the root cause of the GPU was just a dud and gave up no one can say.
BUT best practice going forward is to have 2 individual PCIe cables running the ports.
It's not good, PCS have been pulled up about this by us a few times, and this shouldn't be passing QC. You can get away with it with lower end cards, but IMHO as soon as you're at a 3080/3090 or 6800XT / 6900XT then you really HAVE to have 2 individual PCIe cables running to the GPU, otherwise it's going to overload the whole thing.
They should have that as one of the first checks on any high end build at the QC stage.
I appreciate your help - alot. I have paid a lot of money and both our computers are high end. It shouldn't be happening at all. I was offered a replacement GPU and accepted with the option to decline at any point. I accepted mainly, as the alternative would be sending the computer back and waiting 2-3 weeks.
But to be honest - it is unacceptable. I accept wait times in view of the current pandemic. I am very disappointed. In view of the above and the price I have paid. I'll be sending the computer back. Otherwise I might as well have built it myself. Not going to be tinkering with wires.
I appreciate your honesty and help.Sorry, I'm getting really mixed up as this is the 3rd dead GPU I've been toing and froing from
In this instance, and by the sounds of it in your instance as well, the GPU hasn't been wired correctly which COULD have led to an overload on the GPU line which could have fried the GPU. Weather that is the root cause of the GPU was just a dud and gave up no one can say.
BUT best practice going forward is to have 2 individual PCIe cables running the ports.
It's not good, PCS have been pulled up about this by us a few times, and this shouldn't be passing QC. You can get away with it with lower end cards, but IMHO as soon as you're at a 3080/3090 or 6800XT / 6900XT then you really HAVE to have 2 individual PCIe cables running to the GPU, otherwise it's going to overload the whole thing.
They should have that as one of the first checks on any high end build at the QC stage.
It shouldn't be happening. Period.
Only 2 dead GPU's 🤬 me and CHAALI. I will send mine tomorrow. I'll use 2 8pins for new GPU.Sorry, I'm getting really mixed up as this is the 3rd dead GPU I've been toing and froing from
In this instance, and by the sounds of it in your instance as well, the GPU hasn't been wired correctly which COULD have led to an overload on the GPU line which could have fried the GPU. Weather that is the root cause of the GPU was just a dud and gave up no one can say.
BUT best practice going forward is to have 2 individual PCIe cables running the ports.
It's not good, PCS have been pulled up about this by us a few times, and this shouldn't be passing QC. You can get away with it with lower end cards, but IMHO as soon as you're at a 3080/3090 or 6800XT / 6900XT then you really HAVE to have 2 individual PCIe cables running to the GPU, otherwise it's going to overload the whole thing.
They should have that as one of the first checks on any high end build at the QC stage.
SpyderTracks
We love you Ukraine
There was another on a lower end build as well, I was getting really confused who had what system and kept having to delete comments because it was the wrong thread
I am very disappointed too. I thought this should be good end for amount we paid, connect all cables and play some games. It's end up dead GPU because someone didn't connect GPU as suppose to be. unacceptable.
I have called technical support - I'll be sending it back to them to figure out what the root cause is.
Mentioned the issue with the wiring.
Many thanks for all the help.