PC Specialist rig freezes/restarts after quitting games

FBTuesday

New member
Just looking for help/advice on my PC restarting after I quit a game. Usually around 15s-1m after closing a game, it just freezes, screen goes black and it restarts.

Games like Horizon FW, Cyberpunk etc always crash, while some older games like Far Cry 3 do too, but it's not all games which leads me to think there’s some processor/ram/graphics element to certain games that my rig can’t recover from after quitting or some app related to gaming is causing it, I have Razer Cortez but it's off and Armory Crate but not even sure what that does... I'm a bit of a tech idiot. I thought it was related to RTX and had that turned off in Win11 settings but it still happens.

It also sometimes crashes when there’s a fast moving or heavily rendered cut-scene and if something graphics heavy happens during gameplay it will stutter, and sometimes freeze and I have to hard restart which again leads me to think it's the graphics card.

On occasion, just while browsing the net and listening to spotify, if the page has video or animated ads, the music stutters and the mouse freezes for a few seconds. It’s also crashed a few times using Clipchamp and when I’ve had YT on fullscreen.

I've uninstalled and reinstalled the graphics drivers which didn’t seem to help. I’ve tried to look through the event viewer but can’t really see anything useful, other than ‘RuntimeBroker.exe has initiated the power off of computer’ at roughly the time of the last crash and Win11 shut down unexpectedly. I have the power settings as Balanced, the only other option is Razer Cortex Power Plan.

Specs below, anyone have any advice? I have no idea and I'm worried it's damaging the PC. I bought it from PCS about five years ago and it's worked fine until now, this started about six months ago and I've never found a solution/advice. Please help!

Processor - AMD Ryzen 7 3700X Eight Core CPU (3.6GHz-4.4GHz/36MB CACHE/AM4)
Motherboard - ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX)
RAM - 32GB Corsair VENGEANCE DDR4 2400MHz (2 x 16GB)
Graphics - 11GB NVIDIA GEFORCE RTX 2080 Ti - HDMI, 3x DP GeForce - RTX VR Ready
 

TonyCarter

VALUED CONTRIBUTOR
Could you post the full config from your PCSpecialist account page please, as it will give us a better understanding of the complete system.

Also, you could start with the diagnostic process as laid out in the following post...
 

FBTuesday

New member
Hey, thank you so much for replying.
The config is below. I've done several of the suggestions in the attached post, do you want me to post the results (event viewer log etc) here? In the event log at the time of the last crash it says
SCEP Certificate enrollment initialization for Local system via https://AMD-KeyId-907d65e9b562315997dd5ad086b2b7598957b92c.microsoftaik.azure.net/templates/Aik/scep failed:
Not sure if that's relevant.
Please let me know if I can provide anything else, appreciate you looking into this!


Case
PCS SR-620C MID TOWER CASE
Processor (CPU)
AMD Ryzen 7 3700X Eight Core CPU (3.6GHz-4.4GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - RGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 2400MHz (2 x 16GB)
Graphics Card
11GB NVIDIA GEFORCE RTX 2080 Ti - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive
4TB Samsung 860 QVO 2.5" SSD, SATA 6Gb/s (upto 550MB/sR | 520MB/sW)
2nd Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Processor Cooling
PCS FrostFlow 100 V2 Series High Performance CPU Cooler (AMD)
Thermal Paste
COOLER MASTER MASTERGEL MAKER THERMAL COMPOUND
Extra Case Fans
2x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card
WIRELESS 802.11 AC1200 867Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Genuine Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
 

TonyCarter

VALUED CONTRIBUTOR
Our resident BSOD guru (@ubuysa) will need the file that is produced from that tool, so please upload it to your cloud provider of choice and share the (public) link here.
 
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