PC crashing BSOD

SpyderTracks · Nov 2, 2020

Had to find a link, I had this issue, and it took a few attempts by force restarting (pressing and holding power button until it switched off) until the update properly applied and since then it's been fine:

Windows 10 October 2020 Update common problems — and the fixes

Are you having problems upgrading to Windows 10 October 2020 Update? Here are the steps to troubleshoot and resolve virtually any kind of issue.

www.windowscentral.com

Tyler1999 · Nov 2, 2020

Hey, thanks it doesnt seem to be showing anymore.
I reverted back to the 2nd newest Nvidia drives and im not having any restarts.
Ill just wait and see, i think it was the new driver for some strange reason.

SpyderTracks · Nov 2, 2020

Tyler1999 said:
Hey, thanks it doesnt seem to be showing anymore.
I reverted back to the 2nd newest Nvidia drives and im not having any restarts.
Ill just wait and see, i think it was the new driver for some strange reason.

Fingers crossed, hopefully that sorts it

ubuysa · Nov 3, 2020

I'm glad you seem to have it sorted. The two dumps were incomplete somehow, but one was the (now common) PTE corruption, but the other was an IRQL_NOT_LESS_OR_EQUAL which is almost always a driver (or device) error. Sadly I can't determine the driver or device from these incomplete dumps.

Tyler1999 · Nov 6, 2020

ME again.

PC been restarting over and over again in the last few hours.
Checked windows updates etc, nothing.
See mini dump, https://easyupload.io/pcjgm5

Ive got a Logitech g502 mouse. I might install Ghub and see if there is a download for the mouse or something.
I cant think of it being anything else.
Ive done all driver updated which show on the windows update section.

Would appreiciate any other advice.
@ubuysa @Martinr36

ubuysa · Nov 7, 2020

Tyler1999 said:
ME again.

PC been restarting over and over again in the last few hours.
Checked windows updates etc, nothing.
See mini dump, https://easyupload.io/pcjgm5

Ive got a Logitech g502 mouse. I might install Ghub and see if there is a download for the mouse or something.
I cant think of it being anything else.
Ive done all driver updated which show on the windows update section.

Would appreiciate any other advice.
@ubuysa @Martinr36

Your minidump was caused by a PAGE_FAULT_IN NONPAGED_AREA, which basically means that a process tried to read a page of RAM that was supposed to be in a non-pageable area and found that the page wasn't there (hence the page fault). In this particular case the process was trying to access an object that had not been first attached. This kind of error is most likely to be a driver, Microsoft code just doesn't suffer from these kinds of errors (if it did then we'd all know!). However there are several other potential causes.

The process in control at the time of the BSOD was explorer.exe - that's the Windows file explorer and it's going to be a driver being accessed by explorer.exe that caused the BSOD. This means that the mouse driver or possibly your antivirus or even the SSD/HDD you were accessing could potentially be at fault. The event log may well have entries that would help to locate the driver or component that was at fault. If you know how to access the event log then look for any critical or error entries and post a screenshot here. If you're not that familiar with the event log then open an elevated PowerShell session and enter the following two commands (no output will be produced).

Get-EventLog -LogName System -EntryType Error | Out-File C:\SystemLog.txt
Get-EventLog -LogName Application -EntryType Error | Out-File C:\ApplicationLog.txt

Afterwards you'll have two text files in the root of your C:\ drive called SystemLog.txt and ApplicationLog.txt, upload them here or to the cloud and post a link and we'll take a look for you.

My bet would be on the Logitech mouse driver. Logitech make great hardware (I have a Logitech logi vertical mouse) but rubbish software. I run my Logitech mouse on the basic Windows drivers. If you have Logitech software installed I would uninstall it completely and reboot, then see how things are. You won't be able to customise your mouse unfortunately but you need to establish that it's not the Logitech software that's at fault.

If it still fails and you're using a third party antivirus tool then fully uninstall that - you only need Windows Defender in any case - and see how it is then.

Also run an sfc /scannow command to check your system files, and run a chkdsk /f /x command on your SSD drives and a chkdsk /r /x on your HDD drives. You'll have to reboot after each command has run.

Tyler1999 · Nov 7, 2020

Hey, @ubuysa

Ive check even view everytime my system restarted but there is no critical even like last time.
I see some warning events but dont know if that would help.
I ran sfc and it said there was something corrupted but its fixed, so could of been that since it hasnt happened in the last hour or so.
See link below,

easyupload.io

Here is the .txt files

easyupload.io

Thanks

ubuysa · Nov 8, 2020

Tyler1999 said:
Hey, @ubuysa

Ive check even view everytime my system restarted but there is no critical even like last time.
I see some warning events but dont know if that would help.
I ran sfc and it said there was something corrupted but its fixed, so could of been that since it hasnt happened in the last hour or so.
See link below,

easyupload.io

easyupload.io

easyupload.io

Here is the .txt files

easyupload.io

easyupload.io

easyupload.io

Thanks

Oh my, that is a deeply unhappy system. It's possible that the sfc command fixed some of the problems but I'm not hopeful.

In your applications log there are dozens of LogonUI.exe and dwm.exe failures. LogonUI is the logon user interface and dwm is the desktop windows manager, but there's also a bunch of other failing system processes that just isn't right at all. You've also got shadowcopy service errors, security service errors, and even a cryptographic service error. This is not good, it's certainly not normal.

The system log is no better, we have two dumps created due to failures in dump file creation - that's why some dumps were corrupted. The whole system log is a horrible mess.

I've looked back quickly over this thread and you have done a clean install. Are you sure that was fully clean? Did you install Windows from a freshly downloaded copy of Windows on bootable media? Did you delete all existing UEFI partitions during the install (Recovery, MSR (Reserved), System, Primary) and then allow the installer to create the correct partition structure and install Windows? Did you then run Windows Update repeatedly (even across reboots) to install all drivers? Did you then test the PC extensively without installing anything else to see whether it was stable?

If the answer to any of those is 'no', please do the above again as I've described. If you need more information or help just ask. You absolutely must ensure that you have a completely clean Windows system before we start suspecting hardware, and your current system is anything but clean I'm afraid.

Tyler1999 · Nov 8, 2020

Right okay, i havent had any crashing since but do you think its worth doing another clean install?
im sure i followed all the way through the guide that was provided to me but i guess i could no it again since i dont have much on my PC anyway. Ill then just install the updates and drivers including latest nvidia driver and just see how it runs without any games etc installed.

Once i had done the re-install before i didnt have any of the issues for awhile but then it came back after doing a windows update.

ubuysa · Nov 8, 2020

Tyler1999 said:
Right okay, i havent had any crashing since but do you think its worth doing another clean install?

See how it is for a while, it is just possible that the scf /scannow fixes solved the problem. If you get any further BSODs then I would strongly suggest you do a fully clean reinstall.

Tyler1999 said:
im sure i followed all the way through the guide that was provided to me but i guess i could no it again since i dont have much on my PC anyway. Ill then just install the updates and drivers including latest nvidia driver and just see how it runs without any games etc installed.

Yes please. You need the software platform to be as pristine as you can and that means not installing any third party software at all, just in case you reinstall the problem.

Tyler1999 said:
Once i had done the re-install before i didnt have any of the issues for awhile but then it came back after doing a windows update.

Was it a regular update or was it an upgrade to Windows 10 version 20H2? If the same thing happens again please go into Settings > Update & Security click on 'View update history' and find the update that seems to cause the issue (you can see the date installed for each update). If it's a driver update then what driver was updated? If it's a feature or other update then what is the KB number of the update in question?

Tyler1999 · Nov 8, 2020

Okay will do. Im sure i done the Windows 10 version 20H2 and then i done the latest nvidia driver and it just started restarting again.
So not sure if it was the windows update or nvidia.

Ill see how i go and if it happens again im going to do a full clean install again.

Yet again i appreciate all of the advice. Would just be stuck otherwise.

Thanks

ubuysa · Nov 8, 2020

Tyler1999 said:
Yet again i appreciate all of the advice. Would just be stuck otherwise.

No worries, problem solving is fun for us too!

Tyler1999 · Nov 10, 2020

@ubuysa hey,

So I done a clean install of Windows on the 8th.
Once I had done all the windows updates I installed all the drivers but I had noticed it did not install the latest Nvidia driver.

I installed Chrome and downloaded DDU.
Uninstalled the driver and downloaded the latest one. PC worked fine.

Today I noticed there was a new driver so I followed the same steps. As soon as it installed my PC kept restarting. I managed to open event viewer and I looked back to when i re-installed windows to see if any errors occured straight away. I noticed there was errors regarding Shadow copy and crypto something like you mentioned before? See images below of BSODs aswell as all the errors since I re-installed.

easyupload.io

In this link you will see my desktop and event viewer they went all weird and black.

Below is the image of my partitions when I re-installed windows, make sure that is correct.

easyupload.io

I managed to use DDU again to uninstall my driver which has been done. But my PC is still restarting almost striaght after I login. Surely it can't the driver if I've uninstalled them but it's still happening?

I'm so confused with this computer. If covid wasn't a thing I would probably send it back.

ubuysa · Nov 10, 2020

Tyler1999 said:
@ubuysa hey,

So I done a clean install of Windows on the 8th.
Once I had done all the windows updates I installed all the drivers but I had noticed it did not install the latest Nvidia driver.

I installed Chrome and downloaded DDU.
Uninstalled the driver and downloaded the latest one. PC worked fine.

Today I noticed there was a new driver so I followed the same steps. As soon as it installed my PC kept restarting. I managed to open event viewer and I looked back to when i re-installed windows to see if any errors occured straight away. I noticed there was errors regarding Shadow copy and crypto something like you mentioned before? See images below of BSODs aswell as all the errors since I re-installed.

easyupload.io

easyupload.io

easyupload.io

In this link you will see my desktop and event viewer they went all weird and black.

Below is the image of my partitions when I re-installed windows, make sure that is correct.

easyupload.io

easyupload.io

easyupload.io

I managed to use DDU again to uninstall my driver which has been done. But my PC is still restarting almost striaght after I login. Surely it can't the driver if I've uninstalled them but it's still happening?

I'm so confused with this computer. If covid wasn't a thing I would probably send it back.

Since you've done a clean install (and the two drives were clearly empty when you did that (from the partition image)) and all you've done since is update the graphics driver, your problem is probably hardware. The garbled image of the desktop suggests it's a graphics card issue. Apart from the MEMORY_MANAGEMENT BSOD (which could be driver related) the others almost certainly are driver related - though that could easily be because the device (probably the graphics card) is flaky. If you want to upload the dumps I'll gladly take a look but I'm pretty certain your problem is hardware related now.

I think you've gone as far as you can, so I suggest you phone PCS tomorrow, and put up with the long wait, and speak to them about your problem and what you've done so far. Point them to this thread too. I rather think it's going to have to be RMA'd I'm afraid.

Tyler1999 · Nov 10, 2020

Yeah best thing is to phone them tomorrow.
I can't even get my computer load up, it just restarts constantly now.

easyupload.io

If I can manage to get the dumps I'll send them over.

Thank you for all the help

ubuysa · Nov 10, 2020

Tyler1999 said:
Yeah best thing is to phone them tomorrow.
I can't even get my computer load up, it just restarts constantly now.

easyupload.io

easyupload.io

easyupload.io

If I can manage to get the dumps I'll send them over.

Thank you for all the help

Keep us in the loop. FWIW I still think flaky RAM could be the root cause...

Tyler1999 · Nov 10, 2020

@ubuysa Managed to get them.

easyupload.io

Some wont upload for some reason.
will do.

Are pcspecialists even open or working?

ubuysa · Nov 10, 2020

Tyler1999 said:
@ubuysa Managed to get them.

easyupload.io

easyupload.io

easyupload.io

Some wont upload for some reason.
will do.

Are pcspecialists even open or working?

Yes they are open.

The first minidump (111020-4593-01.dmp) is an IRQL_NOT_LESS_OR_EQUAL and that's almost always a driver (or device). The process in control at the time was svchost.exe which doesn't help much, since it's a wrapper process for running individual dlls. The failing bucket (again) here is MEMORY_CORRUPTION.

The second minidump (111020-4828-01.dmp) is a KERNEL_SECURITY_CHECK_FAILURE, specifically a memory pool corruption of type LIST. A list in memory has become corrupted somehow, that could be a driver error or perhaps an error in the device itself.

The last minidump (111020-4859-01.dmp) is a PAGE_FAULT_IN_NONPAGED_AREA, this is an attempt to reference invalid memory. The failing bucket here again is MEMORY_CORRUPTION. The process in control again was svchost.exe and the failure occurred whilst trying to write to memory. It's a similar error to the first dump but with a different stop code.

I can't determine the driver or device in use in any these minidumps, they're not complete enough for that (that's not your fault though). Given the garbled desktop image you posted I'd still suspect either the graphics card itself, the graphics driver, or flaky RAM - and I'm still leaning towards flaky RAM, despite Memtest running clean.

Be sure to point PCS at this thread so they can take a look at the dumps themselves, they may have people better at it than I am.

Tyler1999 · Nov 10, 2020

Thank you. My PC doesn't even start up now.
If it does it freezes. On load up saying is diagnosing an issue or tell me to repair by re-installing or resetting windows.
The links only last 7 days so hopefully they look between then otherwise I won't have any minidumps for them.

ubuysa · Nov 10, 2020

Tyler1999 said:
Thank you. My PC doesn't even start up now.
If it does it freezes. On load up saying is diagnosing an issue or tell me to repair by re-installing or resetting windows.
The links only last 7 days so hopefully they look between then otherwise I won't have any minidumps for them.

If you've not deleted them from the cloud they can get them from there.

PC crashing BSOD

We love you Ukraine

Bronze Level Poster

We love you Ukraine

The BSOD Doctor

Bronze Level Poster

The BSOD Doctor

Bronze Level Poster

The BSOD Doctor

Bronze Level Poster

The BSOD Doctor

Bronze Level Poster

The BSOD Doctor

Bronze Level Poster

The BSOD Doctor

Bronze Level Poster

The BSOD Doctor

Bronze Level Poster

The BSOD Doctor

Bronze Level Poster

The BSOD Doctor