No picture on new pc

[markp87]

Hi, sorry if I won't word this correctly,
I have just given a custom pc to my son i bought from here, we have turned it on and not getting a picture on the screen, I have tried 2 different screens and 2 different hdmi cables, is there anything obvious I'm missing?

 

[SpyderTracks]

Hi, sorry if I won't word this correctly,
I have just given a custom pc to my son i bought from here, we have turned it on and not getting a picture on the screen, I have tried 2 different screens and 2 different hdmi cables, is there anything obvious I'm missing?

Are you'd definitely plugging into the graphics card (assuming there is one) rather than the motherboard?

 

[markp87]

Yep I already checked that one.

 

[Bhuna50]

When you turn the machine on - are there any beeps or sounds coming from the machine?

Have you opened the machine and made sure any components have not come loose by carefully pushing them back into slots / removing and putting them back.

Are you getting any lights or anything on the machine?

 

[markp87]

It beeped multiple times on first switch on but nothing since the fans and lights are working

 

[Bhuna50]

Can you post your configuration from your order on here please.

Have you opened it to make sure no loose connections?

Did you test it when it arrived?

Can you turn it off and then back on again and listen carefully to the number of beeps etc - as this can be code for the error that is occurring.

 

[Ekans2011]

Could you please post the full specs from your order page?

How to Post Your Specification to the Forum - Check this Spec

When creating a forum post looking to discuss a PC spec there's a really simple way to post the spec in question here. IF YOU HAVEN'T ORDERED ONE YET AND ARE LOOKING FOR ADVICE ON A BUILD follow this step. IF YOU HAVE ALREADY ORDERED AND ARE ASKED FOR SPECS follow the next post. Click the...

www.pcspecialist.co.uk

 

[SpyderTracks]

It beeped multiple times on first switch on but nothing since the fans and lights are working

If you can copy and paste the full specs from the order page we can see what we’re working with?

 

[markp87]

Case
LIAN LI LANCOOL 205 MESH C GAMING CASE
Promotional Item
Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU)
AMD Ryzen 3 4100 Quad Core CPU (3.8GHz-4.0GHz/6MB CACHE/AM4)
Motherboard
ASUS® PRIME B550-PLUS (AM4, DDR4, PCIe 4.0)
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB MSI GEFORCE RTX 3050 VENTUS 2X XS 8G OC - DVI, HDMI, DP
1st M.2 SSD Drive
256GB PCS PCIe M.2 SSD (3200 MB/R, 2700 MB/W)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 550W CX SERIES™ CX-550 POWER SUPPLY
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 100 V3 Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
50cm ARGB LED Strip
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6E AX210 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Monitor
MSI 27" PRO MP275Q - 2560 x 1440, 1 Ms, 100Hz
Keyboard & Mouse
PCSpecialist GS-813 RGB GAMING KEYBOARD & MOUSE BUNDLE
Mouse Pad
PCS ELITE Gaming Mouse Mat - XXL
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 4 to 6 working days
Miscellaneous
PCSpecialist 2023 Holo Sticker Sheet
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo
Packaging
PCS Trade Pack - New 2023


Price: £0.00 including VAT and Delivery

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/A5NNs8wTWb/

 

[markp87]

Can you post your configuration from your order on here please.

Have you opened it to make sure no loose connections?

Did you test it when it arrived?

Can you turn it off and then back on again and listen carefully to the number of beeps etc - as this can be code for the error that is occurring.

I can't see any loose connections, I didn't test when it arrived,
3 beeps on start up

 

[Bhuna50]

Might be a graphics card issue.

If you carefully remove it and put it back in (ie re-seating it) and try again.

You are allowed to do this just take care.

Take a pic of the back of your pc and your connections please if you could.

 

[markp87]

Just re seated it, nothings changed.

 

[Scoped Badger]

Is that power lead connected properly at the bottom? Looks like it needs pushing in further.

Have you tried re-seating both RAM modules too?

 

[Bhuna50]

OK - one last attempt - as 3 short beeps can indicate either memory or graphics card issues on an Asus motherboard - its looking likely to be graphics card issue as you have no output, but worth reseating the memory as well just in case.

Are you then still getting three beeps or one long / 3 short beeps

 

[markp87]

Looks like it was the ram, it's started now, thank you all so much, you're the best

 

[Bhuna50]

Excellent - glad its working for you.

 

[TonyCarter]

Looks like it was the ram, it's started now, thank you all so much, you're the best

Remember to fully seat the power cable as well, as if it’s not fully seated (it should be hard up against the chassis) then you might encounter short circuits,

 

[Scoped Badger]

No problem, Glad it’s working. No one needs that on Christmas Day.

 

[markp87]

Remember to fully seat the power cable as well, as if it’s not fully seated (it should be hard up against the chassis) then you might encounter short circuits,

It's in as far as it can go, thanks