No display - help

[Azen]

Hello

I received my pc today. Inserted my new rtx 2070s gaming x trio and using the display cable with a g sync monitor (also tried hdmi).
The issue is when i turn the pc on, it beeps three times then the beeps stop, monitor then comes on with no signal and nothing appears on screen.

Anyone got suggestions on how to resolve this issue?

Specs below

Case	CORSAIR CRYSTAL SERIES 680X RGB GAMING CASE
Processor (CPU)	AMD Ryzen 7 3800X Eight Core CPU (3.9GHz-4.5GHz/36MB CACHE/AM4)
Motherboard	ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - RGB Ready!
Memory (RAM)	16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card	NONE, I ALREADY HAVE A GRAPHICS CARD
1st Storage Drive	2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive	1TB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 4400MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	Corsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking	10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Microsoft® Edge (Windows 10 Only)

Thanks

 

[paul1224]

If it is 1 beep followed by 3 short beeps then would seem to indicate no VGA detected as per here (section 2.3).

Are you sure the GPU has been seated correctly? Might be an idea re-seating it (and making sure you are connecting the cables to the GPU and not the Motherboard).

 

[Azen]

If it is 1 beep followed by 3 short beeps with that Motherboard would seem to indicate no VGA detected.

Are you sure the GPU has been seated correctly? Might be an idea re-seating it.

Thanks for the quick reply Paul, i think it was one beep followed by 3 short beeps. I will try re-seating the gpu. Fingers crossed

 

[SpyderTracks]

Thanks for the quick reply Paul, i think it was one beep followed by 3 short beeps. I will try re-seating the gpu. Fingers crossed

Just to confirm, you’ve connected the GPU power cables?

 

[Azen]

Just to confirm, you’ve connected the GPU power cables?

Yes
Had these cables in, 8pin and 6+2. See image

 

[SpyderTracks]

Yes
Had these cables in, 8pin and 6+2. See image

Yeah, that’s fine.

 

[Azen]

Yeah, that’s fine.

So i've tried re-seating, same as before. Monitor and gpu come on with power just no signal.

Checked monitor again via hdmi with my laptop and the monitor works fine. Tried hdmi and display cable with new desktop and same issue. Not sure what it could be now.

 

[paul1224]

If the beeps are still occurring the same way then I wonder if the GPU is the issue. Has it been used in any other system so that you are sure it isn't faulty?

I'm assuming you are definitely connecting the cables to the GPU in the back of the PC in the right slots and not any that are for the Motherboard?

Might sound strange but before you boot the PC can you make sure the monitor is definitely on and when it is then boot the PC. I have seen some strange BIOS beeps whereby it won't connect to the screen if the screen is turned on after the PC is booted.

Other than above hopefully more experienced folk on here can help to better troubleshoot for you.

 

[ubuysa]

Depending on the make of the BIOS that beep code can indicate faulty RAM. Try popping the RAM cards and reseating them.

 

[Azen]

Depending on the make of the BIOS that beep code can indicate faulty RAM. Try popping the RAM cards and reseating them.

Hey, i tried this, same issue unfortunately.
Thanks for the reply.

 

[ubuysa]

Best phone PCS then I'm afraid.

 

[Azen]

Thanks all for your replies. Tried phoning PCS as its not their gfx card they couldn't provide much assistance. Expected this anyway as its in the T&c's. In the end i reset my bios by removing/disconnecting all power supplies, then removing the mobo battery for a minute. Once i put the battery back in and reconnected all power, it worked 😅

Just leaving this comment here in the event that somone else is experiencing similar problems. If you order a pc and have your own GPU, my assumption was that when the pc is tested by PCS, another GPU is used in testing. In the first instance the mobo didn't detect the GPU i tried to insert wihtout having to reset the bios as it wasn't the same GPU used in testing.

I am quite new when it comes to custom pc's, so this is probably common knowledge anyway.

Thanks again to those who tried to help