New PCS Build Windows 10 Pro Activation question

[films&games]

Hi,

I have noticed on my new PCS build that Windows 10 Pro has been activated with a digital license. But under “Update product key” it states “The last product key (ID: xxxxx-xxxxx-xxxxx-xxxxx-xxOEM) you entered cannot be used on this copy of Windows. (0xC0020036)”

It looks like the Product ID not Product Key was entered, but Windows still seems to be activated because it is stored in the motherboard BIOS.


Any advice or suggestions would be appreciated, please.

Thank you.

 

[SpyderTracks]

Hi,

I have noticed on my new PCS build that Windows 10 Pro has been activated with a digital license. But under “Update product key” it states “The last product key (ID: xxxxx-xxxxx-xxxxx-xxxxx-xxOEM) you entered cannot be used on this copy of Windows. (0xC0020036)”

It looks like the Product ID not Product Key was entered, but Windows still seems to be activated because it is stored in the motherboard BIOS.


Any advice or suggestions would be appreciated, please.

Thank you.

Can you take a screenshot and post it?

that’s a pretty serious error, it does mean that the license has failed and windows updates will no longer install.

I would contact PCS when you get a moment and run through getting it licensed. You don’t want to be without updates for any period of time, just too risky.

 

[SpyderTracks]

Further edit, for now, try disabling controlled folder access, then open cmd as admin and type sfc /scannow

 

[films&games]

Hi,

I have taken a print screen of the Windows Activation screen and I have also run the system file checker, which found and repaired some corrupt files. The results are saved in their respective log files.


Any advice or suggestions would be appreciated, please.

Thank you.

 

[ubuysa]

And does it still show the 0xC0020036 now that SFC has fixed some errors?

Are all the latest updates installed?

Did you buy it with Windows 10 Pro included or did you install your own copy?

 

[films&games]

And does it still show the 0xC0020036 now that SFC has fixed some errors?

Are all the latest updates installed?

Did you buy it with Windows 10 Pro included or did you install your own copy?

Hi,

Yes the error 0xC0020036 is still being shown since I ran the system file checker last night and shutdown the PC and powered it back on today.

All the latest Windows Updates have been installed as of yesterday.

This version of Windows 10 Professional was pre-installed as part of my new PCS build, so should be a paid full license.

Any advice or suggestions would be appreciated, please.

Thank you.

 

[ubuysa]

This version of Windows 10 Professional was pre-installed as part of my new PCS build, so should be a paid full license.

Did you actually pay for Windows 10 Pro in your original order?

Posting your full spec from the order page would help too.

 

[SpyderTracks]

Hi,

Yes the error 0xC0020036 is still being shown since I ran the system file checker last night and shutdown the PC and powered it back on today.

All the latest Windows Updates have been installed as of yesterday.

This version of Windows 10 Professional was pre-installed as part of my new PCS build, so should be a paid full license.

Any advice or suggestions would be appreciated, please.

Thank you.

I’d contact PCS to get it checked.

 

[films&games]

Did you actually pay for Windows 10 Pro in your original order?

Posting your full spec from the order page would help too.

Yes, I paid for Windows 10 Pro as part of my PC order.

Below is the full spec.

Case
CORSAIR OBSIDIAN SERIES™ 750D FULL TOWER CASE
Processor (CPU)
AMD Ryzen 7 3700X Eight Core CPU (3.6GHz-4.4GHz/36MB CACHE/AM4)

Get 3 Months of XBOX Game Pass for PC w/ select AMD Ryzen CPUs

The Outer Worlds -OR- Borderlands 3 w/ select AMD Ryzen CPUs
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - RGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive
3TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive
1TB CORSAIR MP600 GEN 4 PCIe NVMe (up to 4950MB/R, 4250MB/W)
DVD/BLU-RAY Drive
16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW & SOFTWARE
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
50cm RGB LED Strip
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Monitor
IIYAMA G-MASTER GB2760QSU-B1 27"
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)

 

[films&games]

I’d contact PCS to get it checked.

I have sent an email to PC Specialist including a print screen of the Windows 10 Pro activation screen, showing the exact error message under the "Change product key" section.

I am waiting for a reply from them.

 

[ubuysa]

I have sent an email to PC Specialist including a print screen of the Windows 10 Pro activation screen, showing the exact error message under the "Change product key" section.

I am waiting for a reply from them.

Thats your best option I think. Let us know how this gets resolved for our own education please? [emoji3]

 

[films&games]

Thats your best option I think. Let us know how this gets resolved for our own education please? [emoji3]

Okay I will do.

 

[films&games]

Hi,

I did get a reply back from PC Specialist. They want me to phone them next time I am with the machine, so they can remote connect to it to investigate because the Windows 10 Activation screenshot that I included in my email, like the one I have already attached to a previous post in this thread is contradictory because it seems that it is activated and shows the error message.

To be honest, I am not comfortable with them connecting to my machine remotely.

Any advice or suggestions would be appreciated, please.

Thank you.

 

[SpyderTracks]

Hi,

I did get a reply back from PC Specialist. They want me to phone them next time I am with the machine, so they can remote connect to investigate because the the Windows 10 Activation screenshot, like the one I have already attached to a previous post in this thread is contradictory because it seems that it is activated and shows the error message.

To be honest, I am not comfortable with them connecting to my machine remotely.

Any advice or suggestions would be appreciated, please.

Thank you.

Why aren’t you comfortable for them to remote in?

 

[films&games]

Why aren’t you comfortable for them to remote in?

I have alot of files, games installed and emails stored on my machine. I have not had to use remote connect before and as this is a new PC remote access is turned off.

I have looked at the System page in Control Panel and it says that Windows is activated under the Windows activation section at the bottom of the page.

 

[SpyderTracks]

I have alot of files, games installed and emails stored on my machine. I have not had to use remote connect before and as this is a new PC remote access is turned off.

Shouldn’t make any difference, they’d probably use something like teamviewer.

 

[ubuysa]

If you don't trust the people who built your PC then who will you ever trust? In any case you'll most likely be able to see what they're doing.....

 

[Scott]

Remote assistance allows you to view and take-over at any time so you will see everything. Team viewer is the same.

It's only the likes of Remote Desktop that you would be blind with but there's no way they will use this method as it requires port forwarding etc.

 

[films&games]

Hi,

Before I do this what is the process to establish the remote connection to my PC? Will I need to be signed into a Microsoft account or be sent a code via email to grant access?

Thank you.

 

[Scott]

There are multiple ways to do it. The most straight forward is normally the email link code. You would need to contact PCS and ask them their process.