New PC stuck in a windows re-install loop :(

[PhilSimpson730]

Hello,
I recieved what I thought was a super gaming computer with a top graphics card intel 9 all bells and whistles costing over £2000 it has only been running for about a month I have not even played any games yet, I have not put much on it just sorted out my music and that was about it still trying to get my head around windows 10, i was not even at the stage to start migrating my programs from windows 7 to it yet... anyway something went wrong and I am stuck in a re-install windows 10 loop it brings up the error "the computer restarted unexpectedly.... windows installation can not proceed" and I really do not know what to do I guess I will be ringing tech support on monday time run out to ring them back today.... this is so damned frustrating I wonder if anyone has had this sort of problem I fear I have made a grave mistake buying it

 

[SpyderTracks]

i was not even at the stage to start migrating my programs from windows 7 to it yet

What do you mean by this? You can't migrate program installations if that's what you mean?

There's nothing wrong with your PC, just sounds like windows is corrupt and may need reinstalling.

Can you post your full specs from the order page so we can see what we're working with?

How to Post Your Specification to the Forum - Check this Spec

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[AgentCooper]

Hello,
I recieved what I thought was a super gaming computer with a top graphics card intel 9 all bells and whistles costing over £2000 it has only been runnng for about a month I have not even played any games yet, I have not put much on it just sorted out my music and that was about it still trying to get my head around windows 10, i was not even at the stage to start migrating my programs from windows 7 to it yet... anyway something went wrong when and I am stuck in a re-install windows 10 loop it brings up the error "the computer restarted unexpectedly.... windows instalation can not proceed" and I really do not know what to do I guess I will be ringing tech support on monday time run out to ring them back today.... this is so damned frustrating I wonder if anyone has had this sort of problem I fear I have made a grave mistake buying it

Fear not, it doesn’t sound like the end of the world. First things first, please can you post your full system specification? You can find it in ‘my orders’ on your main PCS account. Secondly, when it arrived did you go through the Windows update process repeatedly? Over and over again until no more we’re available? We just need to know if your system is fully configured.

Worst case scenario, you might need to do a clean install of the OS. It’s not a big deal and we can help you through it if needs be.

 

[AgentCooper]

What do you mean by this? You can't migrate program installations if that's what you mean?

There's nothing wrong with your PC, just sounds like windows is corrupt and may need reinstalling.

Can you post your full specs from the order page so we can see what we're working with?

How to Post Your Specification to the Forum - Check this Spec

Just a first note, if you've been provided this link, don't amend your first post as it won't update the queue, please add an additional comment to the thread, that way it will go back to the front of the queue. Otherwise we don't know it's been updated. When creating a forum post looking to...

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Jinx! 🤪

 

[PhilSimpson730]

What do you mean by this? You can't migrate program installations if that's what you mean?

There's nothing wrong with your PC, just sounds like windows is corrupt and may need reinstalling.

Can you post your full specs from the order page so we can see what we're working with?

How to Post Your Specification to the Forum - Check this Spec

Just a first note, if you've been provided this link, don't amend your first post as it won't update the queue, please add an additional comment to the thread, that way it will go back to the front of the queue. Otherwise we don't know it's been updated. When creating a forum post looking to...

www.pcspecialist.co.uk

I just meant moving stuff from my old PC

 

[PhilSimpson730]

Fear not, it doesn’t sound like the end of the world. First things first, please can you post your full system specification? You can find it in ‘my orders’ on your main PCS account. Secondly, when it arrived did you go through the Windows update process repeatedly? Over and over again until no more we’re available? We just need to know if your system is fully configured.

Worst case scenario, you might need to do a clean install of the OS. It’s not a big deal and we can help you through it if needs be.

I tried the clean install with tech support he talked me through what to do from the supplied USB we ended the call because it was doing it and he was probably soon to finish work and I thought this would sort it but no luck it just comes up with an error and is stuck in this never ending loop I just need to find the stats etc for this build bear with me

 

[SpyderTracks]

I tried the clean install with tech support he talked me through what to do from the supplied USB we ended the call because it was doing it and he was probably soon to finish work and I thought this would sort it but no luck it just comes up with an error and is stuck in this never ending loop I just need to find the stats etc for this build bear with me

So start from the beginning, create a bootable usb with the latest image from microsoft as it will be newer than the one that you were supplied.

Download Windows 10

 

[PhilSimpson730]

Case
CORSAIR CARBIDE SERIES™ 200R COMPACT GAMING CASE
Processor (CPU)
Intel® Core™ i9 14 Core Processor i9-10940X (3.3GHz) 19.25MB Cache
Motherboard
ASUS® ROG STRIX X299-E GAMING II: ATX, USB 3.2, SATA 6 GB/s, Wi-Fi AC - ARGB Ready
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3060 Ti - HDMI, DP, LHR
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
1TB INTEL® 665p M.2 NVMe PCIe SSD (up to 2000MB/sR | 1925MB/sW)
DVD/BLU-RAY Drive
16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW & SOFTWARE
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H80i V2 Hydro Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
2x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
2 PORT (2 x TYPE A) USB 3.0 PCI-E CARD + STANDARD USB PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 16 to 19 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[PhilSimpson730]

So start from the beginning, create a bootable usb with the latest image from microsoft as it will be newer than the one that you were supplied.

Download Windows 10

Rearding all my old Windows 7 programs should I just not try using them, i have loads of old favs like audacity and foobar and I have been using the older versions in compatibility mode etc because it is what I am used too do I have to use new versions ??

 

[SpyderTracks]

Rearding all my old Windows 7 programs should I just not try using them, i have loads of old favs like audacity and foobar and I have been using the older versions in compatibility mode etc because it is what I am used too do I have to use new versions ??

You should always use the latest version of any program no matter what OS you're on.

Let us know when you're ready to start installing.

 

[PhilSimpson730]

Fear not, it doesn’t sound like the end of the world. First things first, please can you post your full system specification? You can find it in ‘my orders’ on your main PCS account. Secondly, when it arrived did you go through the Windows update process repeatedly? Over and over again until no more we’re available? We just need to know if your system is fully configured.

Worst case scenario, you might need to do a clean install of the OS. It’s not a big deal and we can help you through it if needs be.

Q: When it arrived did you go through the windows update prossess repeatedly?

No it worked first time

 

[PhilSimpson730]

You should always use the latest version of any program no matter what OS you're on.

Let us know when you're ready to start installing.

ok i will have to go out tommorow and get a usb stick and will try that next

 

[AgentCooper]

Q: When it arrived did you go through the windows update prossess repeatedly?

No it worked first time

You’re on a really unstable platform right now. If you follow the instructions @SpyderTracks has set out for you, you’ll be able to start from a clean slate with a fully up to date copy of Windows 👍

 

[SpyderTracks]

ok i will have to go out tommorow and get a usb stick and will try that next

I thought you said you had one that PCS supplied?

 

[PhilSimpson730]

I thought you said you had one that PCS supplied?

I did can i use that ?

 

[SpyderTracks]

I did can i use that ?

yes, its just an older versiin of what were creating here, it would never be used as its out of date

 

[PhilSimpson730]

yes, its just an older versiin of what were creating here, it would never be used as its out of date

oh ok i will put it on that usb thanks for your help lets see if that will work... i just started to create the new usb a bit nervey because i don't want to lose my old windows 7 which is the pc creating the image

 

[ubuysa]

Rearding all my old Windows 7 programs should I just not try using them, i have loads of old favs like audacity and foobar and I have been using the older versions in compatibility mode etc because it is what I am used too do I have to use new versions ??

That is unwise. Its far from impossible that this is the source of your issue.

Internally Windows 10 is a very different animal than Windows 7 and you must ensure that you use Windows 10 compatible versions of all your software and {especially} drivers.

Compatibility mode is really misnamed. It's not a guarantee that unsupported programs will work as expected. It's generally best avoided.

I would suggest that you do the clean install as advised and then install only Windows 10 compatible software and drivers.

 

[PhilSimpson730]

Still stuck in the blue screen loop I wish Tech support was open today, i only used 1 program from Windows 7 and that was Audacity because the new version of Audacity does not have the same eq i did not use old drivers etc i am not that clever

 

[SpyderTracks]

Still stuck in the blue screen loop I wish Tech support was open today, i only used 1 program from Windows 7 and that was Audacity because the new version of Audacity does not have the same eq i did not use old drivers etc i am not that clever

Where is it getting stuck, you need to be more descriptive, where do you get to when it goes into bluescreening?

Talk us through the whole process you've done