Memory Hard Faults

[vanko13]

I recently bought the AMD black friday deal, I can't find all the components but it's the one from the black friday deal

AMD Ryzen 7 7700X 8-Core Processor 4.50 GHz
RAM 32.0 GB
AMD Radeon RX 7800 XT


I've had it for nearly a month and yesterday I started getting audio cutting off and lagging behind and video lag (except no lag in video games, audio still cutting off though)
I checked resource monitor and it spikes up to thousands of hard faults per second and then goes back to 0, despite using very low percentage of RAM
I'm getting the same issue even when I'm only running one program at the same time
I tried turning off EXPO in the BIOS and changing power strips since I thought it might be a power issue, but it didn't help

Is this a defect RAM issue?

 

[SpyderTracks]

I recently bought the AMD black friday deal, I can't find all the components but it's the one from the black friday deal

AMD Ryzen 7 7700X 8-Core Processor 4.50 GHz
RAM 32.0 GB
AMD Radeon RX 7800 XT


I've had it for nearly a month and yesterday I started getting audio cutting off and lagging behind and video lag (except no lag in video games, audio still cutting off though)
I checked resource monitor and it spikes up to thousands of hard faults per second and then goes back to 0, despite using very low percentage of RAM
I'm getting the same issue even when I'm only running one program at the same time
I tried turning off EXPO in the BIOS and changing power strips since I thought it might be a power issue, but it didn't help

Is this a defect RAM issue?

Where did you buy the PC from?

Hard faults is a drive issue, not related to RAM

 

[vanko13]

Where did you buy the PC from?

Hard faults is a drive issue, not related to RAM

I forgot to mention that I always tried resetting the PC and reinstalling windows, which also didn't help
I just ran memtest64 on my PC and it didn't detect any RAM issues
I bought the PC from here, it arrived from PCSpecialist Netherlands

I also tried updating the BIOS but couldn't get it to work since apparently my motherboard (Asus Prime B650 Plus) doesn't support EZ update and I'm not sure how to do it otherwise yet

 

[SpyderTracks]

I bought the PC from here, it arrived from PCSpecialist Netherlands

In that case, the full specs will be in your account under orders.

If you can post the full specs we can see what we're dealing with

I forgot to mention that I always tried resetting the PC and reinstalling windows, which also didn't help

How did you install drivers once you'd reset it? A reset generally won't fix anything, it's purely for restoring factory settings. A clean install is required to fix issues

I also tried updating the BIOS but couldn't get it to work since apparently my motherboard (Asus Prime B650 Plus) doesn't support EZ update and I'm not sure how to do it otherwise yet

If you update the BIOS without PCS approval you'll void your warranty so it's a good thing you didn't do that.

 

[vanko13]

In that case, the full specs will be in your account under orders.

If you can post the full specs we can see what we're dealing with


How did you install drivers once you'd reset it? A reset generally won't fix anything, it's purely for restoring factory settings. A clean install is required to fix issues


If you update the BIOS without PCS approval you'll void your warranty so it's a good thing you didn't do that.

I registered my account just now, so I don't have the details saved...
Fusion BF 24 · AMD Ryzen 7 7700X · Windows 11 Home · ASUS® PRIME B650-PLUS · 32GB Corsair VENGEANCE 6000MHz · 16GB AMD RADEON™
This is all I can find, also looking inside the case it appears the Power Unit is a Corsair CX750

After resetting I only updated Windows, ran a sfc and check disc scan, and updating the AMD drivers from their software, is there anything else I should install?

 

[SpyderTracks]

I registered my account just now, so I don't have the details saved...

You would have received account details when you made the purchase through to the email you entered on the site at purchase.

If you can't find the account, you'd need to contact PCS to recover it.

So the driver layer hasn't been configured, but the reset wouldn't have solved anything anyway.

I would start with a clean install, once you have drivers configured and your account recovered we can take it from there.

 

[vanko13]

You would have received account details when you made the purchase through to the email you entered on the site at purchase.

If you can't find the account, you'd need to contact PCS to recover it.

So the driver layer hasn't been configured, but the reset wouldn't have solved anything anyway.

I would start with a clean install, once you have drivers configured and your account recovered we can take it from there.

This is all the details regarding the PC, could you please tell me how to install the drivers and everything? Also what do you mean by clean install? Since I already reset the PC?

 

[vanko13]

This is all the details regarding the PC, could you please tell me how to install the drivers and everything? Also what do you mean by clean install? Since I already reset the PC?

I'm not sure if this is important but, when I first got the PC Windows would try to update nearly every time I boot up my PC, and it would continuously "fail to install" until I ran some cmd commands that fixed it

 

[Martinr36]

First things first uninstall Norton using the official Norton uninstall tool as explained at this link, windows defender will then take care of all antivirus

Download and run the Norton Remove and Reinstall tool for Windows

Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.

support.norton.com

 

[vanko13]

First things first uninstall Norton using the official Norton uninstall tool as explained at this link, windows defender will then take care of all antivirus

Download and run the Norton Remove and Reinstall tool for Windows

Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.

support.norton.com

I had issues with input lag in my peripherals from the get go, and already uninstalled norton which helped, but I still have this issue
I'm not even sure why, everything was working fine up until two days ago, and I've had the PC for 3 weeks now

 

[Martinr36]

I had issues with input lag in my peripherals from the get go, and already uninstalled norton which helped, but I still have this issue
I'm not even sure why, everything was working fine up until two days ago, and I've had the PC for 3 weeks now

When you uninstalled Norton did you use the tool in that link,unmistakable through the normal uninstall in Windows settings doesn't get rid of it all

 

[SpyderTracks]

I had issues with input lag in my peripherals from the get go, and already uninstalled norton which helped, but I still have this issue
I'm not even sure why, everything was working fine up until two days ago, and I've had the PC for 3 weeks now

Did you use the official uninstaller? You can’t uninstall it through programs and features.

Once you’ve done a clean install let us know, your windows will be well and truly messy by now

 

[vanko13]

Did you use the official uninstaller? You can’t uninstall it through programs and features.

Once you’ve done a clean install let us know, your windows will be well and truly messy by now

When you uninstalled Norton did you use the tool in that link,unmistakable through the normal uninstall in Windows settings doesn't get rid of it all

Yes. I uninstalled it through the Norton software I had. just in case, I just did it again and I'm still experiencing lag and high memory hard fault spikes
I'm afraid I'm not sure how to do a clean install. I don't have another copy of windows OS on a USB or anything

 

[SpyderTracks]

Yes. I uninstalled it through the Norton software I had. just in case, I just did it again and I'm still experiencing lag and high memory hard fault spikes
I'm afraid I'm not sure how to do a clean install. I don't have another copy of windows OS on a USB or anything

Just create a windows USB

Create installation media for Windows - Microsoft Support

Learn how to create installation media for installing or reinstalling Windows.

support.microsoft.com

 

[Martinr36]

Download a new copy of Windows using the (Second option on linked page) to an 8GB (min) USB. Media Creation Tool
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia/AMD website (they change so regularly the latest version isn't always in the Windows libraries).
This is also worth a watch

 

[ubuysa]

I checked resource monitor and it spikes up to thousands of hard faults per second and then goes back to 0, despite using very low percentage of RAM
I'm getting the same issue even when I'm only running one program at the same time

Apologies, but I've only just seen this thread.

When you were running the Resource Monitor did you note which processes were experiencing hard page faults? You can do that by clicking on the Hard Faults/sec header to sort the Memory display on that column. The processes experiencing hard page faults will then be at the top.

I do note that you're having other issues and so a clean install is probably wise. Note however, that the hard page faults could just as easily be coming from an app, so if they return after a clean install run the Resource Monitor and sort on the Hard Faults/sec column as advised. Make a note of the processes that are taking these page faults.