Help. Windows problem?

[helhay]

Hi I got a red and yellow windows error this morning. Now my screen has moving lines accross it that get worse when i move my mouse, monitor is working perfectly. Virus check came back clear. What can I do. Only had pc 2 days.

 

[hillyhumbo]

Hi. For anyone to be able to assist you, we would need more information. What do you mean by a red and yellow error? Was it a blue screen of death? If so, it would help if you shared with us the exact error code you received.
Also, it might help to share with us the event log of the error. If you are not sure about how to do that, you can check this Microsoft article out:

https://support.microsoft.com/en-us/help/302542/how-to-diagnose-system-problems-with-event-viewer-in-microsoft-windows

 

[helhay]

My son did not get a blue screen of death, he got a red and yellow windows error message, it went off too quick to read the code.
The home screen is on and can be seen but there are what looks like blurred lines of moving data running accross the screen over the top of it,
I tried to add a picture but it says it's too large and I don't know how to modify it

 

[helhay]

 

[ubuysa]

Can you please post the full spec from the order please? That way everyone knows what sort of build we're looking at.

Did you buy Windows with it or did you install your own copy?

 

[helhay]

Ok, I changed order before I got an updated spec list, so I made some changes before ordering. Which were to a cooler master liquid system, 1 Tera data instead of the 240 and windows 10 home to prof.

 

[helhay]

 

[helhay]

 

[helhay]

 

[Silenced]

Ok, I changed order before I got an updated spec list, so I made some changes before ordering. Which were to a cooler master liquid system, 1 Tera data instead of the 240 and windows 10 home to prof.

Windows 10 Pro is not really needed. Unless you want BitLocker, Viridian , RDC and Business stuff.

 

[helhay]

Windows 10 Pro is not really needed. Unless you want BitLocker, Viridian , RDC and Business stuff.

I know I just wanted the best of everything I could afford for him, its the problem with the screen that i can't work out x thanks anyway

 

[SpyderTracks]

I

I know I just wanted the best of everything I could afford for him, its the problem with the screen that i can't work out x thanks anyway

would do a full scan with malwarebytes.

Try uninstalling gpu drivers with ddu then reinstalling latest drivers from nvidia:

Display Driver Uninstaller (DDU) download version 18.0.8.4

Download Display Driver Uninstaller (DDU) - Remove AMD/NVIDIA/INTEL Graphics Drivers Cleanly - DDU is a driver removal utility that helps you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, leaving no leftovers behind, including registry keys, folders, files...

www.guru3d.com

 

[helhay]

Done scans, and updates, changed monitor and different cables, reseated geaphics card, deleted it and re downloaded it. Pcspecialist think it may need a new graphics card or its a problem with motherboard?

 

[SpyderTracks]

Done scans, and updates, changed monitor and different cables, reseated geaphics card, deleted it and re downloaded it. Pcspecialist think it may need a new graphics card or its a problem with motherboard?

Did you scan with malwarebytes?

Did you uninstall with ddu?

 

[barlew]

Done scans, and updates, changed monitor and different cables, reseated geaphics card, deleted it and re downloaded it. Pcspecialist think it may need a new graphics card or its a problem with motherboard?

I would be inclined to agree with them. That picture of your monitor you posted at the top screams hardware fault.
Best way to find out is disable the GPU and use onboard graphics (assuming you have onboard?) see if the fault replicates.

 

[Rakk]

I would be inclined to agree with them. That picture of your monitor you posted at the top screams hardware fault.
Best way to find out is disable the GPU and use onboard graphics (assuming you have onboard?) see if the fault replicates.

The Ryzen 7 3700X does not have an onboard GPU unfortunately so unless @helhay has another GPU to try this may be a tad tricky , but I'd be guessing a hardware fault from the picture as well

 

[barlew]

The Ryzen 7 3700X does not have an onboard GPU unfortunately so unless @helhay has another GPU to try this may be a tad tricky

That kills that one then. I haven't used AMD for about 15 years.
Sorry for the confusion.