Glitchy noise and stuttered playback and unable to update anything ASUS

S

Starkie

Active member
Hey Guys,

Got a sweet new machine a few days ago, and although great I have a few weird niggles I was hoping someone could help with.

Firstly no matter which jack I plug my headphones into there is a periodic ringing glitch noise

On video playback - some times it get jittery, or skips a few frames

Though the My Asus app, it wont let me update anything. I download the update, then when I click on it, it crashes out. This is probs the bigger issue - haha

Thanks in advance

Spec //

Case
ASUS ProArt PA602 E-ATX CASE
Promotional Item
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Processor (CPU)
AMD Ryzen 9 7950X 16 Core CPU (4.5GHz-5.7GHz/80MB CACHE/AM5)
Motherboard
ASUS® ProArt X670E-CREATOR WIFI (AM5, DDR5, PCIe 5.0, Wi-Fi 6E, 1 x 10GbE)
Memory (RAM)
192GB Corsair VENGEANCE RGB DDR5 5200MHz (4 x 48GB)
Graphics Card
24GB NVIDIA GEFORCE RTX 4090 - HDMI, DP
Graphics Card Support Bracket
NONE (BRACKET INCLUDED AS STANDARD ON 4070 Ti / RX 7700 XT AND ABOVE)
1st M.2 SSD Drive
1TB CRUCIAL T705 GEN 5 M.2 NVMe PCIe SSD (up to 14,500MB/sR, 12,700MB/sW)
1st M.2 SSD Drive
4TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
1st M.2 SSD Drive
1TB CORSAIR FORCE MP600 NVMe PCIe M.2 SSD (up to 4950 MB/R, 4000 MB/W)
Power Supply
CORSAIR 1200W RMx SHIFT SERIES™ MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR iCUE H115i ELITE CAPELLIX XT RGB High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Monitor
ASUS ProArt Display PA329CRV 31.5" - 3840 x 2160, IPS, 100% sRGB
Monitor
ASUS ProArt Display PA329CRV 31.5" - 3840 x 2160, IPS, 100% sRGB
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
48 HOUR INSURED PALLET DELIVERY TO UK (MON-FRI, INC. HIGHLANDS & ISLANDS)
Build Time
Standard Build - Approximately 3 to 5 working days
Miscellaneous
PCSpecialist 2023 Holo Sticker Sheet
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo
Packaging
NONE REQUIRED
 
T

TonyCarter

VALUED CONTRIBUTOR
This was the build post...

New Video Editing Build

Hi Guys, Looking for a real workhorse for video editing and motion graphics work as my main work machine. Premiere and After Effects mainly. Can anyone see anything foolish in the below build. I am unsure if more ram is better, or faster ram. Thanks in advance Case ASUS ProArt PA602 E-ATX...
www.pcspecialist.co.uk www.pcspecialist.co.uk
 
SpyderTracks

SpyderTracks

We love you Ukraine
Starkie said:
Firstly no matter which jack I plug my headphones into there is a periodic ringing glitch noise
Click to expand...
What make and model headphones are they? And what app are you using for playback?

Starkie said:
On video playback - some times it get jittery, or skips a few frames

Though the My Asus app, it wont let me update anything. I download the update, then when I click on it, it crashes out. This is probs the bigger issue - haha
Click to expand...
You don't use any Asus bloatware at all if you can avoid it, certainly not for driver updates.

Can you post a screenshot of your optional updates page? That's where you update system drivers, until that's up to date, the system isn't configured.

But you'd want to clean uninstall any Asus bloatware like Armoury Crate or AI Suite, they're major sources of instability which is why Asus had to make official uninstaller tools


 
Last edited:
S

Starkie

Active member
Morning All,

@ubuysa​

ubuysa said:
What on Earth are you using all that RAM for?!!
Click to expand...
For After Effects Rendering, C4D and Prem

SpyderTracks said:
What make and model headphones are they? And what app are you using for playback?


You don't use any Asus bloatware at all if you can avoid it, certainly not for driver updates.

Can you post a screenshot of your optional updates page? That's where you update system drivers, until that's up to date, the system isn't configured.

But you'd want to clean uninstall any Asus bloatware like Armoury Crate or AI Suite, they're major sources of instability which is why Asus had to make official uninstaller tools


Click to expand...

Audio through the media player, youtube and then also Premiere pro and After effects. Headphones are Audio Teknika - used them for years and they work a charm with my other devices

I'll get that screen grab shorty - but I using both those apps you mentioned
 
S

Starkie

Active member
Is this the grab you mean @SpyderTracks
GetAttachmentThumbnail
 
S

Starkie

Active member
yes of course @SpyderTracks - I've also tried both ports with the head phone jack

As it happens I've noticed as I've used the machine more it takes a long while to boot, and copying any files from media connected to the front ports on the machine fails or randomly disconnects sporadically .

Screenshot 2024-09-24 182341.png
 
SpyderTracks

SpyderTracks

We love you Ukraine
Starkie said:
yes of course @SpyderTracks - I've also tried both ports with the head phone jack

As it happens I've noticed as I've used the machine more it takes a long while to boot, and copying any files from media connected to the front ports on the machine fails or randomly disconnects sporadically .

View attachment 42315
Click to expand...
Can you post a screenshot of your device manager too?

And then could you open control panel, then open programs and features, change the view to list view and post a screenshot?
 
Last edited:
SpyderTracks

SpyderTracks

We love you Ukraine
Starkie said:
Ahh, that is now uninstalled
Click to expand...
Cool

Lastly, can you check your BIOS version? If you click on start and search for system information it's in there under BIOS Version / Date

And also, can you manually install the latest chipset driver from here: https://dlcdnets.asus.com/pub/ASUS/...20240806B.zip?model=ProArt X670E-CREATOR WIFI

And the latest sound drivers here: https://dlcdnets.asus.com/pub/ASUS/...11_64-bit.zip?model=ProArt X670E-CREATOR WIFI

From there we can start some troubleshooting.
 
S

Starkie

Active member
OK so just tried the first chipset driver install and got this message - can't quite figure where I I should be installing -
BIOS Version/Date American Megatrends Inc. 2204, 02/08/2024


EDIT - sorry I cancelled that and then it worked



1727266260128.png
 
SpyderTracks

SpyderTracks

We love you Ukraine
Starkie said:
OK so just tried the first chipset driver install and got this message - can't quite figure where I I should be installing -
BIOS Version/Date American Megatrends Inc. 2204, 02/08/2024


EDIT - sorry I cancelled that and then it worked



View attachment 42320
Click to expand...
If you’re sure those are installed, then install LatencyMon here: https://www.resplendence.com/latencymon

Run a scan and post the results.

Can I confirm, if you’re doing audio work, how come you’re not using an interface rather than the onboard audio?
 
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