[FIXED] Unknown problem playing LEGO Indy 2 (possibly refresh rate)

[MiracleDinner]

Hi,


I'm having issues with playing LEGO Indiana Jones 2: The Adventure Continues on Steam on my PCSPECIALIST notebook as it complains "Fatal Error! Failed to create d3d device. Application will now exit. Error = 0x8876086c". I looked this up online and it seems to have to do with refresh rates (specifically it seems older games like this require 60hz), which would make sense as my notebook has a 144hz screen. However, plugging my laptop into a 60hz external monitor is not at all a viable solution in my situation, and Display > Advanced Display does not allow me to change to anything other than 144hz. I've also tried setting steam launch options such as -Hz=60 or -freq 59 but it doesn't change anything. I've also tried NVIDIA Control Panel and selecting NVIDIA processor as preferred then setting a max framerate of 59hz but this didn't work either. Are there any safe ways I can lower my refresh rates to 60hz or otherwise run the game effectively? In case the information is useful I can run LEGO Batman 3: Beyond Gotham perfectly, that game's settings only allow me 143Hz. Is this problem experienced by anyone else?


Thanks in advance.


Specs:

Chassis & Display	Elimina Pro Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	Intel® Core™ i7 Eight Core Processor 11800H (2.3GHz, 4.6GHz Turbo)
Memory (RAM)	16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card	NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive	1TB PCS PCIe M.2 SSD (2200 MB/R, 1500 MB/W)
Memory Card Reader	Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor	1 x 120W AC Adaptor
Power Cable	1 x 1 Metre Cloverleaf UK Power Cable
Battery	Elimina Pro Series Integrated 46Wh Lithium Ion Battery
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card	2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language	ELIMINA PRO SERIES RGB BACKLIT UK KEYBOARD
Operating System	Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Google Chrome™
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 1MP HD WEBCAM
Warranty	3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)

 

[SpyderTracks]

Hiya

Do you stilll have Bullguard installed?

Can you post a screenshot of your advanced display options?

And I believe the Elimina has a MUX switch, you need to be sure that's set to MSHybrid rather than dGPU so that it's running off Intel graphics.

 

[MiracleDinner]

Thank you for your reply!

To be honest, I don't remember ever seeing something called Bullguard installed on my PC (and searching for it on the start menu doesn't show any results), it has been over 90 days since I bought this notebook.

Advanced Display screenshot:

I don't know exactly what a MUX switch is, or how to change the switch (searching the web mostly says it's a BIOS settings)... If you are referring to Game Mode / Office Mode, which is available in the BIOS menu, but being on office mode still throws the error. I've also tried forcing the game to run on iGPU via NVIDIA control panel and also the Windows graphics settings but this hasn't worked either

 

[SpyderTracks]

Thank you for your reply!

To be honest, I don't remember ever seeing something called Bullguard installed on my PC (and searching for it on the start menu doesn't show any results), it has been over 90 days since I bought this notebook.

Advanced Display screenshot:

I don't know exactly what a MUX switch is, or how to change the switch (searching the web mostly says it's a BIOS settings)... If you are referring to Game Mode / Office Mode, which is available in the BIOS menu, but being on office mode still throws the error. I've also tried forcing the game to run on iGPU via NVIDIA control panel and also the Windows graphics settings but this hasn't worked either

So when you've got it set to dGPU (nvidia) mode in the MUX you still don't have the option to set 60Hz?

 

[MiracleDinner]

So when you've got it set to dGPU (nvidia) mode in the MUX you still don't have the option to set 60Hz?

I mean I don't exactly see anything in the BIOS labelled "MUX", I just see Office Mode or Game Mode and I'm not sure if that's the same thing as what you're referring to

 

[MiracleDinner]

Update: The exact same error occurs when attempting to play LEGO Batman: The Videogame

 

[SpyderTracks]

I mean I don't exactly see anything in the BIOS labelled "MUX", I just see Office Mode or Game Mode and I'm not sure if that's the same thing as what you're referring to

That's the power profiles, not related to MUX.

MUX is a physical switch that reroutes graphics display output from the igpu to the Nvidia card, increases performance exponentially.

I think you can access if from control center or the BIOS. It's will list MSHybrid or dGPU as options

 

[MiracleDinner]

I can't find anything like this in either... but, the advanced display options did say the display is running on iGPU and I can use the windows graphics settings to set the game to use iGPU and that still doesn't work

 

[SpyderTracks]

I can't find anything like this in either... but, the advanced display options did say the display is running on iGPU and I can use the windows graphics settings to set the game to use iGPU and that still doesn't work

So is it reporting the screen is on the Nvidia card rather than igpu? And then you still don't get the option for 60hz?

 

[MiracleDinner]

So is it reporting the screen is on the Nvidia card rather than igpu? And then you still don't get the option for 60hz?

The advanced display settings in Windows say the display is running of the integrated graphics

 

[MiracleDinner]

Also I apologise for accidentally posting this in Sales Advise instead of Technical Support so could this thread be moved please

 

[MiracleDinner]

Is it safe to try disabling the integrated gpu from the device manager as long as the nvidia gpu is still active? or is there any chance that this would make my system not display anything and require a reinstall?

 

[SpyderTracks]

Is it safe to try disabling the integrated gpu from the device manager as long as the nvidia gpu is still active? or is there any chance that this would make my system not display anything and require a reinstall?

You can't do that unless the mux is active otherwise you'll lose display entirely. That's the whole point, that's what we're trying to get around

 

[MiracleDinner]

Is Custom Resolution Utility safe to try to create a 1920x1080 @ 60Hz resolution for me to choose in the Windows advanced display settings?

 

[SpyderTracks]

Is Custom Resolution Utility safe to try to create a 1920x1080 @ 60Hz resolution for me to choose in the Windows advanced display settings?

You just need to activate the mux switch. But I'll leave it up to you, you seem to be missing what's being said.

 

[MiracleDinner]

You just need to activate the mux switch. But I'll leave it up to you, you seem to be missing what's being said.

I don’t know how to activate the mux switch or if I even have one since I can’t seem to see an option for it in either the uefi firmware settings screen or in the control centre? (Would you like me to post screenshots of those?)

 

[Martinr36]

I don’t know how to activate the mux switch or if I even have one since I can’t seem to see an option for it in either the uefi firmware settings screen or in the control centre? (Would you like me to post screenshots of those?)

Yes that might help

 

[MiracleDinner]

Alright so I hope the following images can help

 

[MiracleDinner]

 

[MiracleDinner]