Extremely Weak Wifi on new PC

[Tomgar24]

Hey guys, I just got my custom built PC from PCS and I'm super happy with literally everything except the wifi. When downloading a game from Steam, I was regularly getting less than 100kbps. Even with Steam closed, I struggle to open a Chrome page. I have fibre broadband from TalkTalk and every other device in the house works fine.

I did attach the attenae and I've tried uninstalling the wireless network card and rebooting, to no avail. Getting really nervous that I won't be able to use my lovely new PC due to the bad wifi so all help is extremely gratefully received.

Full spec:

Case
PCS 6003B BLACK CASE
Processor (CPU)
AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
Motherboard
ASUS® PRIME B450-PLUS (DDR4, USB 3.1, 6Gb/s) - RGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 2400MHz (2 x 8GB)
Graphics Card
6GB ASUS DUAL GEFORCE RTX 2060 - HDMI, DP, DVI
1st Storage Drive
1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
Power Supply
CORSAIR 450W CV SERIES™ CV-450 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
1x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KK3-00002]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Keyboard & Mouse
ASUS TUF K1 Gaming Keyboard & M3 Mouse Bundle
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 14 to 16 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[Deleted member 17413]

There was a driver issue with the wifi card in your build,
When you got the computer, did you go through setting it up with windows updates and GPU drivers?
The one windows update was using had problems, I dont know if its since been changed.

That wifi card has the wrong drivers applied by windows update, so you need to manually update it from here:

W322E_Tenda (United Kingdom)

W322E

www.tendacn.com

 

[Tomgar24]

There was a driver issue with the wifi card in your build,
When you got the computer, did you go through setting it up with windows updates and GPU drivers?
The one windows update was using had problems, I dont know if its since been changed.

Yeah, when I turned it on for the first time I just went into Windows update and downloaded everything there, I assume that was where I'd be getting my drivers? I did update my GPU drivers too with no issue. I installed the driver you posted but I'm still getting really poor signal, could it be an issue with the antennae?

 

[Steveyg]

It's definitely worth taking them off and screwing them back on to make sure it's working properly

 

[Tomgar24]

So, when I installed the drivers listed, I went into the Wireless card's properties in device manager and it seemed to still be the windows drivers (same date and it said the drivers originated from Windows). Is this right? If not, how do I get the drivers to install correctly?

I checked the antennae and they're definitely screwed in properly.