Clarify the "processing time" in the "my orders" section

[ubuysa]

I keep some essential files in the cloud by I encrypt them first. I also store the install file for the encryption software I use in the cloud so that if the worst happens I can install the encryption software on any PC/laptop and access my files. Naturally the encryption key isn't stored anywhere but in my head.

 

[kelstu]

thats a good idea.. too complicated for me lol very good idea x

 

[Daniels312]

Think Mine is currently showing Pre-Production 6 days so far I am impatient too prob be end of next week I think :

ORDER PREPARED FOR PRODUCTION, CURRENTLY AWAITING:

Clevo NH55RDQ (6GB RTX-2060, i7-9750H, 120Hz N4)

 

[VenatoS]

Think Mine is currently showing Pre-Production 6 days so far I am impatient too prob be end of next week I think :

ORDER PREPARED FOR PRODUCTION, CURRENTLY AWAITING:

Clevo NH55RDQ (6GB RTX-2060, i7-9750H, 120Hz N4)

They must have lots of orders and lots of catching up after Xmas.
Already seeing 15% of orders for PCs being between the 14-21 Working days mark.

 

[kelstu]

mine says this

30-12-2019 Processing 4 working days


is the clevo NH55RDQ A PC or a Laptop?

 

[kelstu]

i just spoke to someone on chat and they said

"with the current position of your system in the queue i would expect your system to go into building on Tuesday, once built it will then be stress tested for 12-24 hours and if successful it will then be authorised for dispatch so i would expect this system to be with you middle next week"

 

[VenatoS]

i just spoke to someone on chat and they said

"with the current position of your system in the queue i would expect your system to go into building on Tuesday, once built it will then be stress tested for 12-24 hours and if successful it will then be authorised for dispatch so i would expect this system to be with you middle next week"

Good to know.
Is that the live chat feature that you've used?
I might try that with mine.

 

[kelstu]

that was the live chat.. i assume they are open till 8pm too.. tell me what they say

 

[Daniels312]

Just spoken with live chat didn't know it was still open thanks they were really helpful hopefully build starts on 8th Jan

 

[kelstu]

thats great i know the phones were 8am till 8pm so i assumed the live chat was the same hense why i tried them

 

[Daniels312]

thats great i know the phones were 8am till 8pm so i assumed the live chat was the same hense why i tried them

Its a laptop and thanks for mentioning live chat they were helpful.

 

[VenatoS]

" i would expect you to receive this middle to late next week "
So pretty similar to what you been told.

 

[SpyderTracks]

Whatever you do, don't hold them to those dates, please, these are all ESTIMATES. It's impossible to give exact timelines.

What I'm saying is if they're a day or two over, don't be phoning them or messaging them every 5 minutes as I guarantee that will delay the build more than just letting them get on with it.

 

[kelstu]

Oh dont worry i am aware they are estimates! i am guessing i will get it by the end of next week at the moment..

How will it delay the build?

 

[SpyderTracks]

Oh dont worry i am aware they are estimates! i am guessing i will get it by the end of next week at the moment..

How will it delay the build?

Just from my own experience of customer service, those that moan have their ticket pushed to the back of the queue. I'm not saying PCS do that, I'm just saying in my own experience.

 

[kelstu]

I wont call them any more.. i have called them a few times.. i am very impatient its my downfall.. my husbands always complaining about me being impatient!

 

[VenatoS]

Kinda doubting their ETA to be fairly honest.

 

[kelstu]

I am hoping its not going to be wrong.. i have nothing to do but format my old PC.. have taken all photos and files off.. and downloaded files required to install on new laptop already.. told you.. impatient..

 

[Oussebon]

clevo NH55RDQ

If it says Clevo it's a laptop

Clevo is a company that makes laptop chassis which companies like PCS use as the basis for custom laptops. Most PCS laptops are Clevo based.
Other companies that do similar things are Tongfang (who make the chassis PCS sell as Recoil, Fusion, and Vyper I think) and Quanta who do the chassis PCS call Proteus. The Proteus is a Quanta NLCA apparently.

 

[kelstu]

so the proteus isnt a clevo that is odd