Brand new laptop, games are totally unplayable

hezzlington

Bronze Level Poster
No, that's perfect.... well temperatures look fine on the CPU.

Can we try one more time but focus on the GPU temps and flags?
gpu.PNG
 

SpyderTracks

We love you Ukraine
Ok, that all looks really healthy as well, I'm fairly convinced it's not hardware at this point, one thing we'll check later if we don't have any luck is the SSD, but we'll try a couple of other things first.

Where did you get geforce experience from? Is it the windows app, or did you install from nvidia website?

Have you got any driver optimiser installed?

What anti virus are you using?
 

hezzlington

Bronze Level Poster
Ok, that all looks really healthy as well, I'm fairly convinced it's not hardware at this point, one thing we'll check later if we don't have any luck is the SSD, but we'll try a couple of other things first.

Where did you get geforce experience from? Is it the windows app, or did you install from nvidia website?

Have you got any driver optimiser installed?

What anti virus are you using?
i installed it and reinstalled from nvidia website.

I have not installed any driver optimiser (as far as im aware)

no anti virus other than what came with the laptop
 

SpyderTracks

We love you Ukraine
Ok, so let's try blatting the GPU drivers firstly, uninstall them using DDU (this will completely uninstall them):
 

hezzlington

Bronze Level Poster
Ok, so let's try blatting the GPU drivers firstly, uninstall them using DDU (this will completely uninstall them):
okay i'll give it a go. as you can tell im really new to computing. i hope this doesn't break the thing. will d/l and try
 

SpyderTracks

We love you Ukraine
Once you've uninstalled the nvidia drivers, reboot and then download the latest drivers from here:


Install, reboot then try a game again.

Make sure DLSS and Ray Tracing are turned off, then put the rest on medium for now just to test.
 

hezzlington

Bronze Level Poster
This could be a driver issue? The "latest drivers" in my geforce experience are showing a different version number to the download file?

IT shows version 442.53 and the downloaded file says version 445.87
 

hezzlington

Bronze Level Poster
this is driving me insane. i cant install the damn driver! My windows is all up to date so no idea why its not compatible

Driver.PNG


Is that even a real driver?! I cant find any reference to it in previous driver updates...? Really confusing.
 
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hezzlington

Bronze Level Poster
Right, so I've managed to update my drivers (I think...)
Drivers.png


I had to copy and paste the new driver files onto desktop and then modify a .inf file to match my GPUs hardware ID or something like that, but it allowed me to bypass the compatibiltility issue and update at least. Prior to this, I did an OS re-boot which deleted all my games...

I've just tried BF4 and ive still got the the same stuttering issue.

So, at least we're narrowing it down.

Could it be the SSD?
 
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