5900x 3080 no lights on graphics card

[SiAdams]

Hi guys,

i have still been experiencing problems with the Samsung G9 when turning on the PC. I have to make sure that the monitor is switched off and wait for the beeps to confirm that the PC cannot find the monitor. I wait about 20 seconds then turn the monitor on from the on switch on monitor (Not mains lead) this works which is fine but obviously a pain and sometimes on the off chance doesn't work

I have done some research today and a few people have mentioned turning off fast start up on windows 10. Before i do this, do anyone of you know if this will cause any problems? i thought i would ask before doing this ha

thanks in advance guys

 

[paul1224]

No major issues in turning fast start up off as far as i am aware and normally it is a good troubleshooting option for many things as I have found it to be a bit of a pain on some systems and can cause odd issues that other troubleshooting doesn't solve.

 

[SiAdams]

B

No major issues in turning fast start up off as far as i am aware and normally it is a good troubleshooting option for many things as I have found it to be a bit of a pain on some systems and can cause odd issues that other troubleshooting doesn't solve.

Brilliant! Thanks for your reply. I’ll let you know if this works

 

[SpyderTracks]

B

Brilliant! Thanks for your reply. I’ll let you know if this works

Sorry, I'm not really clear on what the issue is?

 

[SiAdams]

Sorry, I'm not really clear on what the issue is?

I was asking if disabling the fast startup on windows 10 would cause any issues that’s all mate.

it’s in response to my monitor not connecting to the PC when I boot it. Every time i turn on the PC, the monitor goes into sleep mode as it can’t find the connection to the PC. That’s my understanding anyways.

what I have to do, is before turning the PC on, I have to turn the monitor off on the off switch on the monitor. Then turn the PC on and wait till it beeps signalling it can’t find a monitor connection. Wait 10 seconds then switch the monitor on and it works. If I turn the PC on first it won’t connect to the monitor at all.

hope this makes sense.

I’ve looked online for people experiencing similar issues and one stated to turn of fast start up. Hence why I’m asking if this will be ok.

 

[SpyderTracks]

I was asking if disabling the fast startup on windows 10 would cause any issues that’s all mate.

it’s in response to my monitor not connecting to the PC when I boot it. Every time i turn on the PC, the monitor goes into sleep mode as it can’t find the connection to the PC. That’s my understanding anyways.

what I have to do, is before turning the PC on, I have to turn the monitor off on the off switch on the monitor. Then turn the PC on and wait till it beeps signalling it can’t find a monitor connection. Wait 10 seconds then switch the monitor on and it works. If I turn the PC on first it won’t connect to the monitor at all.

hope this makes sense.

I’ve looked online for people experiencing similar issues and one stated to turn of fast start up. Hence why I’m asking if this will be ok.

Gotcha. It's more likely to be a green sleep setting on the monitor. I had a similar issue on my Acer 4k. I'll do a Google and see if I can find anything.

But yeah, no problems with disabling fast startup, it's not required for most PCs these days as they start so fast anyway, it's more relevant to HDD booting.

 

[SiAdams]

Cheers mate! I’m going to give this a go later on and I’ll report back.

thanks again

 

[SpyderTracks]

Cheers mate! I’m going to give this a go later on and I’ll report back.

thanks again

There's a comment in the Samsung support forum on this topic right at the end of this thread:

Odyssey G9 will not wake up

I am having an issue with my new Odyssey G9 in that after the monitor goes to sleep, it doesn't wake back up. Windows thinks the monitor is there and shows it in the list of displays. Pressing Win + Shift + Ctrl + b does fliker the screens, but the monitor does not wake up. It does not...

us.community.samsung.com

"Ok so I went ahead and reset the monitor to default settings and it worked. So to troubleshoot I put the Picture back on Dynamic Contrast which was my previous selection and put the computer back to sleep. Had the same issue, with the monitor not detecting the display. Unplugged the DP and replugged it in and it came back. Reset the monitor to the default Custom picture and have had no issues.



There seems to be some problem with the monitor coming back to my DP input when the Picture setting is Dynamic Contrast (I have not gone through any of the other Picture settings yet to test).



OP should give this a try to see if it works for him/her.



My software version is: 1006.2"

 

[SiAdams]

There's a comment in the Samsung support forum on this topic right at the end of this thread:

Odyssey G9 will not wake up

I am having an issue with my new Odyssey G9 in that after the monitor goes to sleep, it doesn't wake back up. Windows thinks the monitor is there and shows it in the list of displays. Pressing Win + Shift + Ctrl + b does fliker the screens, but the monitor does not wake up. It does not...

us.community.samsung.com

"Ok so I went ahead and reset the monitor to default settings and it worked. So to troubleshoot I put the Picture back on Dynamic Contrast which was my previous selection and put the computer back to sleep. Had the same issue, with the monitor not detecting the display. Unplugged the DP and replugged it in and it came back. Reset the monitor to the default Custom picture and have had no issues.



There seems to be some problem with the monitor coming back to my DP input when the Picture setting is Dynamic Contrast (I have not gone through any of the other Picture settings yet to test).



OP should give this a try to see if it works for him/her.



My software version is: 1006.2"

Cheers for this

I have reset the monitor and that didn’t work. I have the latest firmware but I haven’t tried dynamic contrast which I will do shortly.

would you suggest trying to locate the firmware 1006.2? As there is a few updates since then?

I cannot see how the disabling of fast start up will fix the issue but worth a go 👍

I will let you know how I get on mate

 

[SpyderTracks]

would you suggest trying to locate the firmware 1006.2? As there is a few updates since then?

No, you always want the latest firmware.

I cannot see how the disabling of fast start up will fix the issue but worth a go

No, neither do I, it's a monitor issue, not the PC, you can confirm that using a different monitor to see if it starts normally.

 

[SiAdams]

No, you always want the latest firmware.

No, neither do I, it's a monitor issue, not the PC, you can confirm that using a different monitor to see if it starts normally.

Neither of the option worked mate.

I honestly think it’s a fault that Samsung have never been able to sort it.

it is annoying, especially when updating windows.

I’ll keep this thread updated and keep searching for an answer 😂

 

[SpyderTracks]

Neither of the option worked mate.

I honestly think it’s a fault that Samsung have never been able to sort it.

it is annoying, especially when updating windows.

I’ll keep this thread updated and keep searching for an answer 😂

It's worth contacting Samsung directly, they may have a workaround, create a support ticket on their site, will take a while to get a response, but I'd definitely do it sooner rather than later.

Are you definitely on the latest firmware?

Are you using the display port cable that came with the monitor or another one?

 

[SiAdams]

It's worth contacting Samsung directly, they may have a workaround, create a support ticket on their site, will take a while to get a response, but I'd definitely do it sooner rather than later.

Are you definitely on the latest firmware?

Are you using the display port cable that came with the monitor or another one?

Yes I will contact Samsung

I’ve used the original display port cable and a new one, (replica) of Amazon to try iron out if it’s the cable. I may try and find a original Samsung display port cable online to see if maybe my Samsung display port is faulty.

I’m definitely on the latest firmware.

 

[SiAdams]

Bit of an update

spoke with Samsung. Went through various troubleshooting tasks and realised the monitor works fine when resolution set at 120hz. When selected on 240hz it won’t connect when the pc is turned on/restarted.

Samsung have basically said that an engineer can look at it but will more than likely find no fault with it. Which I understand as it does work but not correctly at 240hz.

They seem keen on blaming Nvidia.

I can switch over to 240hz no problem and play games in that resolution once the monitor is on and connected. The only problem is that the monitor won’t come on when Set at 240hz when the PC Is restarted/turned on. However All I have to do then is switch the monitor back to 120hz, restart the PC and it’s back on.

it’s a bit annoying but I honestly think it’s something I’ll have to live with. I will let Samsung look at it and hopefully something can be sorted.

 

[SpyderTracks]

Bit of an update

spoke with Samsung. Went through various troubleshooting tasks and realised the monitor works fine when resolution set at 120hz. When selected on 240hz it won’t connect when the pc is turned on/restarted.

Samsung have basically said that an engineer can look at it but will more than likely find no fault with it. Which I understand as it does work but not correctly at 240hz.

They seem keen on blaming Nvidia.

I can switch over to 240hz no problem and play games in that resolution once the monitor is on and connected. The only problem is that the monitor won’t come on when Set at 240hz when the PC Is restarted/turned on. However All I have to do then is switch the monitor back to 120hz, restart the PC and it’s back on.

it’s a bit annoying but I honestly think it’s something I’ll have to live with. I will let Samsung look at it and hopefully something can be sorted.

AFAIK, it's not affecting all users, we have quite a few people on the forum with the same monitor and they've not reported that problem.

I wonder if there is something specific to your setup of drivers / windows HDR setup or something like that.

Just to confirm, you're setting windows settings to 240Hz not just the monitor? I'm not familiar with the OSD, wasn't sure if there was a hardware setting to push it to 240Hz.

 

[SiAdams]

AFAIK, it's not affecting all users, we have quite a few people on the forum with the same monitor and they've not reported that problem.

I wonder if there is something specific to your setup of drivers / windows HDR setup or something like that.

I’m starting to think there is, as it works perfectly at 120hz. I am going to keep researching and I’m confident I will get to the bottom of it.

I’ll update the thread with any news in case anyone else experiences these problems.

 

[SiAdams]

AFAIK, it's not affecting all users, we have quite a few people on the forum with the same monitor and they've not reported that problem.

I wonder if there is something specific to your setup of drivers / windows HDR setup or something like that.

Just to confirm, you're setting windows settings to 240Hz not just the monitor? I'm not familiar with the OSD, wasn't sure if there was a hardware setting to push it to 240Hz.

Sorry didn’t read this properly last night! Yes when you select 240hz OSD on the monitor, it appears in the Nvidia display setting on the pc, otherwise the option wouldn’t be there. So when you change it to 240hz on the monitor it automatically changes it on the Nvidia settings on the PC.

it’s a strange one mate but now I have got a little further so I need to keep digging ha

at least I know the problem lies at 240hz. I can get the monitor on now a lot easier than before so that’s less stressful. Let’s see what today’s research brings ha I’ll be back on tonight

thanks again bud

 

[SiAdams]

Right guys,

whilst i have been waiting for Samsung to arrange a date to pick the monitor up, i have been in communication with Nvidia. As Samsung state that it is more than likely an issue with Nvidia, i might as well raise the issue with them.

After a few messages and troubleshooting techniques, we ran an EDID report which states that the maximum resolution that the monitor can run is 3840 x 1080P @ 120 Hz.

With this in mind, does this mean that i am only running games at 1080p? although the resolution on Nvidia control panel lets me select 5140x1440p and plus on games graphics settings i can select this.

I am sure the games looks crisp and must be 1440p but obviously concerning as Nvidia state that 1080p is the resolution i am looking at.

I have provided their response below.

From the report, it seems that the maximum that the current setup with the display and the cable can support is, 3840 x 1080P @ 120 Hz, please try to set this and check if the display works fine

From the report the expected resolution / refresh rates are not listed correctly in the EDID report

Please note that the graphics card is designed to work with the EDID report generated by the display at the time of restarting the computer. The EDID report consists of information about the resolutions and refresh rates supported by the display. The graphics card would generate the resolutions and refresh rates based on the EDID report

The monitor’s EDID is not driver dependent. It will work even without drivers installed. An EDID is an electrical signal sent by your monitor to the graphics card, which tells it which modes it supports

NVIDIA strictly enforces EDID compliance. The card reads which modes the monitor tells the graphics card that it supports and the graphics card in turn displays these settings in the display properties. The reason why EDID’s were created was to prevent the graphics card from sending a video signal, which the monitor did not support, and as a result, permanently damaging the monitor

If a resolution is not listed in the EDID but the monitor supports it, then this is a bug in the monitors EDID. Hence I request you to try contacting the manufacturer of the display to have a upgraded firmware for the monitor

has anyone had similar issues to this? could this be the reason why the monitor isn't working properly at 240hz? i doubt it as it works fine at 120hz. I am lost. I hope Samsung can possibly shine some light on this.

 

[SpyderTracks]

With this in mind, does this mean that i am only running games at 1080p? although the resolution on Nvidia control panel lets me select 5140x1440p and plus on games graphics settings i can select this.

That would suggest you're not on the latest firmware on the monitor. That was a known bug on earlier firmwares.

 

[SiAdams]

That would suggest you're not on the latest firmware on the monitor. That was a known bug on earlier firmwares.

Cool, i am sure i have downloaded the latest firmware but i will double check tonight. Hopefully i haven't and i can finally resolve this