5900x 3080 no lights on graphics card

[SpyderTracks]

I think i speak for everyone when i say this forum is a god send. The help you get is brilliant. You guys go out your way to help.

Yes i may do that now and see who gets back to me first ha

i will keep the thread posted. Might as well get it sorted just in case there is something wrong with the card, although i agree with you, i honestly think its a software issue.

cheers

You may even find Zotac offer a replacement, I'm not familiar with their after sales support, but it's not unheard of. If that's the case, I'd let PCS know that they're doing that and maybe send them any details that Zotac send through to you like serial number etc.

 

[Martinr36]

Pleasure helping you, mate, you've got the patience of a saint. I know I can be quite demanding when troubleshooting, I'm a bit of a control freak and always assume no one does things the way I would which leads me to getting quite stressed, it's a big shortcoming that I'm continually working on! Appreciate you following through so easily.

I don't believe there's a timescale with PCS, you could log it now if you wanted and then cancel it if Zotac get back to you before PCS pick it up.

I don't believe PCS have a clause whereby if you don't log it within 2 weeks of the fault occuring it voids your warranty or anything like that. This isn't going to cause any further damage while it's not working, so there's no rush at all.

I wouldn't have said that................

 

[SiAdams]

You may even find Zotac offer a replacement, I'm not familiar with their after sales support, but it's not unheard of. If that's the case, I'd let PCS know that they're doing that and maybe send them any details that Zotac send through to you like serial number etc.

Of course, if i hear back from Zotac in the interim ill let PCS know. I have organised a RMA with PCS so i will wait to hear from both. I did mention i have contacted Zotac so they may suggest to wait until they get back to me.

 

[SpyderTracks]

Of course, if i hear back from Zotac in the interim ill let PCS know. I have organised a RMA with PCS so i will wait to hear from both. I did mention i have contacted Zotac so they may suggest to wait until they get back to me.

Yeah, think that's the best way to go about it, then you're covered from all directions.

Let us know how you get on

 

[SiAdams]

Yeah, think that's the best way to go about it, then you're covered from all directions.

Let us know how you get on

Of topic, have you ever played Doom Eternal? I’ve just got this today as I’m trying game pass for 1 month. Only £1.
the game is so much fun. Graphics are insane.

On another note. I want to point out something weird that’s I’ve been experiencing, which I think is down to the monitor. I have to make sure the monitor is switched off before I turn on the PC. Once the PC beeps to let me know it can’t find a connection to a monitor, I turn the monitor on and then it finds it no problem. If I have the monitor on before I turn on the PC, the monitor will keep going into sleep mode. I have found online that it’s possible an issue with certain models of the G9. Just thought I would mention it incase anyone else is experiencing this as at first I thought I had a faulty GPU - along with the RGB not working.

 

[Martinr36]

Of topic, have you ever played Doom Eternal? I’ve just got this today as I’m trying game pass for 1 month. Only £1.
the game is so much fun. Graphics are insane.

On another note. I want to point out something weird that’s I’ve been experiencing, which I think is down to the monitor. I have to make sure the monitor is switched off before I turn on the PC. Once the PC beeps to let me know it can’t find a connection to a monitor, I turn the monitor on and then it finds it no problem. If I have the monitor on before I turn on the PC, the monitor will keep going into sleep mode. I have found online that it’s possible an issue with certain models of the G9. Just thought I would mention it incase anyone else is experiencing this as at first I thought I had a faulty GPU - along with the RGB not working.

I think it was @KippleKat who had a similar problem with her monitor

 

[SiAdams]

I think it was @KippleKat who had a similar problem with her monitor

Cheers mate, i will have a look through her threads and see if i can find it.

 

[Martinr36]

Cheers mate, i will have a look through her threads and see if i can find it.

She's been around over the last day or so, so might see this

 

[SpyderTracks]

Of topic, have you ever played Doom Eternal? I’ve just got this today as I’m trying game pass for 1 month. Only £1.
the game is so much fun. Graphics are insane.

I'm quite early on in the game considering I bought it on pre release, it's quite shocking how little time I've spent on it

But yeah, the Doom games are in a league of their own for the fast pace and incredible graphics, I don't know how they manage to keep such high framerates as well with it looking that good!

 

[SiAdams]

I'm quite early on in the game considering I bought it on pre release, it's quite shocking how little time I've spent on it

View attachment 28669

But yeah, the Doom games are in a league of their own for the fast pace and incredible graphics, I don't know how they manage to keep such high framerates as well with it looking that good!

Exactly my thoughts! It’s absolutely flying and everything looks so crisp! Really impressed with it. So much fun. I think this will be one I complete in a few weeks, although it’s suggested it takes 22.5 hours to complete! Lots of fun ahead 😬

 

[SiAdams]

Got a reply from Zotac - pretty impressed with the quick reply. Unfortunately will have to wait till I get home. Will update this thread with the outcome


Hi Simon,


Try this:
-Reinstall Firestorm, but do not open it.
-Install the firmware 1.2v update.

After that open Firestorm ---> Spectra then click on "Default" at the right
bottom.

Here is the link for firmware update:

3080-3090-Trinity-Manual-FW-Update-1.2.zip

drive.google.com

If you have any other question, Please don't hesitate to ask : )


Kindest regards,
Eurotech Team

 

[SpyderTracks]

Got a reply from Zotac - pretty impressed with the quick reply. Unfortunately will have to wait till I get home. Will update this thread with the outcome


Hi Simon,


Try this:
-Reinstall Firestorm, but do not open it.
-Install the firmware 1.2v update.

After that open Firestorm ---> Spectra then click on "Default" at the right
bottom.

Here is the link for firmware update:

3080-3090-Trinity-Manual-FW-Update-1.2.zip

drive.google.com

If you have any other question, Please don't hesitate to ask : )


Kindest regards,
Eurotech Team

Fingers crossed

 

[Martinr36]

Got a reply from Zotac - pretty impressed with the quick reply. Unfortunately will have to wait till I get home. Will update this thread with the outcome


Hi Simon,


Try this:
-Reinstall Firestorm, but do not open it.
-Install the firmware 1.2v update.

After that open Firestorm ---> Spectra then click on "Default" at the right
bottom.

Here is the link for firmware update:

3080-3090-Trinity-Manual-FW-Update-1.2.zip

drive.google.com

If you have any other question, Please don't hesitate to ask : )


Kindest regards,
Eurotech Team

here,s hoping

 

[KippleKat]

I think it was @KippleKat who had a similar problem with her monitor

Wasn't me with the issue, but I think my OH posted about having that problem with his and his new pc. I'll have to go ask! 😅

 

[SiAdams]

Fingers crossed

This didn’t work unfortunately

I do have an replacement coming tomorrow. I’m a bit nervous about replacing this although I’m sure it be fine. Would you guys recommend calling PCS whilst I do this?

cheers

 

[SiAdams]

Wasn't me with the issue, but I think my OH posted about having that problem with his and his new pc. I'll have to go ask! 😅

Ha thanks! Any information/help would be appreciated

 

[SiAdams]

Hi guys

just got the replacement card and I am relieved it’s the same model as I know I’ll be fine connecting this to the motherboard

let’s hope the RGB works tonight ha either way though it will let me know if it was an firmware issue or the card itself

I’ll update the thread tonight

thanks again guys

 

[SiAdams]

Absolutely over the moon! I have been sent an Amp holo model of the Zotac 3080.

As you can see in the picture, RGB working 😬😬😬

thanks for your patience and help everyone haha I will upload pics of my rig once I get my new mouse and keyboard

absolutely buzzing

 

[SpyderTracks]

Absolutely over the moon! I have been sent an Amp holo model of the Zotac 3080.

As you can see in the picture, RGB working 😬😬😬

thanks for your patience and help everyone haha I will upload pics of my rig once I get my new mouse and keyboard

absolutely buzzing
View attachment 28683

That's the first time I've known someone deal directly with Zotac support, pretty impressed, must say, good on them

 

[Steveyg]

Yeah fair play to Zotac, it's the customer service that gets the cards the rep mostly. Why EVGA and Sapphire rein king, yes they make quality product but the customer service is second to none.

Good to see Zotac heading in that direction