4k buyers remorse / performance issues

[Hailtothedoge]

The only way to really confirm would be to remove the CPU and check for burn marks at the power pins on the reverse of the CPU on the pins, or in the CPU socket of the motherboard.

I wouldn't suggest doing that though, it's something that would be picked up in an RMA with PCS, and they'd definitely check it if you alerted them to the BIOS were running up until recently.

I would do a clean install, the fact that's installed as your storage controller and you don't know how suggests there's something wrong with the windows installation, you don't know what else could be affected.

I'd do a clean install, run all windows updates to install relevant drivers, then before doing anything, I'd check your device manager for the storage controller

View attachment 37976

The default driver is the Microsoft one, once you've installed Samsung Magician (after first checking), it should update it to the Samsung driver which will give optimal performance.

If it's still showing the SiliconMagician controller, then there's something very strange going on and could be a fake drive.

I don't know how that SiliconMagician controller could have gotten on there, but it's not supported by Samsung, ergo, it shouldn't be there.

I think smi might be silicon magician? not sure why there is two of them in there.

And funny thing is the solid gm drive does not have this error on its page, just the samsung 980 ssd that the windows install is on.

Ok so tomorrow - clean windows install - then memtest.

 

[Hailtothedoge]

I swear this new gpu is like a wind tunnel 😭 makes so much noise compared to the last one. just getting the win 10 install ready is making it hyperventilate lol

 

[SpyderTracks]

I swear this new gpu is like a wind tunnel 😭 makes so much noise compared to the last one. just getting the win 10 install ready is making it hyperventilate lol

Once you've got it working correctly you can set a custom fan curve on the GPU to lower noise.

 

[DarkPaladin]

I swear this new gpu is like a wind tunnel 😭 makes so much noise compared to the last one. just getting the win 10 install ready is making it hyperventilate lol

Your GPU will likely be operating under a predefined fan curve until your OS has been installed and configured. Until you install software such as MSI Afterburner, your GPU will likely be running the fans at 0RPM until it reaches a specific temperature (at which point the fans will ramp up to cool it down).

If your fans are at 100% speed at all times, your GPU probably needs to be reinstalled into the PCIe slot.

Once you've installed Windows and get to the point where you've got your system fully updated and up to speed, download MSI Afterburner to set up a custom fan profile. I'd be more than happy to help with this step.

 

[Hailtothedoge]

Your GPU will likely be operating under a predefined fan curve until your OS has been installed and configured. Until you install software such as MSI Afterburner, your GPU will likely be running the fans at 0RPM until it reaches a specific temperature (at which point the fans will ramp up to cool it down).

If your fans are at 100% speed at all times, your GPU probably needs to be reinstalled into the PCIe slot.

Once you've installed Windows and get to the point where you've got your system fully updated and up to speed, download MSI Afterburner to set up a custom fan profile. I'd be more than happy to help with this step.

It already hits 82c on default so not sure how much ill be able to tweak but anyway thats for later lol

 

[Hailtothedoge]

Done window reinstall, had no network drivers so had to get a laptop and move the drivers from it to my pc

Stil same issues, the nvlddmkm still occurs and games crash, pop in ect. Ill do the memtest later

 

[DarkPaladin]

Done window reinstall, had no network drivers so had to get a laptop and move the drivers from it to my pc

Stil same issues, the nvlddmkm still occurs and games crash, pop in ect. Ill do the memtest later

If you've:

1. Performed a fresh reinstall of Windows 11
2. Downloaded the latest drivers from ASUS
3. Downloaded the latest GPU driver from NVIDIA
4. Allowed Windows to fully update itself
5. Followed all of my troubleshooting + optimisation steps
6. Confirmed you aren't dealing with thermal issues after using Heaven Benchmark + HWInfo64

Then the issue is extremely likely to be hardware related. It could either be a faulty motherboard, PSU, CPU, RAM stick, or another faulty GPU. Performing a fresh reinstall of Windows and updating everything directly from the manufacturers ensures the issue is NOT software/OS related.

The fact is, you paid a lot of money for your PC. You should not have to be dealing with this level of troubleshooting so soon and these issues should have been identified if quality control was thorough. These types of issues are what you'd expect to potentially deal with years down the line when hardware naturally wears down over time.

My personal recommendation would be to either RMA the full PC or request a full refund.

Edit: Did PCSpecialist send you a brand new GPU (fully boxed, no signs of wear/usage)? 82c out of the box is quite hot for a 4090 and is either bordering on throttling or is actually thermal throttling.

Edit 2: Do you remember which GPU they originally gave you vs. the replacement GPU?

 

[Hailtothedoge]

If you've:

1. Performed a fresh reinstall of Windows 11
2. Downloaded the latest drivers from ASUS
3. Downloaded the latest GPU driver from NVIDIA
4. Allowed Windows to fully update itself
5. Followed all of my troubleshooting + optimisation steps
6. Confirmed you aren't dealing with thermal issues after using Heaven Benchmark + HWInfo64

the only one ive not done is the heaven benchmark, ill do that in the next few days. ive been pretty burned out over all these issues 😅 i will say though i think they should be pinned on the forum and i have saved them in a doc for future trouble shooting as i think they are incredibly detailed

Then the issue is extremely likely to be hardware related. It could either be a faulty motherboard, PSU, CPU, RAM stick, or another faulty GPU. Performing a fresh reinstall of Windows and updating everything directly from the manufacturers ensures the issue is NOT software/OS related.

The fact is, you paid a lot of money for your PC. You should not have to be dealing with this level of troubleshooting so soon and these issues should have been identified if quality control was thorough. These types of issues are what you'd expect to potentially deal with years down the line when hardware naturally wears down over time.

My personal recommendation would be to either RMA the full PC or request a full refund.

yeah at this stage i want them to take the whole thing back, i have confirmed with friends and reddit and no one gets the same LOd/shadow glitches as i do and the crashes ect so there is defo something wrong. and honestly at this stage im 100% done troubleshooting this new pc , for 3.5k i shouldn't have to do any of this there is a rma pc option on the website, im assuming i should ignore and just call

Edit: Did PCSpecialist send you a brand new GPU (fully boxed, no signs of wear/usage)? 82c out of the box is quite hot for a 4090 and is either bordering on throttling or is actually thermal throttling.

yes was all in film and stuff so defo new, 82 is about 5 c hotter than my last one but reviews for this one are saying hotter/loud fans so i guess is expected, plus my own fault for getting a hyte 60 as it also gets hot but hindsight and all that

Edit 2: Do you remember which GPU they originally gave you vs. the replacement GPU?

old one was Gainward GeForce RTX 4090 Phantom this one is palit omniblack

 

[DarkPaladin]

the only one ive not done is the heaven benchmark, ill do that in the next few days. ive been pretty burned out over all these issues 😅 i will say though i think they should be pinned on the forum and i have saved them in a doc for future trouble shooting as i think they are incredibly detailed


yeah at this stage i want them to take the whole thing back, i have confirmed with friends and reddit and no one gets the same LOd/shadow glitches as i do and the crashes ect so there is defo something wrong. and honestly at this stage im 100% done troubleshooting this new pc , for 3.5k i shouldn't have to do any of this there is a rma pc option on the website, im assuming i should ignore and just call


yes was all in film and stuff so defo new, 82 is about 5 c hotter than my last one but reviews for this one are saying hotter/loud fans so i guess is expected, plus my own fault for getting a hyte 60 as it also gets hot but hindsight and all that

old one was Gainward GeForce RTX 4090 Phantom this one is palit omniblack

1) The Heaven Benchmark is primarily to check your GPU + CPU clocks under load, and your thermal performance in a possible gaming workload. If you somehow have a crash during this test, your system is unstable and basically confirms a hardware issue.

2) I still think you should call PCSpecialist and go through your issues. You're more than entitled to get it repaired.

3) I checked online and apparently the Gainward and Palit Omniblack are around the same market value, so at least the replacement seems fair.

 

[Hailtothedoge]

1) The Heaven Benchmark is primarily to check your GPU + CPU clocks under load, and your thermal performance in a possible gaming workload. If you somehow have a crash during this test, your system is unstable and basically confirms a hardware issue.

Right ive run this, seemed to run fine, got to 82c as usual but frames seemed ok 76fps-400 lmao i cant see anything myself in hwinfo that would indicate an issue. funny enough i had the shadow glitches on that program too. also is heaven benchmark ment to stutter alot? there where hitches what seemed like every few seconds, which is about the same in the games i play too 🤔
google has been supremely unhelpful in this, but i have had friends and some on reddit confirm they dont have the issues i am having with my games as they are. but they dont have the same hardware i have so hard to diagnose...

2) I still think you should call PCSpecialist and go through your issues. You're more than entitled to get it repaired.

ill try and call them this week, just trying to test and complile as much as i can dso i can show my issues and make a return/rma easier, hope they dont think im just lying about all these issues or something

3) I checked online and apparently the Gainward and Palit Omniblack are around the same market value, so at least the replacement seems fair.

yeah i have no doubt pcs would replace similar cost card, just this card a bit louder but it is W/E im sure ill get used to it lol

 

[Hailtothedoge]

Ok so out of memory opengl errors starting again on restart lmao

also for some reason i cant get wifi to turn on on this pc since windows reinstall 🤔 i have tried to install my motherboard drivers but nothing, so odd. this whole pc annoys me and confuses me 🤣

 

[Scott]

As said, I think you're outwith the point where you can do a lot forum remotely. I don't mean this negatively but the understanding of what you're doing and seeing simply isn't there IMO. Getting the information second hand on the forum and trying to interpret what you might be experiencing leads us down rabbit holes at times.

The check-list of what was suggested before is what I would do personally. If it's all been done correctly then it's back to PCS for sure.

If you contact PCS they can remote in and try some stuff as well as calling and running through some step by step checks with you. Past this it's back to the factory I think.

 

[DarkPaladin]

Right ive run this, seemed to run fine, got to 82c as usual but frames seemed ok 76fps-400 lmao i cant see anything myself in hwinfo that would indicate an issue. funny enough i had the shadow glitches on that program too. also is heaven benchmark ment to stutter alot? there where hitches what seemed like every few seconds, which is about the same in the games i play too 🤔
google has been supremely unhelpful in this, but i have had friends and some on reddit confirm they dont have the issues i am having with my games as they are. but they dont have the same hardware i have so hard to diagnose...


ill try and call them this week, just trying to test and complile as much as i can dso i can show my issues and make a return/rma easier, hope they dont think im just lying about all these issues or something

yeah i have no doubt pcs would replace similar cost card, just this card a bit louder but it is W/E im sure ill get used to it lol

1) The fact you're having the same issues across multiple applications/games after a clean install of Windows strongly suggests it's a hardware issue. My guess would be the motherboard or PCIe slot is faulty.

2) I know it's frustrating to have to RMA it, but I can genuinely vouch for PCSpecialist here. I've had to RMA twice and both instances were dealt with within a few working days. They often report on what the fault is so there's a good level of transparency too. I've recommended just about everything I can possibly think of and the fact your PC is still having the same problems just means there's nothing more anyone here can do to help. I genuinely think it's in your best interest to call PCSpecialist (or write to them from your account inbox), explain your issues, say what you've done to try and fix it (maybe point them to this thread), and have them repair your PC.

 

[Hailtothedoge]

ill give pcs a call tonight and see if they will take the pc back and see whats going on, do you know roughly how long that takes?

 

[SpyderTracks]

ill give pcs a call tonight and see if they will take the pc back and see whats going on, do you know roughly how long that takes?

Totally depends how long the queue currently is. Not something we could answer.

 

[Hailtothedoge]

Totally depends how long the queue currently is. Not something we could answer.

Thats understandable

 

[Hailtothedoge]

Right pc will be picked up tomorrow, going to need to pick up a new hobby for 1-3 weeks lol

 

[SpyderTracks]

Right pc will be picked up tomorrow, going to need to pick up a new hobby for 1-3 weeks lol

I would recommend collecting vinyl

 

[HomerJ]

I would recommend collecting vinyl

well of course you would

 

[TonyCarter]

I would recommend collecting vinyl

The ask was for a few weeks, not a few decades.