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PCS and I have reached a financial agreement and it leaves me entirely satisfied.

Its gone back. They will let me downgrade from a '9' to a '7' or '5' and in each case, I get a refund. They have now said I can change wholesale to an Intel 12700 for an additional £96. The amount of the change is reasonable but given that Model 1 had a problem which necessitated a change to...

Sent it back - and that was an experience! Got notification of the 'next day' collection, which did not happen and nor did it happen the following day. Emailed a complaint and got another 'next day' collection which, again, did not happen. Rang and lost it a bit with the Customer Services - they...

Yes, reply is verbatim. Yes, it won't fix itself and although not certain, it is likely to get worse. OK - back it goes. Clive

Full reply from PCSL below. So ... do I leave well alone; monitor it to see if it gets worse or send it back? "Sorry about that I misunderstood thanks for clarifying. Something like this is either due to the heat pipes or trapped cabling unfortunately having a look at that area will mean...

SpyderT - Agreed. The Word version is to provide annotations. I have also sent a full-fat image without annotations.

Thank you for the additional responses. Aza: I've had the laptop since 22 March 2022 - so, two months. I did wonder if customer services think I am referring to either the natural, soft corner bend in the case or the sharp, straight line that runs left-to-right along the whole top face. I have...

Thank you both Random and SpyderT for your replies. I had sent them the two images which makes their comment odd. To my thinking it is clearly a crack so I hope that my request for them to check a new case will prompt the advice to return in. I am very pleased with this machine so I'd like to...

My Destian case has a line from where the left-hand hinge edge meets the top/back of the top panel. This line runs at a slight angle across the top, flat area and partially down the slope, towards the keyboard area. I don't recall this from new. I have attached a photo of both the left- and...

Spyder - your advice so far has been helpful so I'd be grateful for a (hopefully) final piece of advice. The problem laptop has been returned and they have verified the problem. I asked for either (a) a like-for-like replacement or (b) a refund. PCS has confirmed their preparedness to offer a...

That all makes sense. I'll keep the name it has and if it goes back for repair (it has to really, I think) then if the name has changed by a new install I'll change it back to what it is presently. I really don't have any preference for what it is called and changing a name creates new problems...

Ah - that would be it. No, I hadn't, but PCS must have when they reinstalled the OS because the name was very different.

External keyboard - Good thinking Batman! I have a compact dongle-wifi keyboard but that does not have dedicated cursor keys so ... this morning I ran the monitoring software and was unable to produce the fault on the laptop keyboard with numlock off even though the key codes are the same. With...

Yes, the install doesn't take long - its reinstalling all the application software, getting Windows and all the apps configured just the way you wan that takes the time. And having to visit websites to remove the computer from the licence list to enable it to be reinstalled - loads of stupid...

OK - thanks. Intel Corp - Bluetooth - 22.100.1.1 Intel - net - 22.70.0.6 I'd be reluctant to perform a clean install for two reasons - one selfish. It has taken me over a week to install and reconfigure to get to this stage. Also, the original install was W10 and all the downloadable software...

TongFang? Clevo surely? SysInfo reports baseboard Clevo. Have I inadvertently pasted the spec of the one I sent back for a refund? Can't have as that one had a higher resolution screen. Um - where do I find the optional drivers in Windows update please?

PCS updated the BIOS and because of a search problem (in both the original W10 and the upgraded W11) they reinstalled W10 complete. The technician 'said' he would replace the keyboard and motherboard but that is not recorded in the RMS so I'm betting he didn't. When the laptop was returned I...

I'll start by saying that this laptop has been returned once with this problem and sent back to me repaired ... but the problem persists. I'm sharing my findings in the hope that someone might have come across the issue. The spec is pasted at the end. The dedicated cursor keys are 'dropping'...

OK - thanks. Going to think now. Clive

My AntiVirus is Bitdefender. Been using it for some years on a variety of computers. If you think that may be the cause I'd be happy to temporarily remove it and fall back on Windows Defender. My account shows no W11 specific drivers, saying, generically, that 'probably' the W10 drivers are...