Think this will explain your problem root cause
https://www.pcspecialist.co.uk/forums/threads/intel-13th-and-14th-gen-confirmed-defective.96599/post-756330
You'd have thought someone would have caught him and locked him up by now, I mean his MO doesn't change, he breaks in through people's chimneys every year
Download a new copy of Windows using the (Second option on linked page) to an 8GB (min) USB. Media Creation Tool
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results...
First things first uninstall Norton using the official Norton uninstall tool as explained at this link, windows defender will then take care of all antivirus
https://support.norton.com/sp/en/us/home/current/solutions/v60392881