Games crashing on new PC

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Vileblood86

Active member
Ok I tried monitoring with nothing else open and then played gotham knights and cyberpunk. https://1drv.ms/u/s!Alv-l_OqxB_wgtED-oeYZSGgV6PbYA?e=gcGij8
ubuysa said:
Ok, but bear in mind that this doesn't prove that you RAM is good, no memory tester can do that. It does however strongly suggest that it's not the problem.

Have you checked your temperatures at all? Download HWMonitor (free) and monitor your CPU temperatures. We'd like to see what they look like at idle (with no apps running) and at the maximum load you can create. Take a look at other temps in your system too.
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V

Vileblood86

Active member
DarkPaladin said:
Has this been happening with your PC out of the box? Or did it start happening after performing updates (either Windows or drivers)?

It may be worth running CHKDSK or SFCScannow just in case there's a corrupted Windows file/update.
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Been happening out of the box
 
V

Vileblood86

Active member
DarkPaladin said:
Has this been happening with your PC out of the box? Or did it start happening after performing updates (either Windows or drivers)?

It may be worth running CHKDSK or SFCScannow just in case there's a corrupted Windows file/update.
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Here are the results of your suggestion
 

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Scott

Scott

Behold The Ford Mondeo
Moderator
If all that comes back clear then it would suggest a driver issue or a full blown GPU hardware issue IMO.

A good check to do is the 3DMark Timespy Stress Test. This runs, iirc, 20 passes of the Timespy benchmark. It'll load everything and put the system through its paces. I would be surprised if that would pass without issue.

I can't access your onedrive file. Did you make it public? It's possible I can't access in work though.
 
ubuysa

ubuysa

The BSOD Doctor
Temperatures are not the issue then.

What have you installed (hardware and software) since you took delivery?

Also, are you using the PCS installed Windows system or have you reinstalled Windows?
 
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V

Vileblood86

Active member
ubuysa said:
Temperatures are not the issue then.

What have you installed (hardware and software) since you took delivery?

Also, are you using the PCS installed Windows system or have you reinstalled Windows?
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All I’ve installed is chrome, steam, battle.net and epic games store
 
ubuysa

ubuysa

The BSOD Doctor
And when it crashes does it only crash back to the desktop, and can you then use the PC normally, or does it crash needing a reboot? And does it only ever crash in a game?
 
ubuysa

ubuysa

The BSOD Doctor
I think we should look at the GPU then. I would suggest you stress it with Furmark and see how it holds up. Download Furmark and then click the GPU Stress Test button. Keep an eye on the GPU temp (at the bottom of the Furmark display) and see whether it will run Furmark for an hour.
 
V

Vileblood86

Active member
ubuysa said:
I think we should look at the GPU then. I would suggest you stress it with Furmark and see how it holds up. Download Furmark and then click the GPU Stress Test button. Keep an eye on the GPU temp (at the bottom of the Furmark display) and see whether it will run Furmark for an hour.
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I’ll try that thanks so much!
 
V

Vileblood86

Active member
This was after an hour. Though it wasn’t the usual resolution so illl probably try again at 1440p
 

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ubuysa

ubuysa

The BSOD Doctor
I'm still not 100% certain that the graphics card is blameless. In your Application log there are some live kernel events...
Code: 
Log Name:      Application
Source:        Windows Error Reporting
Date:          13/08/2023 20:42:31
Event ID:      1001
Task Category: None
Level:         Information
Keywords:    
User:          SYSTEM
Computer:      NOSTROMO
Description:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffdf86aa7b0460
P3: fffff8054e902050
P4: 0
P5: 1f28
P6: 10_0_22621
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
\\?\C:\windows\LiveKernelReports\WATCHDOG\WATCHDOG-20230813-1842.dmp
\\?\C:\windows\SystemTemp\WER-1194265-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.074fd1f9-ce39-45e1-912c-a740f68314d1.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.18886585-86b9-4e45-bd35-32d8e8c7ee05.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.522a46e1-d1b3-4c39-8a77-2897f58bdb5c.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.8ba95fe7-3049-4fb3-afe0-10a55437f2d1.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_141_a876c3bc979fff93afa0638d1ca2f9e0b847e94_00000000_cab_2d414737-56f8-474c-905d-52368c07392a

Analysis symbol:
Rechecking for solution: 0
Report Id: 2d414737-56f8-474c-905d-52368c07392a
Report Status: 2049
Hashed bucket:
Cab Guid: 0
The P1 value above (0x141) is a bugcheck code, this one is a VIDEO_ENGINE_TIMEOUT_DETECTED. Live kernel dumps are taken when a failure occurs but Windows is able to recover.

Can you look in the folder C:\Windows\LiveKernelReports please? There will be one or more sub-folders in there, please visit every folder and upload all dump files that you find in there. These dumps don't stay there forever, they are uploaded to Microsoft so that they can see whether a systemic problem is developing.

There are a lot of these 0x141 bugchecks in your Application log. I missed them earlier because they are recorded as 'information' messages and we don't usually look at those. These indicate a graphics issue, it's actually a graphics hang, meaning that the response to a driver command timed out and the TDR (Timeout Detection and Recovery) feature reset the driver and adapter. That will crash the process using the graphics adapter at the time (and that will be one of your games) but the rest of the system will be unaffected.

I suggest you follow the advice of @SpyderTracks above, he knows much more about hardware and hardware testing than I do, but we need to be sure the graphics card is good. Are you sure you're using the latest graphics driver for your card? The latest driver from Nvidia is 536.99 dated 8th August 2023. If you're not running that driver please download it and clean install it.
 
V

Vileblood86

Active member
There was a folder called WATCHDOG in the LiveKernelReports but it was empty.
I also reinstalled the Nvidia Driver shown here:
 

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SpyderTracks

SpyderTracks

We love you Ukraine
Vileblood86 said:
I didnt how do i do that?
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To be honest, at this point, I'd be doing a clean windows install and then retest, troubleshooting at this level can be a huge runaround trying to find the cause, with a clean install, you know you're on a sufficient OS base, so you can rule out software as a cause

But if you want to carry on troubleshooting software, if ever doing driver maintenance, you always need to first clean it with DDU as there's no other way to properly uninstall a previous driver.

Using DDU (Display Driver Uninstaller) to fully remove graphics drivers

Hi all A very staple part of troubleshooting graphics issues is using DDU (Display Driver Uninstaller). Graphics drivers are one of those annoying products that the in built uninstaller doesn't actually fully uninstall it, and so these wonderful developers created DDU which is an industry...
www.pcspecialist.co.uk www.pcspecialist.co.uk
 
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