New pc issues

G

George Wilkinson

Member
I recently received my new pc, my problem I have is that it keeps black screening and then 'no signal' appears. My pc then beeps 4 times. The first time is long and then the other 3 short, I've tried reseating my gpu and ram but yet still nothing has changed. Can anyone help me?
 
SpyderTracks

SpyderTracks

We love you Ukraine
George Wilkinson said:
I recently received my new pc, my problem I have is that it keeps black screening and then 'no signal' appears. My pc then beeps 4 times. The first time is long and then the other 3 short, I've tried reseating my gpu and ram but yet still nothing has changed. Can anyone help me?
Click to expand...
Can you post your full specs from the order page?
 
G

George Wilkinson

Member
I'm not sure how to find the order page, but I know these specs-
Motherboard: Asus prime B450 plus
CPU: AMD Ryzen 3 3100
GPU: 8GB AMD Radeon RX 580
RAM: 16GB Corsair Vengeance DDR4 2666MHz
Storage: 1TB Seagate Barracuda sata-III HDD 6GB/S 7200RPM
256GB PCS PCIe M.2 SSD
Power supply: Corsair 550W CV series
 
Last edited:
SpyderTracks

SpyderTracks

We love you Ukraine
George Wilkinson said:
I'm not sure how to find the order page, but I know these specs-
Motherboard: Asus prime B450 plus
CPU: AMD Ryzen 3 3100
GPU: 8GB AMD Radeon RX 580
RAM: 16GB Corsair Vengeance DDR4 2666MHz
Storage: 1TB Seagate Barracuda sata-III HDD 6GB/S 7200RPM
256GB PCS PCIe M.2 SSD
Power supply: Corsair 550W CV series
Click to expand...
If you log into your main PCS account and go here:

1604184507662.png
 
G

George Wilkinson

Member
Case PCS P209 RGB MID TOWER CASE
Processor (CPU)AMD Ryzen 3 3100 Quad Core CPU (3.6GHz-3.9GHz/18MB CACHE/AM4)
MotherboardASUS® PRIME B450-PLUS (DDR4, USB 3.1, 6Gb/s) - RGB Ready!
Memory (RAM)16GB Corsair VENGEANCE DDR4 2666MHz (2 x 8GB)
Graphics Card8GB AMD RADEON™ RX 580 - HDMI, DP - DX® 12
1st Storage Drive1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive256GB PCS PCIe M.2 SSD (1900 MB/R, 1100 MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingPCS FrostFlow 80 Series High Performance CPU Cooler (AMD)
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired NetworkingWIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserMicrosoft® Edge (Windows 10 Only)
 
SpyderTracks

SpyderTracks

We love you Ukraine
George Wilkinson said:
CasePCS P209 RGB MID TOWER CASE
Processor (CPU)AMD Ryzen 3 3100 Quad Core CPU (3.6GHz-3.9GHz/18MB CACHE/AM4)
MotherboardASUS® PRIME B450-PLUS (DDR4, USB 3.1, 6Gb/s) - RGB Ready!
Memory (RAM)16GB Corsair VENGEANCE DDR4 2666MHz (2 x 8GB)
Graphics Card8GB AMD RADEON™ RX 580 - HDMI, DP - DX® 12
1st Storage Drive1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive256GB PCS PCIe M.2 SSD (1900 MB/R, 1100 MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingPCS FrostFlow 80 Series High Performance CPU Cooler (AMD)
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired NetworkingWIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserMicrosoft® Edge (Windows 10 Only)
Click to expand...
Have you run all windows updates?

It's worth uninstalling Bullguard fully, windows defender is actually better and included with windows.

Is there any pattern to when it loses video? Is it when running a particular program or something?
 
G

George Wilkinson

Member
Windows is fully updated, and this is the weird thing, when I play rainbow six siege it very rarely does it, but when I play rust or csgo it does it nearly every 10 minutes, the gpu fans just stop and I black screen.
 
SpyderTracks

SpyderTracks

We love you Ukraine
George Wilkinson said:
Windows is fully updated, and this is the weird thing, when I play rainbow six siege it very rarely does it, but when I play rust or csgo it does it nearly every 10 minutes, the gpu fans just stop and I black screen.
Click to expand...
It sounds like it may be a faulty PSU perhaps and when you’re using more power on those games it’s hitting a limit and cutting power to the GPU, that’s a guess, but the symptoms fit. The beep code is graphics related.

Worth calling PCS and discussing, they may be able to send a replacement PSU for you to fit rather than having to send the whole kit back.
 
G

George Wilkinson

Member
As an update on this, PCS sent me a new gpu, I installed it and now instead of a black screen and 4 beeps, I get random black screen and then restart and no beeps. I really don't know what's going on and it's bugging me.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
George Wilkinson said:
As an update on this, PCS sent me a new gpu, I installed it and now instead of a black screen and 4 beeps, I get random black screen and then restart and no beeps. I really don't know what's going on and it's bugging me.
Click to expand...
All the leads to motherboard, drives & PSU plugged in properly
 
G

George Wilkinson

Member
Nursemorph said:
When you say a random black screen and restart and no beeps: Does anything power on when it restarts? Is there a single beep? Do fans run? All computers should emit a single beep during startup/restart.
Click to expand...
On startup I'll get the usual beep to indicate all hardware is working as it should. All the fans run and temps are fine, everything works good and then I'll just eat a random black screen to restart
 
Scott

Scott

Behold The Ford Mondeo
Moderator
IMO it's the PSU as well, not sure why they sent out a GPU. Did you suggest to them that you thought it was the PSU?

GPU errors tend to be glitching and soft crashes. Hard crashes with GPU faults tend to be power related.

PSU aside, you would be looking at a potential memory fault, but I don't think that would have lead to your initial GPU beep fault code.

Candidates for the issue are:

PSU - Most Probable
Memory - Next in line, it should affect more than gaming though
Motherboard - Similar likelihood to the Memory but more difficult to replace/assess
CPU - Would cause issues regardless of gaming so unlikely
GPU - Would normally be above the CPU but as it's replaced it's highly unlikely.
 
A

alexkeith

Member
This exact problem is happening to me. Very recently I got the 2004 windows update and now my Bluetooth speakers don't work and when I play games, they crash to black screen and no signal on the monitor... I've re-done my driver's but both fallout4 and Assassin's creed odyssey crash meaning I need to do a hard reboot. Any thoughts or do I need a new PC as it's about 7 years old
 
ubuysa

ubuysa

The BSOD Doctor
@Martinr36 and @alexkeith, download Memtest, make a bootable USB stick (1GB is plenty big enough) with the extracted tool and then boot that USB stick. Memtest will start running. Let it complete all four iterations of the various tests (that will take overnight with 16GB of RAM).

@alexkeith, before you run Memtest try reseating your RAM cards.
 
You must log in or register to reply here.
Top