"Your PIN is no longer available" can't log into W11 account

[Ricardo]

Hi,

I just got my laptop back from PC Specialist repair, however - can't log into W11 account now.

Its says: "Your PIN is no longer available due to a change to the security settings on this device. Click to set up your PIN again."

When clicking "Setup my PIN" notting happen. What should I do to fix it?

 

[SpyderTracks]

Hi,

I just got my laptop back from PC Specialist repair, however - can't log into W11 account now.

Its says: "Your PIN is no longer available due to a change to the security settings on this device. Click to set up your PIN again."

When clicking "Setup my PIN" notting happen. What should I do to fix it?

Just login with your password.

 

[Ricardo]

No such option^^

 

[Ricardo]

 

[SpyderTracks]

View attachment 37305

I'd just do a clean install personally

 

[Ricardo]

Yes, but have lots of important things on this laptop I cannot lose. Does a new clean install will affect it? Is ther other way?

 

[SpyderTracks]

Yes, but have lots of important things on this laptop I cannot lose. Does a new clean install will affect it? Is ther other way?

So long as your data is on the secondary drive as it should be it won't get touched

 

[Rakk]

So long as your data is on the secondary drive as it should be it won't get touched

Looking at a previous thread it may only have one drive (unless I'm looking at the wrong thing - always possible )

 

[Ricardo]

I called the local computer service, they said it's best to reinstall the system. I said I have important data, they said they could open the laptop, take out the hard drive and copy it somehow. I'm just thinking, since the laptop is under warranty by someone other than PC Specialist, won't opening the laptop break the terms of the warranty. I am waiting for a response from PC Specialist, maybe another option would be to send them back to the site? Its been there for over a month, so I am desperately looking for another option than sending back the laptop again, especially since the courier with insurance £80.

 

[RichLan564]

Yes, but have lots of important things on this laptop I cannot lose. Does a new clean install will affect it? Is ther other way?

Lets hope you had a good backup before it went in for warranty?

 

[Ricardo]

It seems its popular issue on W11, many advises says to run regedit, do some changes in register and it will works. However, waiting for PC Specialist for their sugestion, as jus get the laptop sraight from them 2 hours ago.

 

[SpyderTracks]

I called the local computer service, they said it's best to reinstall the system. I said I have important data, they said they could open the laptop, take out the hard drive and copy it somehow. I'm just thinking, since the laptop is under warranty by someone other than PC Specialist, won't opening the laptop break the terms of the warranty. I am waiting for a response from PC Specialist, maybe another option would be to send them back to the site? Its been there for over a month, so I am desperately looking for another option than sending back the laptop again, especially since the courier with insurance £80.

Be aware, using a 3rd party repair service will bid your warranty

 

[TonyCarter]

What happens when you try to set up a new PIN?

 

[Ricardo]

When I click on it, I got such screen:

 

[Martinr36]

When I click on it, I got such screen:

View attachment 37307

Swype that up with 2 fingers, and let us know what screen you get then

 

[Ricardo]

I cannot as got no touch screen on th laptop, or do you mean touch pad?

 

[Martinr36]

Touch pad

 

[Ricardo]

Nottingh happen, same screem.