Windows update failing on recent Windows 10 pro imaged PC

[cliwil]

Hi all, I have a desktop PC I'm just commissioning with an odd windows update issue; it's refusing to load the latest cumulative security pack, and has been doing this from new. Like this.

I only ask since I expect others with recent pre-installed windows 10 pro builds may have seen the same thing. Anyone got a workaround yet? I would normally post a hardware spec, but it's a standard PC really and I don't think it's a hardware issue - it's more to do with the windows 10 image used to build the PC I think.

Cheers,

Clive

 

[B4zookaw]

Is this a PC Specialist PC?

 

[cliwil]

Yes, about a week old if that helps.

 

[SpyderTracks]

Yes, about a week old if that helps.

Can you post the full specs from the order page?

 

[cliwil]

Here you go. It's not a particularly spectacular or unusual setup. I just wondered if there was a general issue with the image being used to build Windows 10 PCs.

Case
PCS 3601 CASE
Processor (CPU)
Intel® Core™ i5 Six Core Processor i5-11500 (2.7GHz) 12MB Cache
Motherboard
GIGABYTE B560M DS3H (rev. 1.0) : LGA1200, DDR4, USB 3.2
Memory (RAM)
16GB Corsair VENGEANCE DDR4 2400MHz (1 x 16GB)
Graphics Card
INTEGRATED GRAPHICS ACCELERATOR (GPU)
1st Storage Drive
256GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
1st M.2 SSD Drive
1TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2500MB/sW)
1st M.2 SSD Drive
2TB CORSAIR MP400 NVMe PCIe M.2 SSD (up to 3480 MB/R, 3000 MB/W)
DVD/BLU-RAY Drive
24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Power Supply
CORSAIR 450W CV SERIES™ CV-450 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD CPU COOLER
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
2 PORT (2 x TYPE A) USB 3.0 PCI-E CARD + STANDARD USB PORTS
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 2PM)
Build Time
Christmas Delivery No Longer Guaranteed - Assembly From 29/12/2021
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[B4zookaw]

Error message usually means that a required file is missing or corrupt. Maybe try some of the actions here to see if that resolves

 

[Martinr36]

Remove bullguard

 

[cliwil]

Thanks - have already removed Bullguard and disabled ESet. No joy :-( Working my way through the lifewire list - no luck so far :-(

 

[Martinr36]

I think I'd do a clean install of windows

 

[TonyCarter]

I think I'd do a clean install of windows

…and not reinstall Bullguard or Eset…as Windows built-in security is pronably better, and doesn’t cause conflicts - especially from having two competing ‘security’ products installed at the same time.

 

[cliwil]

Thanks all - very useful to be able to bounce ideas around. In the end I went for a Windows 10 reinstall/reset (from inside Windows) which reset Windows while keeping the other stuff I'd already setup. Problem now fixed!

I meant to remove Bullguard when I spec'ed the box, but it's truly gone now. ESet remains and is ticking along nicely - I still remember the days of Windows Defender when it first came out, and am not brave enough to trust it completely