Windows can't see HDD, but the BIOS can. (Second drive, one partition 2 TB)

S

sanhar

Member
Hi!
Could somebody help me?
Windows can't see my 2TB HDD.
Cables checked, Bios can see, but it is missing from the disc management. Should be Drive"D".
The build is a full PC specialist build, one year old.
(The language is Hungarian on attached Windows photo, i hope it won't cause problem)
IMG_20200108_011014_2.jpgIMG_20200108_011017_2.jpgPrintscreen.png
Case
CORSAIR CARBIDE SERIES™ 275R TEMPERED GLASS GAMING CASE
Processor (CPU)
Intel® Core™ i7 Eight Core Processor i7-9700K (3.6GHz) 12MB Cache
Motherboard
Gigabyte Z390 AORUS Master: ATX, LG1151, USB 3.1, SATA 6GBs WIFI - RGB Ready
Memory (RAM)
32GB Corsair VENGEANCE DDR4 2666MHz (2 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE GTX 1070 Ti - DVI, HDMI, 3 x DP - GeForce GTX VR Ready!
1st Storage Drive
2TB SEAGATE BARRACUDA PRO 3.5", 7200 RPM 128MB CACHE
1st M.2 SSD Drive
512GB INTEL® 760p M.2 NVMe PCIe SSD (upto 3230MB/sR | 1625MB/sW)
Intel Optane Memory
16GB INTEL® OPTANE MEMORY - USE WITH MECHANICAL HDD
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 450W VS SERIES™ VS-450 POWER SUPPLY
Power Cable
1 x 1 Metre European Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster Hyper 212X (120mm) Fan CPU Cooler
Thermal Paste
COOLER MASTER MASTERGEL MAKER THERMAL COMPOUND
Extra Case Fans
2x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
Hungary/Magyarország - Hungarian Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Supplied on USB Drive

3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
 
S

sanhar

Member
Yes it was. My wife is a freelancer graphic designer, she had a lots of artworks, and a few installed programs on the drive.
It was working without any problem up to yesterday.
 
S

sanhar

Member
VenatoS said:
Are you sure everything is plugged in correctly?
Maybe the cables are damaged or the motherboard?
or a Faulty Drive? Is the HDD new?
Click to expand...

The build wasn't change since bought.
It was moved only once weeks ago, and only a few meters on foot. :) i don't think it would damaged because of that.
When the PC is turned on, it has a the spinning sound, i can feel it when i touch it too. Acting as normal.
I thought the windows did something. Updated itself or i don't know. It was working alright in the morning, but when my partner turned it on in the afternoon then it was disappeared. Programs not working, data lost...
The problem that i can't update the driver as well because i can't see it in the device management too... see picture...
"Lemezmeghajtók" = Disc Drivers
devicemanagement.png
 
ubuysa

ubuysa

The BSOD Doctor
Is it possible I wonder, whether the Optane has failed somehow? I would take the Optane card out and see whether you can see the HDD in Windows then.

Sent using Tapatalk
 
VenatoS

VenatoS

Well-known member
You could try a restore point before it stopped being detected. That's if you have one.

Otherwise I'd look into the above solution!
 
S

sanhar

Member
Yest
VenatoS said:
You could try a restore point before it stopped being detected. That's if you have one.

Otherwise I'd look into the above solution!
Click to expand...
Yesterday at night i tried the restore point. I had one point on 31th dec., but i could't restore because it had an error which was shown after the process. It said something doesn't let the windows to restore.
I thought i will try it today, but i don't have that point anymore, and the next one is dated after the problem. I restored for that one just in case, and it could restore but it didn't help.
I have to go to work now. I will try the Optane after.
 
S

sanhar

Member
New SATA wire, different SATA ports were tried. Didn't work. The Device manager with shown hidden items was the following with optane:
Device manager - hidden items.PNG

without optane:
Device manager - hidden items -without optane.PNG
The PC is without opotane at the moment. The Disc manager shows the following.
disc manager.PNG

I still can't see the HDD. :(
 
S

sanhar

Member
VenatoS said:
Send it back to PCS. Will most likely be faster than figuring it out yourself.
Click to expand...
Probably yes. I had to make a try because i am living in Ireland. As i know they have an office only in the UK. I can send it back, but that should be the last case, i think that's the most risky.
 
ubuysa

ubuysa

The BSOD Doctor
The device the isn't shown without Optane IS the Optane module.

Clearly it's not an Optane issue then. I might be inclined to remove the HDD and stick it in a caddy. See whether you can see it as a USB attached external drive. If not then its the. drive that failed

Sent using Tapatalk
 
S

sanhar

Member
ubuysa said:
The device the isn't shown without Optane IS the Optane module.

Clearly it's not an Optane issue then. I might be inclined to remove the HDD and stick it in a caddy. See whether you can see it as a USB attached external drive. If not then its the. drive that failed

Sent using Tapatalk
Click to expand...

The Windows can't cause such an issue? I mean, without optane, the optane device is still in the list, just hidden. So , i think, if it would be only disconnected anyhow, then it should be only hidden in the list ..
However, if the windows causing it somehow, it can clear the connection too..
The HDD was connected for bit more than a year to the PC, so i think it should be in the list just hidden too.. it isn't there so something may disabling the driver program, or something like that.. am i wrong?
 
ubuysa

ubuysa

The BSOD Doctor
sanhar said:
The Windows can't cause such an issue? I mean, without optane, the optane device is still in the list, just hidden. So , i think, if it would be only disconnected anyhow, then it should be only hidden in the list ..
However, if the windows causing it somehow, it can clear the connection too..
The HDD was connected for bit more than a year to the PC, so i think it should be in the list just hidden too.. it isn't there so something may disabling the driver program, or something like that.. am i wrong?
Click to expand...
Its hidden in the Device Manager list because it's a device that has been present in the past but isn't detected now.

Sent using Tapatalk
 
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