Windows 10 - files/folders in Documents folder not showing - no "This folder is empty" label

F

films&games

Enthusiast
Hi,

Last night I had a minor problem with displaying files/folders in both my Documents and Pictures folders. I clicked on my Documents folder and the folder appeared to be empty, even though I hadn't deleted any files/folders and “This folder is empty” was not shown in the folder.

I restarted my PC using Start > Power > Restart and when I logged back I to my local account and checked my Documents folders all the folders appeared.

The only changes that I had made to my PC were software: I uninstalled my Geforce RTX 2070 Super drivers and updated them to the latest version on 1st October.

I have previously used DDU to uninstall them, but this time, I uninstalled each piece of Nvidia software via Control Panel and clicked Restart when prompted, I did this twice and then I did a Custom clean install to install them.

The Windows Updates installed on the 1st October were KB4577063 and KB2267602.

The Windows Updates installed on the 2nd October were KB2267602 and KB4576945

Sometimes I do change display resolution when running Steam.

Today 3rd October, all files/folders are present in the Documents folder and the folder icons appear in the Picture folder.


Any advice or suggestions would be appreciated, please.

Thank you.
 
SpyderTracks

SpyderTracks

We love you Ukraine
films&games said:
Hi,

Last night I had a minor problem with displaying files/folders in both my Documents and Pictures folders. I clicked on my Documents folder and the folder appeared to be empty, even though I hadn't deleted any files/folders and “This folder is empty” was not shown in the folder.

I restarted my PC using Start > Power > Restart and when I logged back I to my local account and checked my Documents folders all the folders appeared.

The only changes that I had made to my PC were software: I uninstalled my Geforce RTX 2070 Super drivers and updated them to the latest version on 1st October.

I have previously used DDU to uninstall them, but this time, I uninstalled each piece of Nvidia software via Control Panel and clicked Restart when prompted, I did this twice and then I did a Custom clean install to install them.

The Windows Updates installed on the 1st October were KB4577063 and KB2267602.

The Windows Updates installed on the 2nd October were KB2267602 and KB4576945

Sometimes I do change display resolution when running Steam.

Today 3rd October, all files/folders are present in the Documents folder and the folder icons appear in the Picture folder.


Any advice or suggestions would be appreciated, please.

Thank you.
Click to expand...
Have you done a clean install since you’ve been having all these issues? It sounds like your windows is inherently messed up.
 
ubuysa

ubuysa

The BSOD Doctor
You might try opening an elevated command prompt or PowerShell session and enter the command sfc /scannow.
 
F

films&games

Enthusiast
ubuysa said:
You might try opening an elevated command prompt or PowerShell session and enter the command sfc /scannow.
Click to expand...

I have run sfc /scannow and there were no integrity violations.
 

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ubuysa

ubuysa

The BSOD Doctor
It may just have been a glitch then. Make sure you have a good backup of your data and then just keep an eye on things.
 
F

films&games

Enthusiast
Hi,

This an update which might be related to this problem.

I looked at the Event Viewer and noticed that an EventID 1000, Task (100) was generated on 2nd October caused by Steam and Football Manager 2020.

Log Name: Application
Source: Application Error
Date: 02/10/2020 23:48:57
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-SV1BLJU
Description:
Faulting application name: fm.exe, version: 20.4.4.0, time stamp: 0x5f6db8a2
Faulting module name: d3d11.dll_unloaded, version: 10.0.19041.546, time stamp: 0xef86554b
Exception code: 0xc0000005
Fault offset: 0x000000000001c580
Faulting process ID: 0x263c
Faulting application start time: 0x01d6990676fdb4e7
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Football Manager 2020\fm.exe
Faulting module path: d3d11.dll
Report ID: 9f174cc1-4a51-4eb1-b1a5-304f27948869
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-10-02T22:48:57.5036417Z" />
<EventRecordID>6687</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-SV1BLJU</Computer>
<Security />
</System>
<EventData>
<Data>fm.exe</Data>
<Data>20.4.4.0</Data>
<Data>5f6db8a2</Data>
<Data>d3d11.dll_unloaded</Data>
<Data>10.0.19041.546</Data>
<Data>ef86554b</Data>
<Data>c0000005</Data>
<Data>000000000001c580</Data>
<Data>263c</Data>
<Data>01d6990676fdb4e7</Data>
<Data>C:\Program Files (x86)\Steam\steamapps\common\Football Manager 2020\fm.exe</Data>
<Data>d3d11.dll</Data>
<Data>9f174cc1-4a51-4eb1-b1a5-304f27948869</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

In my opening post, I said that I updated the graphics card drivers the night before - 1st October, without usinh DDU. Just via Control Panel for each piece of software related to Nvidia.

Any advice or suggestions would be appreciated, please.

Thank you.
 
ubuysa

ubuysa

The BSOD Doctor
I don't think your GPU driver update is unrelated to your documents folder missing issue. The application error itself is unlikely to be related either, the exception code of 0xc0000005 is interesting however - that's an access violation exception which can be caused by a number of things, including malware.

I think I would run a couple of good anti virus scanners on your system - do a full scan with Windows Defender and also a full scan with Malwarebytes scanner.

I would also check whichever disk your documents folder is on - if it's an HDD run a chkdsk /x /r and if it's an SSD run a chkdsk /x /f - you'll have to reboot afterwards. Also use something like CrystalDiskInfo to examine the SMART data for that drive and see whether anything looks out of range.
 
F

films&games

Enthusiast
ubuysa said:
I don't think your GPU driver update is unrelated to your documents folder missing issue. The application error itself is unlikely to be related either, the exception code of 0xc0000005 is interesting however - that's an access violation exception which can be caused by a number of things, including malware.

I think I would run a couple of good anti virus scanners on your system - do a full scan with Windows Defender and also a full scan with Malwarebytes scanner.

I would also check whichever disk your documents folder is on - if it's an HDD run a chkdsk /x /r and if it's an SSD run a chkdsk /x /f - you'll have to reboot afterwards. Also use something like CrystalDiskInfo to examine the SMART data for that drive and see whether anything looks out of range.
Click to expand...

Hi @ubuysa do you think that my GPU update is related to this glitch? You said "I don't think your GPU driver update is unrelated to your documents folder missing issue."

Should I reinstall my GPU driver?

How should I run the chkdsk commands that you mentioned, in Windows 10 or before boot at a command prompt?

Any advice or suggestions would be appreciated, please.

Thank you.
 
ubuysa

ubuysa

The BSOD Doctor
films&games said:
Hi @ubuysa do you think that my GPU update is related to this glitch? You said "I don't think your GPU driver update is unrelated to your documents folder missing issue."

Should I reinstall my GPU driver?

How should I run the chkdsk commands that you mentioned, in Windows 10 or before boot at a command prompt?

Any advice or suggestions would be appreciated, please.

Thank you.
Click to expand...

Sorry, that was a typo. I meant that I don't think your missing documents folder is related to your GPU driver update.

You can run chkdsk within Windows or via the installation disk. Either way you'll have to reboot Windows afterwards. :)
 
F

films&games

Enthusiast
ubuysa said:
Sorry, that was a typo. I meant that I don't think your missing documents folder is related to your GPU driver update.

You can run chkdsk within Windows or via the installation disk. Either way you'll have to reboot Windows afterwards. :)
Click to expand...


The Documents folder was not missing, the files/folders in this folder along with the Pictures folder was shown blank. Might this have been a dodgy Windows Update?
 
ubuysa

ubuysa

The BSOD Doctor
films&games said:
The Documents folder was not missing, the files/folders in this folder along with the Pictures folder was shown blank. Might this have been a dodgy Windows Update?
Click to expand...
It's possible I suppose. If you have System Restore active then try restoring the latest updates.....
 
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