Wi-fi, Bluetooth issues

[p3rry]

Hi

As you can see I am using WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD BT 5.0

I am moved my computer to the other room and I can't get a wi-fi range at all. I also have problem with Bluetooth. My Sony WH-1000XM3 and other headphones keep dropping signal all the time even when I am very close to the computer. I don't know if it's the computer case or the built in wireless. I might have to upgrade it.

Another question, is my sound card upgradable? I am using Sennheiser 660s connected straight to the back of the PC. Would your recommend to have a better sound card?

Case
CORSAIR CRYSTAL SERIES 680X RGB GAMING CASE
Processor (CPU)
AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2080 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st M.2 SSD Drive
250GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 2300MB/W)
Power Supply
CORSAIR 750W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
2x 50cm RGB LED Strip
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 10 to 12 working days
Promotional Item
Get Horizon Zero Dawn: Complete Edition with select AMD Ryzen CPUs
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

Thanks for your support!

Viktor

 

[SpyderTracks]

Have you attached the antenna? You'll also need to uninstall bullguard, it's known to cause networking issues and general performance issues.

 

[SpyderTracks]

What are you using the soundcard for? Just for headphone use? If so, you don't need a soundcard, you need a headphone amp or a DAC/headphone amp combo.

 

[p3rry]

Have you attached the antenna? You'll also need to uninstall bullguard, it's known to cause networking issues and general performance issues.

I haven't attached the antenna, I am using Kaspersky (I don't have bullguard on my system). I have ordered BrosTrend 1200Mbps Ethernet-2-WiFi Universal Wireless Adapter/WiFi Bridge for Printer, Smart TV, Blu-Ray Player, Game Console, PS4, Xbox arriving tomorrow. I am not sure if it will help. https://www.amazon.co.uk/gp/product/B0118SPFCK/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1 I am still having problems with Bluetooth. All the headphones via Bluetooth are losing signal even in close proximity.

 

[AgentCooper]

I haven't attached the antenna

So you don’t have two antennae that look like these at the back of your system?

If not, you really need to locate them from your welcome pack box and get them attached. Without those the card is going to struggle to get any kind of range and reception.

 

[p3rry]

Wow,

So you don’t have two antennae that look like these at the back of your system?

View attachment 24279
If not, you really need to locate them from your welcome pack box and get them attached. Without those the card is going to struggle to get any kind of range and reception.

Wow, I am going to have a look in the box. You have been extremely helpful. Indeed, I didn't have these antennae attached.

 

[p3rry]

So you don’t have two antennae that look like these at the back of your system?

View attachment 24279
If not, you really need to locate them from your welcome pack box and get them attached. Without those the card is going to struggle to get any kind of range and reception.

I've moved my PC back to my new office, connected everything incl. antennae and all works perfect. Internet speed is slightly down from 78mb/s to 50 mb/s but at least it works great! You saved me