Website Tech Support page

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werfnala

Member
Just a basic query. I sent a Tech Support message using the Website, however when I look at Sent Messages it shows no messages. This resulted me in sending again and with the same result had to email Tech support. Perhaps I have misunderstood this feature.
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
werfnala said:
Just a basic query. I sent a Tech Support message using the Website, however when I look at Sent Messages it shows no messages. This resulted me in sending again and with the same result had to email Tech support. Perhaps I have misunderstood this feature.
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I think they're in process of migrating their tech support messaging to a new system, so yes the messages are not displayed, but they are received. I've had the same experience recently, but PCS did get the request and respond.
 
Last edited:
moosEh

moosEh

Administrator
Staff member
Moderator
werfnala said:
Just a basic query. I sent a Tech Support message using the Website, however when I look at Sent Messages it shows no messages. This resulted me in sending again and with the same result had to email Tech support. Perhaps I have misunderstood this feature.
Click to expand...

I have raised this with the web development team. If you are still having issues then please email the dedicated email address for your region. [email protected] is the UK one and the others are visible here - https://www.pcspecialist.co.uk/forums/threads/multilingual-support.61035/
 
W

werfnala

Member
IRLRobinS said:
I think their in process of migrating their tech support messaging to a new system, so yes the messages are not displayed, but they are received. I've had the same experience recently, but PCS did get the request and respond.
Click to expand...
Yes they did reply, but as I had sent two online messages and an email I had 3 separate support guys respond to the same query.
 
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