Vyper 3, fps drops when running games, unable to re-install windows

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chrisg4u

Member
Hi there, got my vyper 3 yesterday and having issues. Any game I play the fps goes from 80+ down to 20fps and then shoots back up, this happens every couple seconds, all my drivers are updated etc, cinebench is giving me a score of 1735 which seems very low considering my specs. Listed below is my build. Also when trying to reinstall windows 10 I get an error saying: windows 10 installation failed in the safe_os phase during install_updates. And when I try and use the refresh tool I get an error saying: 0x80072f76-0x20016

Chassis & Display
Vyper Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 SUPER - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
512GB INTEL® 660p M.2 NVMe PCIe SSD (up to 1500MB/sR | 1000MB/sW)
2nd M.2 SSD Drive
1TB INTEL® 660p M.2 NVMe PCIe SSD (up to 1800MB/sR | 1800MB/sW)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Vyper Series Integrated 91WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.1 PORTS
Keyboard Language
VYPER 17 SERIES RGB BACKLIT UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 11 to 13 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
ubuysa

ubuysa

The BSOD Doctor
How are you installing Windows 10? That error suggests that the install image you're using is corrupt.

Download a new copy of Windows 10 to a new USB drive and try a fully clean install (deleting existing partitions) again.

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C

chrisg4u

Member
ubuysa said:
How are you installing Windows 10? That error suggests that the install image you're using is corrupt.

Download a new copy of Windows 10 to a new USB drive and try a fully clean install (deleting existing partitions) again.

Via Tapatalk
Click to expand...

Managed to re-install windows, downloaded and installed the drivers from my download page and still suffering from the same issue
 
C

chrisg4u

Member
Also have another issue in where I cannot download any steam games from the store, as soon as I click on download it shows preparing to launch and then closes which is odd
 
ubuysa

ubuysa

The BSOD Doctor
chrisg4u said:
Yeah I've done that and they advised to re-install windows and re-install the drivers but the issue has not been fixed, pretty disappointed to be honest
Click to expand...
That's understandable but stuff happens. Give them another call.

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ubuysa

ubuysa

The BSOD Doctor
chrisg4u said:
Nobody there knew how to fix the issue so unfortunately it's all packed back into it's box ready to be RMA'd :(
Click to expand...
That's a real shame and of course takes the shine off your shiny new purchase. I feel your disappointment.

The good news about PCS is that they respond quickly to issues like this and they will fix it.

If you'd bought from most other places you'd likely still be trying to convince them there was a problem....

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C

chrisg4u

Member
ubuysa said:
That's a real shame and of course takes the shine off your shiny new purchase. I feel your disappointment.

The good news about PCS is that they respond quickly to issues like this and they will fix it.

If you'd bought from most other places you'd likely still be trying to convince them there was a problem....

Via Tapatalk
Click to expand...

I'm just glad I didn't wipe my old laptop so now I'm back on this without anything being lost which is good. But yeah they was very helpful in trying whatever solutions there may be without sending it in. Very odd issue though, in the benchmarks the gpu clock speed kept crashing down to around 300mhz every couple of seconds
 
ubuysa

ubuysa

The BSOD Doctor
chrisg4u said:
I'm just glad I didn't wipe my old laptop so now I'm back on this without anything being lost which is good. But yeah they was very helpful in trying whatever solutions there may be without sending it in. Very odd issue though, in the benchmarks the gpu clock speed kept crashing down to around 300mhz every couple of seconds
Click to expand...
It would be interesting to know what the issue was when you get it back if you don't mind?

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C

chrisg4u

Member
ubuysa said:
It would be interesting to know what the issue was when you get it back if you don't mind?

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Click to expand...

Okay so I fixed the problem without having to send it back, you wouldn't believe what it was. So I opened the back of the laptop and guess what I found, a loose fan connector! so after attaching that back properly all of my issues fixed itself!!
 
ubuysa

ubuysa

The BSOD Doctor
chrisg4u said:
Okay so I fixed the problem without having to send it back, you wouldn't believe what it was. So I opened the back of the laptop and guess what I found, a loose fan connector! so after attaching that back properly all of my issues fixed itself!!
Click to expand...

A loose fan connector caused all that? That's incredible, but very many thanks for sharing. [emoji106]

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C

chrisg4u

Member
ubuysa said:
A loose fan connector caused all that? That's incredible, but very many thanks for sharing. [emoji106]

Via Tapatalk
Click to expand...

Exactly that haha, ran all the benchmarks once I put it back in correctly and no fps drops, everything was stable and buttery smooth, I couldn't believe it!
 
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