barlew
Godlike
I would also imagine there are a lot of users who when told that "the drop in performance is to be expected when running on battery" take it at face value and don't question it.
Vyper 17 Slow on Battery
- Thread starter Emi22
- Start date
ubuysa
The BSOD Doctor
There will of course be some who don't mind the drop, or don't care. It's not a safety issue so I wouldn't expect PCS to do a mass recall.
barlew
Godlike
I don't disagree, but there will also be a number of users who through a lack of technical knowledge, will not realise that that drop in performance is in fact not normal nor acceptable and will just put up with it whether they like it or not.
FerrariVie
Super Star
I'm glad that I did chose a clevo chassis instead of tongfang. Back in September I had no idea that one was usually better than the other, I just knew that clevo had been around for a lot of years while tongfang was kind of a new company.
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SpyderTracks
We love you Ukraine
We’ve only recently come to the conclusion that TongFang were so unreliable. It’s been a niggling feeling but this chassis and the way TongFang have been unable to correct it sealed the deal.
Had another response after asking for it to be escalated.
I think I been pretty fair as I have said I would take a Replacement (not of the same model) but same specifications etc. As I am happy to give them another opportunity due to this being more of a Tong-Fang issue.
Again will keep people posted of what happens next as the laptop is still with me at this moment until they come back to me "once spoken to upper management"
I think I been pretty fair as I have said I would take a Replacement (not of the same model) but same specifications etc. As I am happy to give them another opportunity due to this being more of a Tong-Fang issue.
Again will keep people posted of what happens next as the laptop is still with me at this moment until they come back to me "once spoken to upper management"
Ive sent mine back ... still waiting for an update..
TheMash
Bronze Level Poster
Hi all,
I've just finished reading the whole thread, pretty bad experience, very annoying.
Owning a 15.6" Vyper III laptop since August I wonder if even this model suffers from already known cyclic faults in general.
Do anyone know anything about the 15.6" model?
Thanks in advance!
I've just finished reading the whole thread, pretty bad experience, very annoying.
Owning a 15.6" Vyper III laptop since August I wonder if even this model suffers from already known cyclic faults in general.
Do anyone know anything about the 15.6" model?
Thanks in advance!
barlew
Godlike
Morning mate.
As I said in your other thread, certainly nobody on this forum has complained about this issue being apparent in the 15.6inch version.
In fact I have seen very few technical support requests for that laptop model for any fault.
vespino75cc
Member
First of all, sorry for my English, that's not my first language. 
I would like to add a contribute (and my experience with the product) to this topic.
I returned the Vyper (17"), mainly for all the problems highlighted here.
What made me decide to return it, (the "little" drop that made the vase overflow) was the assembly.
I paid it almost £1.800 and the LCD screen was not cantered into the frame (one edge of the screen was almost covered behind the plastic).
In addition to that, as soon as I received it, I removed the back panel to add some nvme memory on the free slot, and you know what?
One of the fan was not connected.
I don't want to say that all the PC from PCSpecialist are that bad (not properly checked) but, my experience has not been good.
They have been extremely fast to reply to my emails, and they didn't make any problem for the return/refund; I imagine because the product was very new... I've asked to return it immediately, in the 14 days window.
I noticed problems under battery, and this topic just confirms what I thought: this laptop is not optimised properly.
That is very sad. I'm moving on another product, and I hope they will manage to sort out all the problems, because I think (apart from the issues that me and you found) it could potentially be a very good product.
At this price I am not able to "tolerate" this kind of compromise.
P.S.:
I hope this post can be considered a constructive feedback for everyone. I didn't leave any bad review around to PCspecialist, because I genuine think that is not 100% their fault... But as a customer... I don't care if the responsibility of all these problems are under the case's manufacture or PCspecialist...
The story is the same, this product could be better... Especially considering the money we have paid it.
That is just my opinion.
I would like to add a contribute (and my experience with the product) to this topic.
I returned the Vyper (17"), mainly for all the problems highlighted here.
What made me decide to return it, (the "little" drop that made the vase overflow) was the assembly.
I paid it almost £1.800 and the LCD screen was not cantered into the frame (one edge of the screen was almost covered behind the plastic).
In addition to that, as soon as I received it, I removed the back panel to add some nvme memory on the free slot, and you know what?
One of the fan was not connected.
I don't want to say that all the PC from PCSpecialist are that bad (not properly checked) but, my experience has not been good.
They have been extremely fast to reply to my emails, and they didn't make any problem for the return/refund; I imagine because the product was very new... I've asked to return it immediately, in the 14 days window.
I noticed problems under battery, and this topic just confirms what I thought: this laptop is not optimised properly.
That is very sad. I'm moving on another product, and I hope they will manage to sort out all the problems, because I think (apart from the issues that me and you found) it could potentially be a very good product.
At this price I am not able to "tolerate" this kind of compromise.
P.S.:
I hope this post can be considered a constructive feedback for everyone. I didn't leave any bad review around to PCspecialist, because I genuine think that is not 100% their fault... But as a customer... I don't care if the responsibility of all these problems are under the case's manufacture or PCspecialist...
The story is the same, this product could be better... Especially considering the money we have paid it.
That is just my opinion.
barlew
Godlike
Glad you got your refund.First of all, sorry for my English, that's not my first language.
I would like to add a contribute (and my experience with the product) to this topic.
I returned the Vyper (17"), mainly for all the problems highlighted here.
What made me decide to return it, (the "little" drop that made the vase overflow) was the assembly.
I paid it almost £1.800 and the LCD screen was not cantered into the frame (one edge of the screen was almost covered behind the plastic).
In addition to that, as soon as I received it, I removed the back panel to add some nvme memory on the free slot, and you know what?
One of the fan was not connected.
I don't want to say that all the PC from PCSpecialist are that bad (not properly checked) but, my experience has not been good.
They have been extremely fast to reply to my emails, and they didn't make any problem for the return/refund; I imagine because the product was very new... I've asked to return it immediately, in the 14 days window.
I noticed problems under battery, and this topic just confirms what I thought: this laptop is not optimised properly.
That is very sad. I'm moving on another product, and I hope they will manage to sort out all the problems, because I think (apart from the issues that me and you found) it could potentially be a very good product.
At this price I am not able to "tolerate" this kind of compromise.
P.S.:
I hope this post can be considered a constructive feedback for everyone. I didn't leave any bad review around to PCspecialist, because I genuine think that is not 100% their fault... But as a customer... I don't care if the responsibility of all these problems are under the case's manufacture or PCspecialist...
The story is the same, this product could be better... Especially considering the money we have paid it.
That is just my opinion.
araspakoise
Member
I had the same problem with the fans, 1 of them was not connected...First of all, sorry for my English, that's not my first language.
I would like to add a contribute (and my experience with the product) to this topic.
I returned the Vyper (17"), mainly for all the problems highlighted here.
What made me decide to return it, (the "little" drop that made the vase overflow) was the assembly.
I paid it almost £1.800 and the LCD screen was not cantered into the frame (one edge of the screen was almost covered behind the plastic).
In addition to that, as soon as I received it, I removed the back panel to add some nvme memory on the free slot, and you know what?
One of the fan was not connected.
I don't want to say that all the PC from PCSpecialist are that bad (not properly checked) but, my experience has not been good.
They have been extremely fast to reply to my emails, and they didn't make any problem for the return/refund; I imagine because the product was very new... I've asked to return it immediately, in the 14 days window.
I noticed problems under battery, and this topic just confirms what I thought: this laptop is not optimised properly.
That is very sad. I'm moving on another product, and I hope they will manage to sort out all the problems, because I think (apart from the issues that me and you found) it could potentially be a very good product.
At this price I am not able to "tolerate" this kind of compromise.
P.S.:
I hope this post can be considered a constructive feedback for everyone. I didn't leave any bad review around to PCspecialist, because I genuine think that is not 100% their fault... But as a customer... I don't care if the responsibility of all these problems are under the case's manufacture or PCspecialist...
The story is the same, this product could be better... Especially considering the money we have paid it.
That is just my opinion.
My experience with PCS has been plain horrible.
I ordered my laptop on the 4th of May 2020 and received one defective unit after another. Their EXTREMELY bad quality control managed to send me 4 defective units in total. Every RMA was taking weeks, almost a month if not one every time. I was planning to use this laptop for work, which obviously did not happen, forcing me to buy and work on a cheaper and weaker alternative Laptop, which was not ideal at all.
The last unit I received still had many problems. Problems I was ready to live with, under the condition that the issue with the low performance on battery would be fixed in a matter of weeks. Which their customer support confirmed would be the case. I then had to wait several months to find out that they are not even able to fix the issue at all and that I need to send it back again. So I did and then the Laptop got stuck at the airport, FedEx was calling me everyday, asking me for a missing paperwork regarding the export of the laptop out of the EU. I myself was calling PCS's customer support everyday as well to remember them to get this sorted out and I even managed to arrange an extra day of time with FedEx for PCS to provide the export paper. Which can be issued in minutes by calling the German customs by the way. I offered to take care of it myself if they would refund me the costs of that paper (about 55€). But got no answer and Fedex has returned the laptop to me. Once again all this is taking way to long. It has almost been a year now ! This is unacceptable and has to stop right away. I have lost a MASSIV amount of time troubleshooting the issues, calling and writing emails (200 emails) with their customer support. I know them all by name now. I asked them about a compensation more then once, which was declined every time... Every other company would have offered a compensation by now. I have also bought accessories for the laptop which are now obsolete. And this is without mentioning the amount of money I have lost not having a proper work machine for almost a year. All I have been doing lately is loss management. I am extremely disappointed in PCS and the way they are treating their customers.
I'm calling their customer support almost everyday by now. I gave them a couple weeks to take care of this and the deadline is this Friday, after that I think the only thing left for me to do is to take legal action. This is a nightmare...
I ordered my laptop on the 4th of May 2020 and received one defective unit after another. Their EXTREMELY bad quality control managed to send me 4 defective units in total. Every RMA was taking weeks, almost a month if not one every time. I was planning to use this laptop for work, which obviously did not happen, forcing me to buy and work on a cheaper and weaker alternative Laptop, which was not ideal at all.
The last unit I received still had many problems. Problems I was ready to live with, under the condition that the issue with the low performance on battery would be fixed in a matter of weeks. Which their customer support confirmed would be the case. I then had to wait several months to find out that they are not even able to fix the issue at all and that I need to send it back again. So I did and then the Laptop got stuck at the airport, FedEx was calling me everyday, asking me for a missing paperwork regarding the export of the laptop out of the EU. I myself was calling PCS's customer support everyday as well to remember them to get this sorted out and I even managed to arrange an extra day of time with FedEx for PCS to provide the export paper. Which can be issued in minutes by calling the German customs by the way. I offered to take care of it myself if they would refund me the costs of that paper (about 55€). But got no answer and Fedex has returned the laptop to me. Once again all this is taking way to long. It has almost been a year now ! This is unacceptable and has to stop right away. I have lost a MASSIV amount of time troubleshooting the issues, calling and writing emails (200 emails) with their customer support. I know them all by name now. I asked them about a compensation more then once, which was declined every time... Every other company would have offered a compensation by now. I have also bought accessories for the laptop which are now obsolete. And this is without mentioning the amount of money I have lost not having a proper work machine for almost a year. All I have been doing lately is loss management. I am extremely disappointed in PCS and the way they are treating their customers.
I'm calling their customer support almost everyday by now. I gave them a couple weeks to take care of this and the deadline is this Friday, after that I think the only thing left for me to do is to take legal action. This is a nightmare...
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Man .. i understand your problem
but i think all these Brexit and Covid issues are putting a load on PCS.Hope everything will be ok.
I am still waiting for my RMA result ..
araspakoise
Member
Well my refund has been confirmed, but before they can proceed with it they are asking me to pay £59 for the scratches on the laptop panel that was made by someone i guess their technician (somehow??) , but not by me, i know this because i had a laptop case on it all the time... Anyone ever had similar situation or am i the first one?
Yep, same with me, 59£ for a scratch... but in my case i did the scratch... By mistake a small drop of emanel paint has dropped on the laptop and me as a true idiot in action i tried to remove it with acryl paint remover so i ended up removing the actual paint of the laptop along with the emanel paint... Is a small mark like less than 1 mm but you can see it because is white on black.
barlew
Godlike
Did you push back and fight your corner?
araspakoise
Member
So i sent to them a pic of my laptop on collection day
Yea, i sent to them a pic of my laptop on collection day... Seems like they were wrong... and didn't charged me extra. Fully refunded.
barlew
Godlike
That's great news mate. Glad you got it sorted.