Vortex III WiFi Issues

S

Skilty

Active member
So took delivery of my Vortex III on Saturday and have had issues with the WiFi since delivery. Intermittent connections to router in the same room, full signal. Also tried another router in another house, same issue.

Resorted to stopping and starting the Realtek device which allowed it to connect but shouldn't need to do this to get WiFi working.

Devices shows an exclamation against "Microsoft Virtual WiFi Miniport Adapter".

BSoD when attempting to put laptop in sleep mode as well.

Help!!!

Cheers

Skilty
 
Maestro

Maestro

Guest
Hi,

This is for everybody and not just the OP.

If you come on here and ask for help, it makes a lot of sense to at least post your spec, so we can help you.

In this case it is important to know, what the os is. What the wifi card is. What does device manager say. What drivers are currently installed.

For instance, in the case of the vortex iii i know that we dont supply a realtek deivce for wifi. Only an intel n-130, n-6235, n-6300, or killer 1102. So the fact you are stopping some realtek device, is a problem from the start.

I can also see that you didnt order an os from us, so putting 2 and 2 together would indicate you have the incorrect drivers installed.
 
S

Skilty

Active member
I switched the machine on, windows 7 home premium 64bit was installed. I had home premium to install so simply used the key rather than re-installing. I assumed as it said it had it had 30 days to register and all the PCS test software on it would not be an issue and also thought if the machine had been tested and QA'd that the correct drivers would already be installed as I have not installed any.

Under network adapters:

Microsoft Virtual WiFi Miniport Adapter
Realtek PCIe GBE Family Controller
Realtek RTL8188CE Wireless LAN 802.11n COMBO PCI-E NIC

spec below:

Chassis & Display
Vortex Series:17.3" Matte Full HD LED Widescreen (1920x1080) (£79)
Processor (CPU)
Intel® Core™i7 Quad Core Mobile Processor i7-3610QM (2.30GHz) 6MB
Memory (RAM)
8GB SAMSUNG 1600MHz SODIMM DDR3 MEMORY (2 x 4GB)
Graphics Card
AMD® Radeon® HD 7970M - 2GB DDR5 Video RAM (PRE-ORDER, EARLY JUNE)
Memory - 1st Hard Disk
120GB KINGSTON HYPERX 3K SSD, SATA 6 Gb/s (upto 555MB/sR | 510MB/sW)
1st DVD/BLU-RAY Drive
8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader
Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND (£9)
Sound Card
Intel 5.1 Channel High Definition Audio + SPDIF/MIC/Headphone Jack
Network Facilities
GIGABIT LAN & WIRELESS 802.11N CARD INC. BLUETOOTH 3.0
USB Options
3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Firewire
1 X 1394a FIREWIRE PORT
Battery
Vortex Series 8 Cell Lithium Ion Battery (5,200 mAh/76.96WH)
Power Lead & Adaptor
1 x UK Power Lead & 220W AC Adaptor
Operating System
NO OPERATING SYSTEM REQUIRED
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Keyboard & Mouse
INTEGRATED BACKLIT UK KEYBOARD WITH NUMBER PAD
Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM
 
vanthus

vanthus

Member Resting in Peace
You would be better to do a clean install with your own OS disk,I'm assuming it's a retail version,this will avoid the possibility of getting a "Windows is not genuine" message" in future.
Then install the software from the driver disk/s provided,this could possibly sort out the wireless issue.
 
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S

Skilty

Active member
Windows 7 Ultimate x64 clean install performed. Installed all drivers on the CD supplied with the laptop in order as stated in the installer.

Under Options\02WLAN on the supplied CD there are directories:

Intel
RTL8188CE
RTL8723AE

So I installed the drivers under Options\02WLAN\Intel\WLAN\Win7\S64

No luck, under device manager I still have "Network Controller" with an exclamation mark.

As another test I installed the Intel update checker which also seems to think that a Realtek WiFI adapter is installed rather than the Intel n-130 that is supposed to be in the laptop.

I am now at a complete loss!
 
S

Skilty

Active member
Maestro said:
For instance, in the case of the vortex iii i know that we dont supply a realtek deivce for wifi. Only an intel n-130, n-6235, n-6300, or killer 1102. So the fact you are stopping some realtek device, is a problem from the start.

I can also see that you didnt order an os from us, so putting 2 and 2 together would indicate you have the incorrect drivers installed.
Click to expand...

Well this is what is in my Vortex III, it ain't an Intel or a Killer...

photo.jpg

Guessing it wasn't the wrong drivers ;)

Will call tech support in the morning...
 
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