USB ports failing.

[Alagix]

My PCS computer is only a couple of months old, however the USB ports have been failing intermittently recently and now have totally lost power or something.

It started about a month ago, occasionally my headset would stop working and the sound would be diverted to my monitor. Occasionally my mouse would turn off. Sometimes videos on youtube would stop playing sound and then stop playing entirely, only a full restart of the PC would fix it.

Today however, my headset stopped working and the sound once again got divert to my monitor. I was then unable to play back videos at all. Upon rebooting the PC my mouse was not working and neither was my headset. For whatever reason, my keyboard still works and thankfully has a USB port on it so I am able to plug my mouse into the keyboard for now.

So it seems to me like there is some kind of power issue to the USB ports. I did initially try an old mouse in one. It lit up very faintly for a moment before fading out and not working as well.

Is this possibly due to a faulty connector or a connector not fully seated perhaps? If so will it be fixable by someone whos not entirely computer literate, yet not a complete idiot. If so, anyone know how I could fix it, and where to look for the connector?

I'd really not want to have to go through the hassle of sending it back for something as simple as re-seating a connector.

Here is the build, if its of any help.

Case
FRACTAL FOCUS G BLACK GAMING CASE (Window)
Processor (CPU)
AMD Ryzen 7 2700 Eight Core CPU (3.2GHz-4.1GHz/20MB CACHE/AM4)
Motherboard
ASUS® TUF X470-PLUS GAMING (DDR4, 6Gb/s, CrossFireX) - RGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 2400MHz (1 x 16GB)
Graphics Card
NONE, I ALREADY HAVE A GRAPHICS CARD
1st Storage Drive
480GB ADATA SU630 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)
2nd Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 550W VS SERIES™ VS-550 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100x Hydro Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Cable Management
PCS 1.5M Zip Cable Tidy - Professional Cable Management
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 7 to 9 working days
Promotional Item
Get 3 Months of XBOX Game Pass for PC w/ select AMD Ryzen CPUs
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[SpyderTracks]

Are you using the case usb's or the motherboard usb slots?

 

[Alagix]

Both are doing the same thing. I tried my mouse and headset in the front case USBs and the back motherboard ones, same deal with both sets. For whatever reason only my keyboard is immune.

Also, it might not be power problem. I tested my phone charger in them, and my phone is getting charged up by them... soo perhaps software/driver clash somewhere?

 

[SpyderTracks]

Both are doing the same thing. I tried my mouse and headset in the front case USBs and the back motherboard ones, same deal with both sets. For whatever reason only my keyboard is immune.

Also, it might not be power problem. I tested my phone charger in them, and my phone is getting charged up by them... soo perhaps software/driver clash somewhere?

If you click on your usb devices in the running programs, are any of them erroring?

 

[Alagix]

I dont have the usb symbol in that hidden icon bit. I also turned it to on in the "show which icons appear" bit, still nothing.

 

[Alagix]

Oh is this what you mean? in the device manager.

 

[SpyderTracks]

I dont have the usb symbol in that hidden icon bit. I also turned it to on in the "show which icons appear" bit, still nothing.

Ok, if you go into device manager and show USB devices, does it list any with exclamation marks by them? You have to have devices plugged in at the time.

 

[Alagix]

 

[Alagix]

It appears we have a bingo.

 

[SpyderTracks]

Sorry, seen you got there....

So it's looks like your 3.1 ports definitely have an issue.

If you right click on the 3.1 entry and delete it, then reboot, that should reinstall the driver and hopefully fix the issue

It's possible you'll have to manually install the driver, I'll just check out the drivers page now.

 

[Alagix]

Ok, will give that a shot.

 

[Alagix]

As in, uninstall yeah?

 

[SpyderTracks]

As in, uninstall yeah?

Yep

 

[Alagix]

Its fixed!

Thanks a bunch dude, cant express the levity that washed over me when my headset sprang into life. Wonder what caused it to have a hissy fit in the first place.

Once again thank you so much, I'd push the "give cookie" button if there was one.

 

[SpyderTracks]

Its fixed!

Thanks a bunch dude, cant express the levity that washed over me when my headset sprang into life. Wonder what caused it to have a hissy fit in the first place.

Once again thank you so much, I'd push the "give cookie" button if there was one.

It's quite common with USB ports, the driver will just flake out. It's possible that the latest one hadn't properly installed, and uninstalling it and letting windows update find the latest on reboot will usually sort it out.

9 times out of 10, issues are totally fixeable with a software / driver tweak, it's only in extreme cases that it's actually hardware related and requires an RMA fix.