I have a new silent mini PC. I have been struggling with bluetooth connectivity for a logitech mouse (actually three different ones) and keyboard. The range is around 10 feet and a laptop recognises them fine.. At the moment, my PC struggles to pick up a signal then loses it regularly. Does it need to face in a different direction or can I do anything else?
USB 3.1
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SpyderTracks
We love you Ukraine
Without knowing your full specs it’s hard to advise?
| Case | Akasa Euler TX Thin Mini ITX Fanless Aluminium Case - Silent! |
| Processor (CPU) | Intel® Core™ i3 Quad Core Processor i3-9100 (3.60GHz) 6MB Cache |
| Motherboard | ASUS® H310T R2.0: (Mini-ITX, DDR4, USB 3.1, 6Gb/s) |
| Memory (RAM) | 8GB Corsair 2133MHz SODIMM DDR4 (1 x 8GB) |
| Graphics Card | INTEL® HD GRAPHICS (CPU Dependant) - 1.7GB Max DDR4 Video RAM - DirectX® 12 |
| 1st Storage Drive | 1TB SEAGATE BARRACUDA 120 2.5" SSD, (upto 560MB/sR | 540MB/sW) |
| Power Supply | 120W External Power Supply |
| Power Cable | 1 x 1 Metre Cloverleaf UK Power Cable |
| Sound Card | ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD) |
| Wireless/Wired Networking | GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0 |
| USB/Thunderbolt Options | MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS |
| Operating System | Windows 10 Home 64 Bit - inc. Single Licence |
| Operating System Language | United Kingdom - English Language |
| Windows Recovery Media | Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account |
| Office Software | FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required) |
| Anti-Virus | NO ANTI-VIRUS SOFTWARE |
| Browser | Firefox™ |
| Warranty | 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour) |
| Delivery | DPD PICKUP - COLLECT FROM YOUR LOCAL SHOP FROM 12 NOON
|
| Build Time | Standard Build - Approximately 12 to 14 working days |
| Welcome Book | PCSpecialist Welcome Book - United Kingdom & Republic of Ireland |
Case Akasa Euler TX Thin Mini ITX Fanless Aluminium Case - Silent! Processor (CPU) Intel® Core™ i3 Quad Core Processor i3-9100 (3.60GHz) 6MB Cache Motherboard ASUS® H310T R2.0: (Mini-ITX, DDR4, USB 3.1, 6Gb/s) Memory (RAM) 8GB Corsair 2133MHz SODIMM DDR4 (1 x 8GB) Graphics Card INTEL® HD GRAPHICS (CPU Dependant) - 1.7GB Max DDR4 Video RAM - DirectX® 12 1st Storage Drive 1TB SEAGATE BARRACUDA 120 2.5" SSD, (upto 560MB/sR | 540MB/sW) Power Supply 120W External Power Supply Power Cable 1 x 1 Metre Cloverleaf UK Power Cable Sound Card ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD) Wireless/Wired Networking GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0 USB/Thunderbolt Options MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS Operating System Windows 10 Home 64 Bit - inc. Single Licence Operating System Language United Kingdom - English Language Windows Recovery Media Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account Office Software FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required) Anti-Virus NO ANTI-VIRUS SOFTWARE Browser Firefox™ Warranty 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour) Delivery DPD PICKUP - COLLECT FROM YOUR LOCAL SHOP FROM 12 NOON
DPD will d ****************Build Time Standard Build - Approximately 12 to 14 working days Welcome Book PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Could I double check with you that you have screwed the Antenna/Aerials into the back of the system for the Wifi? As far as I am aware these builds should have separate Antennas/Aerials that will need screwing onto the gold contact screws
Could you take a picture of the back of your PC and someone might be able to guide you further?
Failing that I can double check on Monday if they should be present.
SpyderTracks
We love you Ukraine
You see those gold screw terminals, they’re supposed to have antenna screwed onto them.
SpyderTracks
We love you Ukraine
Normally Logitech mice and keyboards come with a USB dongle to create the connection, have you plugged that into the PC and installed drivers?
ubuysa
The BSOD Doctor
Indeed and that's the problem. The short rubberish antennae are in the welcome pack box with all the other gubbins.
ubuysa
The BSOD Doctor
Doh! 😲
Just came across this thread and I've been having major bluetooth connectivity issues as well and I've got this same build.
I've wasted bloody hours with this bluetooth issue in the past 3-4 months and never even knew there was meant to be an antennae included!
Just double checked the box it came in and then is no antennae in there!
I've wasted bloody hours with this bluetooth issue in the past 3-4 months and never even knew there was meant to be an antennae included!
Just double checked the box it came in and then is no antennae in there!
SpyderTracks
We love you Ukraine
You'd need to contact PCS. Should be in the welcome packJust came across this thread and I've been having major bluetooth connectivity issues as well and I've got this same build.
I've wasted bloody hours with this bluetooth issue in the past 3-4 months and never even knew there was meant to be an antennae included!
Just double checked the box it came in and then is no antennae in there!
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Hi. Sorry to hear that you have the same problem on something so basic. The good news is that if anyone is working at PCSpecialist at the moment, the antennae are easy to fit and fix the problem immediately. Good luck.
If not, then you could try basic aerial fixes as a short term measure. If you point the connections direvctly towards the USB that helps a little. Something like wire or a coat hanger may also improve the signal?
If not, then you could try basic aerial fixes as a short term measure. If you point the connections direvctly towards the USB that helps a little. Something like wire or a coat hanger may also improve the signal?
I really wouldn't recommend trying to force a coat hanger into the hole that is for the antenna. That is incredibly bad advice - the size difference is likely to cause damage to the connector and there's zero point in wrapping a wire round just the threads.
If you really can't wait for PCS to sort out, the good news is that the connectors all tend to be a universal thread and type, so you could always order some (one example - just first in a search) is here: https://www.amazon.co.uk/Amplifier-Adapter-Reception-Omni-directional-Wireless-SMA-BL/dp/B07KHVG8Q8
Alternatively if you have an old router hanging around that uses the same type you could try using them.
You won't necessarily get the top performance but it'd be better than you currently get
If you really can't wait for PCS to sort out, the good news is that the connectors all tend to be a universal thread and type, so you could always order some (one example - just first in a search) is here: https://www.amazon.co.uk/Amplifier-Adapter-Reception-Omni-directional-Wireless-SMA-BL/dp/B07KHVG8Q8
Alternatively if you have an old router hanging around that uses the same type you could try using them.
You won't necessarily get the top performance but it'd be better than you currently get
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SpyderTracks
We love you Ukraine
PCS are still operating as normal, give them a call first.
I tried calling them when you replied to my post above earlier today but I waited quite a while and there was no answer so I messaged them through my account on their website (not this forum but their main website under the Tech Support section) so just waiting to hear back from them.