unable to boot laptop

[Martinr36]

You can use samsung magician to check the drive health

Samsung Magician Software Download | Samsung Semiconductor Global

Samsung Magician software is designed to help you manage your Samsung SSD with a simple, intuitive user interface. Download files & find supported models.

semiconductor.samsung.com

Cheers I'll download and install on the Berserker and see what it says

 

[Scott]

You may find that there was a janky boot sector on the second drive. It happens sometimes during the install. I hate the way that M$ does it so I tend to just have my boot drive plugged in for installs.

All the drives end up inter-linked so when there's an issue with one it causes an almighty headache with the bootrec.

 

[Martinr36]

Looks as though the second drive is definitely dead, just put it my docking station and its a no show in windows file explorer

 

[ubuysa]

Top troubleshooting there Sir!👍

 

[Martinr36]

Top troubleshooting there Sir!👍

Thanks to you and @SpyderTracks for all the suggestions you made @ubuysa

Email has gone off to samsung support in Holland and a ticket raised

 

[Martinr36]

After sending them photos and proof of purchase, the RMA process has now started

 

[SpyderTracks]

After sending them photos and proof of purchase, the RMA process has now started

That's direct with Samsung is it? Be interested how they are, not had to use them before

 

[Martinr36]

That's direct with Samsung is it? Be interested how they are, not had to use them before

Yeah direct with Samsung Memory support in Holland, been really good with prompt replies to emails, originally asked for photo of both sides of the drive with the one of the back side of the drive clearly showing serial #, also asked where i was located country wise, whether i was end user or reseller, and for proof of purchase which are all reasonable questions, courier company will be DHL

 

[SpyderTracks]

Yeah direct with Samsung Memory support in Holland, been really good with prompt replies to emails, originally asked for photo of both sides of the drive with the one of the back side of the drive clearly showing serial #, also asked where i was located country wise, whether i was end user or reseller, and for proof of purchase which are all reasonable questions, courier company will be DHL

Awesome, fingers crossed it doesn't take too long. They sound pretty on it.

 

[Martinr36]

Awesome, fingers crossed it doesn't take too long. They sound pretty on it.

They've quoted a total of about 10 working days

 

[Martinr36]

Well the drive is being picked up tomorrow by DHL

 

[Martinr36]

Well I can't fault Samsung Memory for their RMA turnaround, had to go and pick up from a local DHL dropoff point as I was away when they tried to deliver last week