unable to boot laptop

[Martinr36]

Came home today, went to wake the laptop which had gone into deep sleep, it wouldn't wake, so i long pressed the power button to shut it down, and then tried rebooting with no joy, so created a bootable usb on a micro SD card (can't find the thumb drive i normally use) using media creator, had no joy booting from that, so then created it on an m.2 that I've got in a caddy, and it wont boot that either (see video below)

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Laptop Specification​

Chassis & Display Cosmos Series: 15.6" Matte Full HD 144Hz 45% NTSC LED Widescreen (1920x1080)

Processor (CPU) Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)

Memory (RAM) 16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)

Graphics Card NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1

1st Storage Drive Samsung SSD 870 EVO, 2 TB, Form Factor 2.5”, Intelligent Turbo Write, Magician 6 Software, Black

1st M.2 SSD Drive

Crucial P2 CT2000P2SSD8 2 TB Internal SSD, Up to 2400 MB/s (3D NAND, NVMe, PCIe, M.2) External DVD/BLU-RAY Drive 8x Slim USB 2.0 External DVD-RW

Memory Card Reader Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)

AC Adaptor 1 x 120W AC Adaptor

Power Cable

1 x 1 Metre Cloverleaf UK Power Cable

Battery

Cosmos Series Integrated 4 Cell Lithium Ion Battery

Thermal Paste

STANDARD THERMAL PASTE FOR SUFFICIENT COOLING

Sound Card

2 Channel High Def. Audio + SoundBlaster™ Cinema

Bluetooth & Wireless GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0

USB/Thunderbolt Options 1 x USB 3.2 PORT (Type C) + 1 x USB 3.2 PORT + 1 x USB 2.0 PORT

Keyboard Language 15" COSMOS SERIES UK KEYBOARD

Operating System Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]

Operating System Language United Kingdom - English Language

Windows Recovery Media Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account

Notebook Mouse INTEGRATED 2 BUTTON TOUCHPAD MOUSE

Webcam INTEGRATED 1MP HD WEBCAM

Warranty 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)

 

[SpyderTracks]

Came home today, went to wake the laptop which had gone into deep sleep, it wouldn't wake, so i long pressed the power button to shut it down, and then tried rebooting with no joy, so created a bootable usb on a micro SD card (can't find the thumb drive i normally use) using media creator, had no joy booting from that, so then created it on an m.2 that I've got in a caddy, and it wont boot that either (see video below)

Top of Form
Bottom of Form
Laptop Specification​

Chassis & Display Cosmos Series: 15.6" Matte Full HD 144Hz 45% NTSC LED Widescreen (1920x1080)

Processor (CPU) Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)

Memory (RAM) 16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)

Graphics Card NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1

1st Storage Drive Samsung SSD 870 EVO, 2 TB, Form Factor 2.5”, Intelligent Turbo Write, Magician 6 Software, Black

1st M.2 SSD Drive

Crucial P2 CT2000P2SSD8 2 TB Internal SSD, Up to 2400 MB/s (3D NAND, NVMe, PCIe, M.2) External DVD/BLU-RAY Drive 8x Slim USB 2.0 External DVD-RW

Memory Card Reader Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)

AC Adaptor 1 x 120W AC Adaptor

Power Cable

1 x 1 Metre Cloverleaf UK Power Cable

Battery

Cosmos Series Integrated 4 Cell Lithium Ion Battery

Thermal Paste

STANDARD THERMAL PASTE FOR SUFFICIENT COOLING

Sound Card

2 Channel High Def. Audio + SoundBlaster™ Cinema

Bluetooth & Wireless GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0

USB/Thunderbolt Options 1 x USB 3.2 PORT (Type C) + 1 x USB 3.2 PORT + 1 x USB 2.0 PORT

Keyboard Language 15" COSMOS SERIES UK KEYBOARD

Operating System Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]

Operating System Language United Kingdom - English Language

Windows Recovery Media Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account

Notebook Mouse INTEGRATED 2 BUTTON TOUCHPAD MOUSE

Webcam INTEGRATED 1MP HD WEBCAM

Warranty 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)

This is intriguing. Did you have any performance issues before it wouldn't boot?

Can you bott into bios?

 

[Martinr36]

No had no problems before, normally boots real fast as well, yes bios it's accessible

 

[SpyderTracks]

No had no problems before, normally boots real fast as well, yes bios it's accessible

So is this happening after a clean install?

 

[Martinr36]

can't get to do a clean install, it just happened out of the blue, I've left it a while got to login screen

However this is what shows up next

 

[SpyderTracks]

can't get to do a clean install, it just happened out of the blue, I've left it a while got to login screen

View attachment 36061

However this is what shows up next

View attachment 36062

So what happens when you boot from the bootable media?

That's all booting windows above.

If you boot from external media does it take you to the windows installation page?

 

[Martinr36]

So what happens when you boot from the bootable media?

It didn't do anything other than in the video above, i'm trying to shut it down cleanly at the minute and its been stuck like the photo below for about 10 minutes

That's all booting windows above.

yeah wont go beyond that black screen, if it shuts down I might leave it till tomorrow as got work at 6

 

[ubuysa]

Unplug the charger and remove the battery (if you can). Then hold the ON button down for 60 seconds.

Nothing exciting will happen, you're just discharging all capacitors.

Then leave the battery out and plug in the charger. See whether it will boot install media on a USB stick then.

 

[Martinr36]

Unplug the charger and remove the battery (if you can). Then hold the ON button down for 60 seconds.

Nothing exciting will happen, you're just discharging all capacitors.

Then leave the battery out and plug in the charger. See whether it will boot install media on a USB stick then.

Cheers @ubuysa , I'll give that a go in the morning

 

[SpyderTracks]

Cheers @ubuysa , I'll give that a go in the morning

Reason I was querying is because I happen to have extremely similar behaviour on one of my PC's today, I wondered if there had been some buggy update pushed out by microsoft on hacked windows 11 installs.

But mine turns out to be a faulty drive, my first ever

 

[Martinr36]

Must admit I had wondered if it was something like a dodgy update, but the Berserker is fine

It had shut down properly before I came to work, but it took ages to do so

 

[SpyderTracks]

Must admit I had wondered if it was something like a dodgy update, but the Berserker is fine

It had shut down properly before I came to work, but it took ages to do so

If after doing @ubuysa suggestion for discharging it fully, then try booting from a boot disk again, see if you can load a CMD prompt open outside of windows:

https://www.digitalcitizen.life/how-start-command-prompt-when-windows-doesnt-boot/

If you can then do a chkdsk /r on the main drive

 

[Martinr36]

Unplug the charger and remove the battery (if you can). Then hold the ON button down for 60 seconds.

Nothing exciting will happen, you're just discharging all capacitors.

Then leave the battery out and plug in the charger. See whether it will boot install media on a USB stick then.

Ok so i tried this and this video shows the result, and as i type this its about 15 minutes later and still doing the same

 

[ubuysa]

Do you get a normal POST beep?

It might be worth removing the two SATA drives, to ensure they're not contributing.

If it still won't boot from external media, then I would try removing one RAM stick at a time.

I'd be tempted to boot a Linux USB stick, just to be certain that there is no Windows involvement.

 

[Martinr36]

Just creating a recovery tool see if I can bit from that, while I had the back off to remove the battery I took the m.2 out, put it in a caddy and ran a check on it, found no problems, but if I get nowhere with that I'll remove both the drives and go from there, where would I get a copy of Linux from thatI could try that with and how would I do it

 

[ubuysa]

https://linuxmint.com/

All the instructions you need are on that site. You'll just make a bookable USB stick with Linux Mint on it, instead of Windows.

 

[Martinr36]

https://linuxmint.com/

All the instructions you need are on that site. You'll just make a bookable USB stick with Linux Mint on it, instead of Windows.

Thanks, I'll go take a look

 

[Martinr36]

Just an update, it booted into mint, so i then shut it down, removed both its drives, booted to the recovery media, shut it down, replaced the boot drive, and upon initially trying to boot got the message in the photo below, then it tried an automatic repair, then i went through into advanced trouble shooter and got it to run a start up repair, when that finished I got the same message again and on clicking ok it then booted to windows I then shut down and got a windows message about operations being performed and that it would shut down automatically once they were finished, so now I've got the drive out again and just copying a few files to safe place, then I'm going to put both drives back in and see what happens then.

I think if all goes ok then, I'll do a clean install

 

[Martinr36]

Ok further update on this, I'm typing this on the laptop, however I had to remove the Samsung 870 evo to get to boot, I've done a clean install of windows, which I'm slowly getting back to how I want it, I shall put the 870 evo into a drive docking station to investigate it further, all data on it is backed up to either onedrive or dropbox, but would be good to try and get it sorted, otherwise I'll be looking at contacting samsung for a replacement as they have a 5 year warranty on them

 

[SpyderTracks]

Ok further update on this, I'm typing this on the laptop, however I had to remove the Samsung 870 evo to get to boot, I've done a clean install of windows, which I'm slowly getting back to how I want it, I shall put the 870 evo into a drive docking station to investigate it further, all data on it is backed up to either onedrive or dropbox, but would be good to try and get it sorted, otherwise I'll be looking at contacting samsung for a replacement as they have a 5 year warranty on them

You can use samsung magician to check the drive health

Samsung Magician Software Download | Samsung Semiconductor Global

Samsung Magician software is designed to help you manage your Samsung SSD with a simple, intuitive user interface. Download files & find supported models.

semiconductor.samsung.com