Ultranote IV - Wireless card (Intel 9260) Failing

[Tony1044]

Encouraged by the fact the fault diagnosis agree with my view and that of many here, I was pleased to get it back.

In the bios, I have to disable TPM and enabled PXE boot as the first boot option... Having ordered a few Ultranote IVs I know this is not the default config. I was therefore surprised to find my laptop with freshly replaced motherboard having PXE and TPM set as I left it...

Anyway, I pressed on and deployed my automated build to it.. left it doing nothing and within 30 hours it had the same issue again, multiple times.

I then grabbed a windows 10 1709 ISO, all the drivers on the pc specialist website and the oldest driver I could find (just the driver, not the full proset) and let it be. Survived most of friday but in the evening... back to square one...

View attachment 12153

I may have budget to replace a couple more laptops, but clearly don't want to give business to pcspecialist till this is resolved.

In fairness is possible they copied or even backed up your bios settings. I used to note any unusual (ie not default) settings when I used to do repairs and set new motherboards the same.

But... the fact that the fault remains isn't conducive to this line of thought.

 

[chaplic]

Device is RMAd back to PCS with a 'full rebuild' request which apparently means change everything apart from the case and screen, which is fine for me. I have taken note of various MAC addresses and so-on.

I am hopeful the end is in sight, if not we will be looking at other suppliers in future.

 

[chaplic]

So, update, or rather no update. PCS confirmed receipt of RMA on the 4th. Last update on the status was 8th so I called today. Seems the replacement replacement was also having trouble so I have a newer model, awaiting delivery Thursday. Would have been nice to be informed...