Troubles with my new Desktop PC.

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TheyCallMeHatz

Active member
As the subject states, been having trouble with my brand new Custom Build PC from PC Specialist.

Plugged the Display Port cable into my GPU and my Samsung OLED monitor as per the instructions provided. When turning on the PC, it seems to be working, RGB lighting on fans, motherboard, GPU etc. However, it doesn’t seem to be able to boot into Windows as I’m just receiving a black screen on my monitor, but my monitor is detecting a signal.

Trying to access the BIOS is very inconsistent and only works once in a while, however I have managed to access this once and was able to access Windows through the Boot Override function on BIOS. However, when restarting the PC it just goes back to a blank screen. Very frustrating!

The PC specs are in the image attached.

Would appreciate any help!
 

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Martinr36

Martinr36

MOST VALUED CONTRIBUTOR

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...
www.pcspecialist.co.uk www.pcspecialist.co.uk
 
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TonyCarter

VALUED CONTRIBUTOR
That motherboard has an error display on the top right (looks like and LED number display). Is any code shown there, as the code is decoded using the table on p59-62 in the motherboard manual.

Of course if it’s brand new, something could have become dislodge during transit, so after reviewing what the codes are saying, check whether the RAM, SSD, GPU are fully seated.

 
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TheyCallMeHatz

Active member
Thanks for your response.

There are no beeping sounds when turning on the PC.

When turned on, the motherboard shows me code 9C with a green light.

I turned off the PC and removed the keyboard plugged in via USB and turned it on again. Now it shows me a green light with code D7.

I’m totally new to PCs, so I’m hesitant to unplug or unscrew anything 🥲
 
SpyderTracks

SpyderTracks

We love you Ukraine
TheyCallMeHatz said:
Thanks for your response.

There are no beeping sounds when turning on the PC.

When turned on, the motherboard shows me code 9C with a green light.

I turned off the PC and removed the keyboard plugged in via USB and turned it on again. Now it shows me a green light with code D7.

I’m totally new to PCs, so I’m hesitant to unplug or unscrew anything 🥲
Click to expand...
Can you upload a photo of the rear of the pc with the cables attached?
 
SpyderTracks

SpyderTracks

We love you Ukraine
TheyCallMeHatz said:
Doesn’t seem to allow me to. Keeps saying image too large 😕
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Just for future reference, when joining any forum, you agree to read the stickies in the newcomers section, if you don't do that you actually risk getting booted, just warning as a lot of other forums come down pretty hard for not doing it

Posting images and files to the site

Hi all A bit of a helpful pointer should you wish to post images to the site. The maximum file size of an image you can upload is 1MB. It's quite normal for photos to be above this size, but there's an easy way to shrink down the file before uploading. Download Gimp. This is a free open source...
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TheyCallMeHatz

Active member
Sorry, I don’t have a working PC at the moment, so just going off my phone.

Here it is!
 

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SpyderTracks

SpyderTracks

We love you Ukraine
TheyCallMeHatz said:
Just the power cable, Display Port in the GPU, and the keyboard into one of the USB ports.
Click to expand...
Try plugging it into the motherboard graphics

Also make sure the PC speaker is properly connected as it should be giving some kind of beep code, even if it was successfully booting it would give one short beep. I suspect the issue is display side.

Another test would be to try connecting it to a TV or other monitor.

BIOS not showing in high resolution is quite often the case, some BIOSes can only support a fairly low maximum resolution.
 
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TheyCallMeHatz

Active member
SpyderTracks said:
Try plugging it into the motherboard graphics

Also make sure the PC speaker is properly connected as it should be giving some kind of beep code, even if it was successfully booting it would give one short beep. I suspect the issue is display side.

Another test would be to try connecting it to a TV or other monitor.

BIOS not showing in high resolution is quite often the case, some BIOSes can only support a fairly low maximum resolution.
Click to expand...
I have tried plugging into HDMI on my lower resolution HP monitor and I’m still greeted with a black screen.

With regards to the PC Speaker, should the beep sound come from the PC or monitor? I have a Samsung Odyssey OLED G8 monitor with built in speakers.

I have been able to access BIOS once or twice before on my Samsung monitor by spamming the Delete key on the keyboard, but this rarely seems to work, so not sure it’s a display issue 🤔
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Have you tried a different port on the GPU, also make sure the GPU is fully seated and all the plugs are connected properly
 
T

TheyCallMeHatz

Active member
TheyCallMeHatz said:
I have tried plugging into HDMI on my lower resolution HP monitor and I’m still greeted with a black screen.

With regards to the PC Speaker, should the beep sound come from the PC or monitor? I have a Samsung Odyssey OLED G8 monitor with built in speakers.

I have been able to access BIOS once or twice before on my Samsung monitor by spamming the Delete key on the keyboard, but this rarely seems to
Click to expand...

TheyCallMeHatz said:
I have tried plugging into HDMI on my lower resolution HP monitor and I’m still greeted with a black screen.

With regards to the PC Speaker, should the beep sound come from the PC or monitor? I have a Samsung Odyssey OLED G8 monitor with built in speakers.

I have been able to access BIOS once or twice before on my Samsung monitor by spamming the Delete key on the keyboard, but this rarely seems to work, so not sure it’s a display issue 🤔
Click to expand...
I’ve tried again and managed to get into BIOS and Windows Repair by plugging the HDMI on my Samsung monitor into the motherboard HDMI. Yay!

I will try running Windows Repair and see what happens.
 
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TheyCallMeHatz

Active member
So I’ve run Windows Repair, my computer restarts and then the screen goes black again.

I manually restart my PC and I’m greeted with a Windows BAD SYSTEM CONFIG blue screen error 😕
 
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TonyCarter

VALUED CONTRIBUTOR
Have you installed the latest Nvidia drivers...as I think the 50-series only works with a single version (572.16).
 
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