Suspected broken display port

[lkm757]

I bought an all-in-one PC from here back in 2017 and I have recently been having some issues. When I try to turn on the computer the monitor states that no cable is connected. I have tried switching the monitor input and have plugged the PC cable into another HDMI port on the monitor, but the monitor still does not detect the PC. I then tried to plug the PC HDMI into another monitor and it then worked, so I suspect it's the display port. How would I go about fixing this?

It's a Fusion Series: 34" Curved Ultra-Wide 21:9 Screen (3440 x 1440) all-in-one.

 

[SpyderTracks]

Sorry, when you say you’ve tried moving the cable, how are you doing that as it’s an AIO? Are you using a secondary display that’s not working?

Not too clear on the issue?

 

[lkm757]

Sorry for the confusion- the monitor on this AIO has multiple ports for the HDMI output to be plugged into. The cabling comes out at the bottom and is plugged back in again at the HDMI port. I have tried attaching an image of the cabling situation.

 

[SpyderTracks]

Sorry for the confusion- the monitor on this AIO has multiple ports for the HDMI output to be plugged into. The cabling comes out at the bottom and is plugged back in again at the HDMI port. I have tried attaching an image of the cabling situation.View attachment 23016

Ah, gotcha, thanks very much for the photo, didn’t realise that’s how they were connected up.

I would give PCS a call, sounds like a hardware issue.

 

[lkm757]

Ah, gotcha, thanks very much for the photo, didn’t realise that’s how they were connected up.

I would give PCS a call, sounds like a hardware issue.

Yeah I think I'll do that now- was just using the forum for a last ditch attempt for some miracle help before having to go on hold for ages to call them

 

[lkm757]

I have got to say I had to hunt around for that AIO...didn't think Ultrawide AIOs were even a thing, much less PCS selling them

Yeah I'd never seen one really before either and I don't think PCS even do them anymore!

 

[JonMckenzie]

Hi just wondering if you ever sorted this problem out ? As I have the same issue thanks

 

[TonyCarter]

Hi just wondering if you ever sorted this problem out ? As I have the same issue thanks

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

www.pcspecialist.co.uk

 

[Martinr36]

Another post resurrected from 3 years ago

 

[Scott]

I was suspecting spammy spam earlier. Will see what the next post looks like