Steel series headphones keep disconnecting

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GC1799

Member
Happy Boxing Day, I bought a PC (spec below) but we are having issue with my sons steel series headphones keep disconnecting from the PC. He has to restart the PC to reconnect them. He has used them with his Xbox for a year or so with no problems. We have carried out an update for steel series that came up, but still the same issue. We have swapped usb ports as well. Any ideas??
Case
PCS LUMIN ARGB MID TOWER CASE (PWM)
Processor (CPU)
AMD Ryzen 5 9600X Six Core CPU (3.9GHz-5.4GHz/38MB CACHE/AM5)
Motherboard
ASUS® TUF GAMING B650-PLUS WIFI (AM5, DDR5, PCIe 4.0, Wi-Fi 6)
Memory (RAM)
32GB Corsair VENGEANCE RGB DDR5 5600MHz (2 x 16GB)
Graphics Card
16GB ZOTAC GEFORCE RTX 4060 Ti TWIN EDGE - HDMI, 3 x DP
1st M.2 SSD Drive
1TB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 6500MB/sW)
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 750W RMe SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 360 Series ARGB High Performance Liquid Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
Wireless Network Card
NONE OR ONBOARD Wi-Fi (MOTHERBOARD DEPENDENT)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc.
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer
 
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GC1799

Member
Thank you, edited and we’ll try to delete the Norton malware. Will that not leave us open to security threats?
 
G

GC1799

Member
So, I have downloaded the Norton remove app, uninstalled Norton, checked for windows updates in advance settings, only one available which was 2024-11 cumulative update preview for .NET (KB5048162) downloaded and installed, son has played on the pc for 45 mins and they have cut out again. They are steel series arctis 1. Had no issues with them on his Xbox for over 12 months. We also have an issue where we cannot get the microphone to work with the pc at all?! Not sure if this is connected or not???
 
L

LVC1999

New member
I've found some other people online who seem to have run into the same issue:
https://www.reddit.com/r/steelseries/comments/srzdxf

I believe the issue you're facing could be down to the correct devices not being selected for input (mic) and output (sound), as described in the above thread.

If you open your control panel and go to sound, in the playback tab, double-check that your headset is the default device (it might be called "Game" as a kind of sub-category), then check the recording tab and make sure the headset's microphone is the default device (may be called "Chat").

So long as that's all set up correctly, in any game you play you should be able to simply use "default device" for any audio/mic and it will refer to these defaults in the control panel and work correctly.

I did find another thread which was less promising because it suggested there may just be an issue with these headsets: https://linustechtips.com/topic/1431579-arctis-pro-wireless-audio-cutting-out-please-help/

But make sure it's all set up correctly in the control panel to be sure.
 
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G

GC1799

Member
So, after massive head scratching, deleting this, updating that, having a remote visit from the friendly guys at PC Specialist, it turned out to be a switch on the dongle that you can switch from Xbox or PC! Wife noticed it whilst unplugging it after testing the fault on our laptop 😂 appreciate all of your help and suggestions 👍🏼
 
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