Solved: My brand new PC won't start

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AnthonyG

Member
My new PC just been delivered and it won't start. Just a little orange LED lights up in the motherboard and nothing. Tried plugging it in in different mains and nothing. I'm trying to contact the support but the answer time just keeps increasing and no one answers it. I'm so disappointed as I really need this computer to start working in a new project.
I wonder how they tested it before sending it to me.
Has anyone had the same experience?
Cheers
 
AgentCooper

AgentCooper

At Least I Have Chicken
Moderator
Hi there. It can occasionally be the case that components get moved around slightly during transit which might affect things. In order to know what we're dealing with, please could you post your full system specification? You can find it under 'your orders' on your PC Specialist account, just copy and paste the whole lot over and someone will take a look.
 
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AnthonyG

Member
Hi, thank you for replying. They've arranged to collect the PC but if you can guide me through some solution, that'd be great as I really need to start working on it.

PC Specs:

Processor (CPU)Intel® Core™ i7 Eight Core Processor i7-10700F (2.9GHz) 16MB Cache
MotherboardASUS® H410M-A: Micro-ATX, DDR4, USB 3.2, SATA 6GBs
Memory (RAM)16GB Corsair VENGEANCE DDR4 2666MHz (2 x 8GB)
Graphics Card8GB AMD RADEON™ RX 580 - HDMI, DP - DX® 12
1st Storage Drive512GB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)
2nd Storage Drive2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingPCS FrostFlow 80 Series High Performance CPU Cooler
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network CardWIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
First thing to do is take the side of the case off and check all the connections, which ports have you tried plugging the monitor into, the one you want is the graphic card one which is down the bottom of the computer
 
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AnthonyG

Member
I've checked all the connections and everything seems to be well connected. Nothing loose.
The problem is that the PC won't even power on.There is just an orange LED lit on the motherboard but nothing happens when I try to turn it on, so nothing really coming out of the monitor, I was using the HDMI port from the graphics card.
 
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AnthonyG

Member
Hey guys, just double checked the connections and found a jumper a little loose, put back in and, at least, the computer turned on. I will do some tests and tell support to cancel the appointment to pick it up if everything is Ok.
Thank you all for the help.
 
Resistance100

Resistance100

Expert
AnthonyG said:
Hey guys, just double checked the connections and found a jumper a little loose, put back in and, at least, the computer turned on. I will do some tests and tell support to cancel the appointment to pick it up if everything is Ok.
Thank you all for the help.
Click to expand...
Everything was pointing to the power button connection being loose. Given the motherboard was receiving power. Does that button work now ?
 
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AnthonyG

Member
Resistance100 said:
Everything was pointing to the power button connection being loose. Given the motherboard was receiving power. Does that button work now ?
Click to expand...
Yes, it is working and powering on now. Just got to the Test Windows 10 they've installed for testing purposes. I will install my own Win 10 Pro now.
Thanks again. :)
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
AnthonyG said:
Yes, it is working and powering on now. Just got to the Test Windows 10 they've installed for testing purposes. I will install my own Win 10 Pro now.
Thanks again. :)
Click to expand...
Fingers crossed, not the first time heard of the power button connection or similar coming loose in transit
 
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