williamRobinson855
Active member
Good luck with that, and thank you for your help in this. I am I note still within warranty as a last ditch. So no pressure lol
Shutdown and restart
- Thread starter williamRobinson855
- Start date
SpyderTracks
We love you Ukraine
So since the 17/03/2023, we've got Kernel Event ID's relating to "System has rebooted without cleanly shutting down first".
This means it's not managing to power off, it's crashing with black screen and then autorestarting. So @ubuysa was correct on that.
Something catastrophic happened at around 10:23 on the 18/04 which cause major issues (event ID 7001) which all look related to the network/bluetooth, where the services are failing to start. It's possible it's related to simply the network being unavailable at that time, I'm not certain, but that seems significant.
We need to verify it's not an app causing the crash on shutdown, so far we're only looking at the system logs related to system hardware.
Can you also upload your Application event logs in the same manor, then we can check for errors that correspond with these dates and times?
This means it's not managing to power off, it's crashing with black screen and then autorestarting. So @ubuysa was correct on that.
Something catastrophic happened at around 10:23 on the 18/04 which cause major issues (event ID 7001) which all look related to the network/bluetooth, where the services are failing to start. It's possible it's related to simply the network being unavailable at that time, I'm not certain, but that seems significant.
We need to verify it's not an app causing the crash on shutdown, so far we're only looking at the system logs related to system hardware.
Can you also upload your Application event logs in the same manor, then we can check for errors that correspond with these dates and times?
williamRobinson855
Active member
here we go
Google Drive: Sign-in
Access Google Drive with a Google account (for personal use) or Google Workspace account (for business use).
drive.google.com
SpyderTracks
We love you Ukraine
Thanks
The only corresponding application error I can see is Event ID 13, for the VSS (Volume Shadow Service)
Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]
I think this could potentially be a cause of the crashes outside of normal shutdown.
Can you right click on the start button, select run, and type winver and post a screenshot?
williamRobinson855
Active member
Attachments
ubuysa
The BSOD Doctor
There are a number of these errors in the System log...
There are a fair few of these too.
I would shut down/disable/incinerate Avast before shutting Windows down and see what happens
Code:
Log Name: System
Source: Service Control Manager
Date: 19/05/2023 11:42:32
Event ID: 7043
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-8RS5OFL
Description:
The Avast Antivirus service did not shut down properly after receiving a pre-shutdown control.There are a fair few of these too.
Code:
Log Name: System
Source: Service Control Manager
Date: 18/05/2023 15:37:25
Event ID: 7043
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-8RS5OFL
Description:
The Connected User Experiences and Telemetry service did not shut down properly after receiving a pre-shutdown control.SpyderTracks
We love you Ukraine
I'm so glad you hopped on, that didn't come up on my search, must have put in the wrong criteria!
That's more than likely!
I would definitely uninstall Avast, it's pretty awful anyway, windows defender is far better.
Unfortunately though, it also appears your windows isn't registered?
williamRobinson855
Active member
Ahhhhh well one of the things i did was to enable and re enable avast virus and firewall with no luck I then removed avast from the system and installed a different one today, and still have no effect with this error.
Im thinking if i have to do a re install of windows then its not a problem, but earlier i was unaware whether it was software or hardware. soo
williamRobinson855
Active member
See reply above.
williamRobinson855
Active member
I have no hair left, honestly pulled it all out. lol
SpyderTracks
We love you Ukraine
I would do a clean install
You don't need any third party AV, windows defender is amongst the best and causes so few problems compared to others.
3rd party AV is really a dead enterprise these days like on Macs.
SpyderTracks
We love you Ukraine
You can't uninstall Avast the usual way through add or remove programs, it's like a virus, you have to use a special uninstall tool
Avast Removal Tool | Download Avast Clear | Avast
www.avast.com
williamRobinson855
Active member
Yeah i think ill go down the win re install. Do you mind if i ask, are both of you anything to do with the technical support for pc specialist, because if you are seperate i can still run this by them, as im still in warranty.
SpyderTracks
We love you Ukraine
Were not connected to PCS in anyway. We're just here to try to fix things before having to send them back for RMA.
9 times out of 10 it's a software issue which is easily fixable.
williamRobinson855
Active member
Im hugely grateful for all the help you have both given today. Thank you.
ubuysa
The BSOD Doctor
FYI: Right-click on the saved log and select 'Create Custom view...'. In the dialog that opens (there is a short delay) check Critical, Error and Warning, then click OK. This gets rid of the plethora of information messages that make reading these logs such a pain.
Not forgetting of course that sometimes the clue is in those information messages.....
williamRobinson855
Active member
Ehhhhhhhhhhhhhhhhhhh ok so, carried out a full system recovery this morning using the inbuilt recovery settings, nice to see a shiny new computer, however, when i shutdown the problem has re occured, the application i installed after recovery was vivaldi (chrome based browser) all updates to OS are done and im back at square one. lol
SpyderTracks
We love you Ukraine
A windows reset won't sort the issue, you need to do a clean install
williamRobinson855
Active member
Ok thanks. oh the joys.
SpyderTracks
We love you Ukraine
Its incredibly quick these days, takes about 30 mins to be fully set up again