Shutdown and restart

[williamRobinson855]

Gigabyte aorus elite b450

A problem that has occurred in the last couple of months and ive been tirelessly trying to resolve it, is once im finished with the computer and do a shutdown from the shutdown menu, the computer goes into shutdown, the lights on the computer switch off and one second later the computer restarts, lights on and one second later login screen appears on the monitor. The system red light on the motherboard jumps from one to the other and then goes off.

Gigabyte control centre no longer supports this motherboard and so unable to carry out a motherboard diagnostic.
Gigabyte also report that my bios is fully up to date.

Have checked Device manager and no conflicts appear on this list.
All drivers are upto date.
Have carried out disabling and enabling of Antivirus and Firewall and problem still occurs.

Advice on the internet points to Fast Boot issues. Sooooo have carried out various setting configurations in Power management settings both in Windows and within the Bios setups. Still the problem occurs.

Can anyone shed any light on this, as I feel ive exhausted all avenues to resolve this.

 

[SpyderTracks]

Gigabyte aorus elite b450

A problem that has occurred in the last couple of months and ive been tirelessly trying to resolve it, is once im finished with the computer and do a shutdown from the shutdown menu, the computer goes into shutdown, the lights on the computer switch off and one second later the computer restarts, lights on and one second later login screen appears on the monitor. The system red light on the motherboard jumps from one to the other and then goes off.

Gigabyte control centre no longer supports this motherboard and so unable to carry out a motherboard diagnostic.
Gigabyte also report that my bios is fully up to date.

Have checked Device manager and no conflicts appear on this list.
All drivers are upto date.
Have carried out disabling and enabling of Antivirus and Firewall and problem still occurs.

Advice on the internet points to Fast Boot issues. Sooooo have carried out various setting configurations in Power management settings both in Windows and within the Bios setups. Still the problem occurs.

Can anyone shed any light on this, as I feel ive exhausted all avenues to resolve this.

Hiya, is this a pcspecialist system? Could you post your full specs from the order page?

 

[williamRobinson855]

Hiya, is this a pcspecialist system? Could you post your full specs from the order page?

Order Reference 2033295

Case THERMALTAKE V200 2.0 TEMPERED GLASS RGB EDITION GAMING CASE
Processor (CPU) AMD Ryzen 5 3350G Quad Core CPU with Radeon Graphics (3.6GHz-4.0GHz/6MB CACHE/AM4)
Motherboard Gigabyte B450 AORUS ELITE: DDR4, USB 3.1 - ARGB Ready
Memory (RAM) 64GB Corsair VENGEANCE DDR4 2400MHz (4 x 16GB)
Graphics Card 2GB NVIDIA GEFORCE GT 1030
1st Storage Drive 256GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
DVD/BLU-RAY Drive NOT REQUIRED
External DVD/BLU-RAY Drive 8x Slim USB 2.0 External DVD-RW
Memory Card Reader USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply CORSAIR 450W CV SERIES™ CV-450 POWER SUPPLY
Power Cable 1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling PCS FrostFlow 100 RGB V3 Series High Performance CPU Cooler (AMD)
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans 2x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System Windows 10 Home 64 Bit - inc. Single Licence [KK3-00002]
CDC8N-RJ6Y8-YT3D7-RWDMR-6Q7X4

Operating System Language United Kingdom - English Language
Windows Recovery Media Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus NO ANTI-VIRUS SOFTWARE
Browser Google Chrome™
Warranty 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time Standard Build - Approximately 14 to 16 working days
Welcome Book PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[SpyderTracks]

Order Reference 2033295

Case THERMALTAKE V200 2.0 TEMPERED GLASS RGB EDITION GAMING CASE
Processor (CPU) AMD Ryzen 5 3350G Quad Core CPU with Radeon Graphics (3.6GHz-4.0GHz/6MB CACHE/AM4)
Motherboard Gigabyte B450 AORUS ELITE: DDR4, USB 3.1 - ARGB Ready
Memory (RAM) 64GB Corsair VENGEANCE DDR4 2400MHz (4 x 16GB)
Graphics Card 2GB NVIDIA GEFORCE GT 1030
1st Storage Drive 256GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
DVD/BLU-RAY Drive NOT REQUIRED
External DVD/BLU-RAY Drive 8x Slim USB 2.0 External DVD-RW
Memory Card Reader USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply CORSAIR 450W CV SERIES™ CV-450 POWER SUPPLY
Power Cable 1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling PCS FrostFlow 100 RGB V3 Series High Performance CPU Cooler (AMD)
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans 2x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System Windows 10 Home 64 Bit - inc. Single Licence [KK3-00002]
CDC8N-RJ6Y8-YT3D7-RWDMR-6Q7X4

Operating System Language United Kingdom - English Language
Windows Recovery Media Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus NO ANTI-VIRUS SOFTWARE
Browser Google Chrome™
Warranty 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time Standard Build - Approximately 14 to 16 working days
Welcome Book PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

So it's likely you may have hibernation or sleep set on the pc, so when you're shutting down, it's not actually doing a proper shutdown and something (often a usb connected device) is waking it from sleep.

Easiest way to verify this is disable hibernation by typing the following into elevated CMD prompt:

Powercfg.exe /hibernate off

Or you can remove all usb connected devices to see if it boots to confirm if it's one of those.

 

[ubuysa]

Or, in addition to the above, Windows will automatically restart is a 'system failure' occurs. If a system failure occurs during shutdown then Windows will restart - that may well be what you're seeing here.

One way to check that is to open a command prompt and enter the following command: shutdown /s /f /t 000 and see whether it stays shutdown The /s switch says 'shutdown', the /f switch says 'close all running tasks before shutdown', the /t 000 says 'shutdown now'

If it stays shutdown then it's a running task that's causing the failure and auto-restart on normal shutdown.

 

[williamRobinson855]

So it's likely you may have hibernation or sleep set on the pc, so when you're shutting down, it's not actually doing a proper shutdown and something (often a usb connected device) is waking it from sleep.

Easiest way to verify this is disable hibernation by typing the following into elevated CMD prompt:

Powercfg.exe /hibernate off

Or you can remove all usb connected devices to see if it boots to confirm if it's one of those.

Ok i ran CMD as administrator and ran your command to switch off, did this twice, still no joy.
Removed extra usb devices and left keyboard and mouse, still no joy.
Only other connections to PC are ethernet and HDMI for graphics card.

 

[williamRobinson855]

Or, in addition to the above, Windows will automatically restart is a 'system failure' occurs. If a system failure occurs during shutdown then Windows will restart - that may well be what you're seeing here.

One way to check that is to open a command prompt and enter the following command: shutdown /s /f /t 000 and see whether it stays shutdown The /s switch says 'shutdown', the /f switch says 'close all running tasks before shutdown', the /t 000 says 'shutdown now'

If it stays shutdown then it's a running task that's causing the failure and auto-restart on normal shutdown.

Ok as per other advise, Ran CMD as administrator and your command and unfortunatly it rebooted, did it twice to make sure.

 

[ubuysa]

Ok. In the Run command box enter sysdm.cpl In the dialog that opens click the Advanced tab, then the bottom Settings button (Start-up and recovery). In there uncheck the 'Automatically restart' checkbox. Then shutdown. Does is shutdown and stay shutdown, does it BSOD, or does it still restart?

 

[williamRobinson855]

Ok. In the Run command box enter sysdm.cpl In the dialog that opens click the Advanced tab, then the bottom Settings button (Start-up and recovery). In there uncheck the 'Automatically restart' checkbox. Then shutdown. Does is shutdown and stay shutdown, does it BSOD, or does it still restart?

Ok carried out your instructions, the check box was empty. Did a shutdown and it restarted. Have never had the black screen of death. It all appears to be a correct shutdown until it restarts.

 

[williamRobinson855]

Have ran the event viewer just to have a look and the following screenshot may tell you something. Im rather lost at this point and didnt proceed any futher.

 

[ubuysa]

That covers all the common causes of a restart after shutdown. What you need to do now is to check whether this is a hardware issue that's causing the restart or whether it's a Windows problem

To do that get a spare USB drive and download Linux Mint, like most Linux distros it can be run off the USB drive without needing to be installed. Once you have the Linux Mint desktop on screen, select the Linux shutdown option and see whether the PC shuts down and stays shutdown.

If Linux also restarts then it's a hardware issue. If Linux shuts down normally then it's a Windows issue and we'll need to investigate further.

Thos are security audit errors, I doubt they're relevant and are probably a symptom.

 

[williamRobinson855]

That covers all the common causes of a restart after shutdown. What you need to do now is to check whether this is a hardware issue that's causing the restart or whether it's a Windows problem

To do that get a spare USB drive and download Linux Mint, like most Linux distros it can be run off the USB drive without needing to be installed. Once you have the Linux Mint desktop on screen, select the Linux shutdown option and see whether the PC shuts down and stays shutdown.

If Linux also restarts then it's a hardware issue. If Linux shuts down normally then it's a Windows issue and we'll need to investigate further.

Thos are security audit errors, I doubt they're relevant and are probably a symptom.

Ok i didnt think to try that with linux, but yeah good idea, ill get onto that. Thanks.

 

[B4zookaw]

I wonder if it’s worth disconnecting the front panel connections to the mother board. The shutdown and reset buttons in particular.

 

[williamRobinson855]

That covers all the common causes of a restart after shutdown. What you need to do now is to check whether this is a hardware issue that's causing the restart or whether it's a Windows problem

To do that get a spare USB drive and download Linux Mint, like most Linux distros it can be run off the USB drive without needing to be installed. Once you have the Linux Mint desktop on screen, select the Linux shutdown option and see whether the PC shuts down and stays shutdown.

If Linux also restarts then it's a hardware issue. If Linux shuts down normally then it's a Windows issue and we'll need to investigate further.

Thos are security audit errors, I doubt they're relevant and are probably a symptom.

Ok soooo installed linux mint onto pen drive, did a hard reboot, had to go into settings to get a boot menu, where i booted from the pen drive. Got into linux all ok. And did a shutdown and voila it shut down and remained shut down. So im quietly pleased that its not a hardware issue.

 

[williamRobinson855]

I wonder if it’s worth disconnecting the front panel connections to the mother board. The shutdown and reset buttons in particular.

i did consider this a few days ago thinking it might have been a pc case power button issue but opted to keep going with other stuff and ultimately the forum. I think the linux mint route may be a game changer in this discussion

 

[SpyderTracks]

Ok soooo installed linux mint onto pen drive, did a hard reboot, had to go into settings to get a boot menu, where i booted from the pen drive. Got into linux all ok. And did a shutdown and voila it shut down and remained shut down. So im quietly pleased that its not a hardware issue.

That would indeed suggest it's an issue with something within windows

This may be helpful, you can either look through your logs, or upload them to cloud storage and we can take a look

These are the Event ID's I found helpful in tracking down a Reboot:​

Event ID 1074 (Source: USER32) is "...has initiated the restart..."
Event ID 6005 (Source: EventLog) is "Event Log Service was Started".
Event ID 6006 (Source: EventLog) is "Event Log Service was Stopped".
Event ID 7001 (Source: WinLogon) is "User Logon".
Event ID 7002 (Source: WinLogon) is "User Logoff".

6005 is a good indicator the computer is Booting/Powering Up.
6006 is a good indicator the computer is Rebooting/Shutting Down.


1074 is what I see when something has triggered a reboot of my system (usually a windows update).
Example:

The process C:\Windows\CCM\CcmExec.exe (SomeComputerName) has initiated the restart of computer SomeComputerName on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x80020001
Shutdown Type: restart
Comment: Your computer will restart at 01/07/2017 08:14:38 PM to complete the installation of applications and software updates.

Online the description for 1074 reads:

This event is written when an application causes the system to restart, or when the user initiates a restart or shutdown by clicking Start or pressing CTRL+ALT+DELETE, and then clicking Shut Down.

My log has a bunch of Informational Event ID's for 7036, so I chose to ignore those (as noise).
For the "Filter Current Log..." I punched this in to Include/Exclude the following:

-7036,1074,6005,6006,7001,7002,12,13,89,109,41,42

On my machine, I saw this:


A reboot notice went out at 6:14pm (while I was away at dinner).
The machine logged me out at 8:15pm.
The machine powered down at 8:16pm.
The machine powered up at 8:17pm (which is indicative of a Warm Reboot).
When I returned home from dinner and a movie, I logged back in at 8:59pm.

Find out why PC just restarted for no reason

I am using Windows 7. For some reason my PC just shut down and restarted itself. I did not receive any warnings or indication of this. Is there a way to find out why my PC just restarted?

superuser.com

You can do this by Creating a Custom view in eventviewer when you first open it on the right

 

[williamRobinson855]

That would indeed suggest it's an issue with something within windows

This may be helpful, you can either look through your logs, or upload them to cloud storage and we can take a look

These are the Event ID's I found helpful in tracking down a Reboot:​

Event ID 1074 (Source: USER32) is "...has initiated the restart..."
Event ID 6005 (Source: EventLog) is "Event Log Service was Started".
Event ID 6006 (Source: EventLog) is "Event Log Service was Stopped".
Event ID 7001 (Source: WinLogon) is "User Logon".
Event ID 7002 (Source: WinLogon) is "User Logoff".

6005 is a good indicator the computer is Booting/Powering Up.
6006 is a good indicator the computer is Rebooting/Shutting Down.


1074 is what I see when something has triggered a reboot of my system (usually a windows update).
Example:


Online the description for 1074 reads:



My log has a bunch of Informational Event ID's for 7036, so I chose to ignore those (as noise).
For the "Filter Current Log..." I punched this in to Include/Exclude the following:


On my machine, I saw this:


A reboot notice went out at 6:14pm (while I was away at dinner).
The machine logged me out at 8:15pm.
The machine powered down at 8:16pm.
The machine powered up at 8:17pm (which is indicative of a Warm Reboot).
When I returned home from dinner and a movie, I logged back in at 8:59pm.

Find out why PC just restarted for no reason

I am using Windows 7. For some reason my PC just shut down and restarted itself. I did not receive any warnings or indication of this. Is there a way to find out why my PC just restarted?

superuser.com

You can do this by Creating a Custom view in eventviewer when you first open it on the right

View attachment 37032

Im afraid im a little out of my depth here, which logs from the left hand side menu, do you suggest and where to upload them.

 

[SpyderTracks]

Im afraid im a little out of my depth here, which logs from the left hand side menu, do you suggest and where to upload them.

If you right click on the System header under Windows Logs, and then select save all events as:

Save them to desktop or somewhere, then you can upload them to whatever cloud storage you use, OneDrive is built into windows. Make sure it's made public so we can see it.

Then just post a link.

 

[williamRobinson855]

Thats great, heres the link

Google Drive: Sign-in

Access Google Drive with a Google account (for personal use) or Google Workspace account (for business use).

drive.google.com

 

[SpyderTracks]

Thats great, heres the link

Google Drive: Sign-in

Access Google Drive with a Google account (for personal use) or Google Workspace account (for business use).

drive.google.com

Awesome, thanks for that, gimme a while, I'll take a look through it now.