Several minute long start up time on new PC

R

RainyCats

Member
PC takes like 10minutes of the windows taskbar loading up. The desktop appears instantly, its the start menu that takes a very long time. I sent it out for an RMA and they found an issue with one my SSD's, not the M.2 which my OS was installed in. After a day it started happening again. The problem persists after multiple full OS resets (all software and files, with windows downloaded from the cloud) and in safe mode.

Does anyone have any idea what it could be or how I could diagnose the problem? I spent over £4,000 on this PC and it's falling apart after 2months.

Case
THERMALTAKE CORE X71 TEMPERED GLASS EDITION GAMING CASE
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® CROSSHAIR VIII HERO (DDR4, PCIe 4.0, CrossFireX/SLI) - RGB Ready!
Memory (RAM)
64GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 16GB)
Graphics Card
24GB NVIDIA GEFORCE RTX 3090 - HDMI, DP
1st Storage Drive
4TB SEAGATE IRONWOLF PRO 3.5", 7200 RPM 128MB CACHE
1st M.2 SSD Drive
2TB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 4400MB/W)
Power Supply
ASUS ROG STRIX 850W MODULAR 80 PLUS® GOLD
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i PRO Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
LED Lighting
2x 50cm UV LED Strip
Extra Case Fans
5x Corsair LL120 RGB LED Fan + Controller Kit
Sound Card
ASUS STRIX Raid DLX 7.1 PCIe sound card
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
ASUS PCE-AX58BT Wi-Fi 6 (802.11ax) 2400Mbps/5GHz, 600Mbps/2.4GHz
USB/Thunderbolt Options
2 PORT (1 x TYPE A, 1 x TYPE C) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence [MUP-00003]
Operating System Language
United Kingdom - English Language
Click to expand...
 
ubuysa

ubuysa

The BSOD Doctor
First off, this is an AMD build with four RAM sticks. Although they're running at 3200MHz (which should be safe) this might be another manifestation of the existing known issue with an AMD CPU and 4 RAM sticks. This isn't a PCS issue, it's an AMD issue and AFAIK there is no permanent solution just yet, other than removing 2 sticks of RAM temporarily.

That said, this doesn't sound like a hardware issue at all and it's not manifesting itself in the same way most users with the four RAM sticks problem does (they report crashes and BSODs). This problem sounds to me much more like a software issue than hardware.

Is Windows fully updated? Are there any optional updates waiting to be installed?

When did you last update your graphics driver? Is there a later version available (if so install it)?

Is Fast Startup turned on in your Windows system (if so turn it off)?

What anti-virus software do you use? Do you have more than one antivirus product installed?

Open an elevated command prompt or PowerShell session and enter the command sfc /scannow. Does that show any errors and were they corrected?

In the same command prompt/PowerShell session run the command chkdsk /f on both of your drives. Do they show any errors and were they corrected?
 
G

GeaFit

Bronze Level Poster
Very tricky one. If you havent done so stop any programs or processes at startup and enable again one by one. Something is crashing at startup it sounds like.
 
R

RainyCats

Member
Thanks for the replies, answering in order:

@ubuysa
  1. Windows is fully up to date
  2. GPU is fully up to date
  3. I have tried turning fast startup off
  4. No antivirus (except from windows defender)
  5. Ive tried running SFC, it reports no issues.
  6. Havent tried running this yet, but I have used other tools to check the drive (Seagate tools and windows) and found nothing
@GeaFit @Nursemorph
I believe the reset downloads a fresh version of windows from the cloud, not from my current installation. It's always like I bought it brandnew, having to setup language ,account ,password etc. I even have to uninstalled their bloatware again. So also, no startup processes.
 
Last edited by a moderator:
ubuysa

ubuysa

The BSOD Doctor
RainyCats said:
Thanks for the replies, answering in order:

@ubuysa
  1. Windows is fully up to date
  2. GPU is fully up to date
  3. I have tried turning fast startup off
  4. No antivirus (except from windows defender)
  5. Ive tried running SFC, it reports no issues.
  6. Havent tried running this yet, but I have used other tools to check the drive (Seagate tools and windows) and found nothing
@GeaFit @Nursemorph
I believe the reset downloads a fresh version of windows from the cloud, not from my current installation. It's always like I bought it brandnew, having to setup language ,account ,password etc. I even have to uninstalled their bloatware again. So also, no startup processes.
Click to expand...
It's not the same as a clean install from USB. Cloud reset does download a new copy of the Windows install files but crucially it re-use all existing drivers. That's a big problem because drivers are the number 1 source of problems - bar none.

Re-using existing drivers makes cloud reset as useless as local reset for me. Clean installing from bootable media is the only way to go if reinstalling because you're having problems.
 
R

RainyCats

Member
Oh I see, I wouldn't have expected that. I just finished flashing my BIOS and my system has restarted twice now without problems. It is too early to say yet as it is intermittent. I will post an update in a day or two if it is working consistently.

If not I will try clean installing from bootable media next.
 
ubuysa

ubuysa

The BSOD Doctor
Apart from very likely voiding your warranty, flashing the BIOS is the absolute last thing you should try when problem solving. You're nowhere near there yet. In any case, as I've already suggested, this is almost certainly a Windows or configuration problem, not a hardware (or BIOS) problem.

A clean install of Windows would have been the wisest course of action, to be certain your operating system platform is stable.
 
R

RainyCats

Member
Unfortunately, it happened again. I've been looking at the event viewer and ive found some suspicious events. @ubuysa One of the events seems to do with the AMD CPU you mentioned, at least google returns posts mentioning it from my error logs.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Razer Synapse Service service.
XML: 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
  <EventID Qualifiers="49152">7011</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8080000000000000</Keywords>
  <TimeCreated SystemTime="2021-03-07T19:09:47.4070489Z" />
  <EventRecordID>1255</EventRecordID>
  <Correlation />
  <Execution ProcessID="848" ThreadID="7444" />
  <Channel>System</Channel>
  <Computer>DESKTOP-H6Q7VS2</Computer>
  <Security />
  </System>
- <EventData>
  <Data Name="param1">30000</Data>
  <Data Name="param2">Razer Synapse Service</Data>
  </EventData>
  </Event>


Faulting application name: Aac3572MbHal_x86.exe, version: 1.1.4.0, time stamp: 0x5ffbf116
Faulting module name: combase.dll, version: 10.0.19041.789, time stamp: 0xce908c7b
Exception code: 0xc0000005
Fault offset: 0x000ba2f9
Faulting process ID: 0x2a70
Faulting application start time: 0x01d71374a6a801c5
Faulting application path: C:\Program Files\ASUS\AacMB\Aac3572MbHal_x86.exe
Faulting module path: C:\Windows\System32\combase.dll
Report ID: 7de56951-49fb-430e-a7c3-f0f5d5516c6c
Faulting package full name:
Faulting package-relative application ID:

XML: 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>100</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2021-03-07T19:10:27.5121507Z" />
  <EventRecordID>999</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>DESKTOP-H6Q7VS2</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Aac3572MbHal_x86.exe</Data>
  <Data>1.1.4.0</Data>
  <Data>5ffbf116</Data>
  <Data>combase.dll</Data>
  <Data>10.0.19041.789</Data>
  <Data>ce908c7b</Data>
  <Data>c0000005</Data>
  <Data>000ba2f9</Data>
  <Data>2a70</Data>
  <Data>01d71374a6a801c5</Data>
  <Data>C:\Program Files\ASUS\AacMB\Aac3572MbHal_x86.exe</Data>
  <Data>C:\Windows\System32\combase.dll</Data>
  <Data>7de56951-49fb-430e-a7c3-f0f5d5516c6c</Data>
  <Data />
  <Data />
  </EventData>
  </Event>



Windows failed to resume from hibernate with error status 0xC00000BB.

Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001
XML: 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}" />
  <EventID>28</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>3</Task>
  <Opcode>25</Opcode>
  <Keywords>0x8000000000000a20</Keywords>
  <TimeCreated SystemTime="2021-03-07T19:11:19.5706669Z" />
  <EventRecordID>15</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="428" />
  <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
  <Computer>DESKTOP-H6Q7VS2</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="ProviderGuid">{8444a4fb-d8d3-4f38-84f8-89960a1ef12f}</Data>
  <Data Name="ErrorCode">3221225473</Data>
  </EventData>
  </Event>


@ubuysa This one here
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

XML: 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
  <EventID>18</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000000</Keywords>
  <TimeCreated SystemTime="2021-03-07T19:11:21.9911532Z" />
  <EventRecordID>1340</EventRecordID>
  <Correlation ActivityID="{8b5015db-d9a5-4d8d-ace9-4c87546bf4a8}" />
  <Execution ProcessID="4568" ThreadID="5332" />
  <Channel>System</Channel>
  <Computer>DESKTOP-H6Q7VS2</Computer>
  <Security UserID="S-1-5-19" />
  </System>
- <EventData>
  <Data Name="ErrorSource">3</Data>
  <Data Name="ApicId">0</Data>
  <Data Name="MCABank">5</Data>
  <Data Name="MciStat">0xbea0000001000108</Data>
  <Data Name="MciAddr">0x1fff80228e77421</Data>
  <Data Name="MciMisc">0xd01a0ffe00000000</Data>
  <Data Name="ErrorType">9</Data>
  <Data Name="TransactionType">2</Data>
  <Data Name="Participation">256</Data>
  <Data Name="RequestType">0</Data>
  <Data Name="MemorIO">256</Data>
  <Data Name="MemHierarchyLvl">0</Data>
  <Data Name="Timeout">256</Data>
  <Data Name="OperationType">256</Data>
  <Data Name="Channel">256</Data>
  <Data Name="Length">936</Data>
  <Data Name="RawData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ata>
  </EventData>
  </Event>




Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001

A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 18
 
SpyderTracks

SpyderTracks

We love you Ukraine
RainyCats said:
Yes, from a USB stick
Click to expand...
Did you delete all existing partitions before installing? What method did you use to install windows, if you can be as detailed as possible.

Reason we have to ask this is a lot of people don't know how to go about a clean install and it's essential to get the platform stable before doing any troubleshooting.

How did you install drivers?

We need to troubleshoot from a clean installation where everything is set up correctly. I see you've got razer synapse installed which could be contributing to issues.

I'd suggest doing a clean install again, and just configuring drivers, then post back when you're ready to troubleshoot.

Option one here is how to do a clean install, make sure to delete all partitions from the OS drive and install to the empty space:

www.howtogeek.com

How to do a Clean Install of Windows 10 the Easy Way

The Windows 10 upgrade process drags old files, settings, and programs from your previous Windows system to your new one.
www.howtogeek.com www.howtogeek.com
 
D

Deleted member 17413

Guest
I have razer synapse on mine, with a Mamba which runs on 2.0.
You can choose to just install synapse 2.0 rather than the current one (which then ends up putting 2.0 on anyway)
No idea if thats makes a difference, just thought it could do.

Would it be worth going through the M.2, RAM and GPU and just removing and reseating them?
 
R

RainyCats

Member
It was very similar to the above, I first did a factory reset with the secure erase option to delete everything. Then used the USB setup with the "create install media" tool. I will re-install again and this time install no tools like razer, corsair icue etc.

I think this is the cause: Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001

A few other restarts had the problem with the above being the only noticable error. A have googled for ages and can't find a consistent answer. Searching regedit brings up nothing either.
 
SpyderTracks

SpyderTracks

We love you Ukraine
RainyCats said:
It was very similar to the above, I first did a factory reset with the secure erase option to delete everything. Then used the USB setup with the "create install media" tool. I will re-install again and this time install no tools like razer, corsair icue etc.

I think this is the cause: Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001

A few other restarts had the problem with the above being the only noticable error. A have googled for ages and can't find a consistent answer. Searching regedit brings up nothing either.
Click to expand...
There’s no point doing any kind of troubleshooting until we’re sure you’re on a stable platform.
 
ubuysa

ubuysa

The BSOD Doctor
RainyCats said:
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 18
Click to expand...
That is exactly the same as the WHEA error that other users of AMD and 4 RAM sticks see, so you would seem to be suffering from the same issue. I would suggest that you remove two RAM sticks, 32GB ought to be plenty for all but the most RAM hungry applications in any case, and see how it behaves on just two sticks. I think you'll find it's pretty stable.
 
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