Rust crashing

M

martow

Member
Hi,

Jut bought this PC for my son and he is complaining that when playing the game Rust he keeps crashing every 10 minutes or so and I was wondering if anyone knows why this is happening and if anyone knows how to fix this.

Case
NZXT H511 MID-TOWER GAMING CASE (WHITE)
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Intel® Core™ i5 Six Core Processor i5-10600K (4.1 GHz) 12 MB Cache
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Gigabyte B460M DS3H V2 (rev. 1.0) : LGA1200, DDR4, USB 3.2
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16GB Corsair VENGEANCE DDR4 2400MHz (2 x 8GB)
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6GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!
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256GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
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jamiephillips909

jamiephillips909

Godlike
Are the nvidia gpu graphics drivers up to date ?
Also if bullguard antivirus is still installed uninstall it has been known to cause issues windows defender is completely fine !
 
M

martow

Member
I've updated all of my graphics drivers and I am not running into any trouble in any other games apart from rust, is it still worth deleting bullguard antivirus.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
martow said:
I've updated all of my graphics drivers and I am not running into any trouble in any other games apart from rust, is it still worth deleting bullguard antivirus.
Click to expand...
YES.................................................... most definitely delete it
 
ubuysa

ubuysa

The BSOD Doctor
martow said:

Memory-martow.dmp.zip

drive.google.com drive.google.com

I think this is the right way to do it but haven't ever had to do anything like this before. Let me know if I have done anything wrong.
Click to expand...
That's just your Application log but that looks to be good enough to identify the issue. There are many Windows Error Reporting entries for problem code 0x141. In a BSOD that stop code is a VIDEO_ENGINE_TIMEOUT_DETECTED bug check and that sort of gells with the problem you're reporting. Here's one of them.....

Clipboard01.jpg


See whether you can locate the dump file in the first link (C:\Windows\Live KernelReports\WATCHDOG\WATCHDOG-20210606-1413.dmp) and upload it to the cloud with a link to it here. This might suggest an issue with the graphics card or driver.

However, there are also several entries reporting an error with RustClient.exe with an exception code of 0xC0000005, which is a memory access violation. That suggests a problem with the application itself rather than with your graphics card/driver. Here's one...

Clipboard02.jpg


Since it's only Rust that fails then it would suggest that Rust itself is the problem. If you did have a graphics card or driver issue you'd expect that to be causing issues regardless of the application in use.

Upload the dump file and let's see whether that is any more enlightening.
 
M

martow

Member
I cant seem to gain access to that file , and I am not sure how to access the dump file for it. I am also seeing errors in an application called mmc.exe, could this have anything to do with the problem
 
Last edited:
ubuysa

ubuysa

The BSOD Doctor
martow said:
I cant seem to gain access to that file , and I am not sure how to access the dump file for it. I am also seeing errors in an application called mmc.exe, could this have anything to do with the problem
Click to expand...
It does say you need administrator permission to access it, but just say yes and you'll get access. Alternatively take ownership of the folder.

The mmc.exe file is the Microsoft Management Console and is unlikely to be related to your Rust issue.
 
M

martow

Member
I am finding it hard to access the dump file as I have done what you said on your post but I don't understand how to access them in order to upload them.
 
ubuysa

ubuysa

The BSOD Doctor
martow said:
I am finding it hard to access the dump file as I have done what you said on your post but I don't understand how to access them in order to upload them.
Click to expand...
If you're logged in with an Administrator account you should just be able to double-click as normal on the folder C:\Windows\LiveKernelReports. You may get a warning that you don't have access but just click whichever button allows you access.

It may be that your system files are corrupted, that might even be related to your Rust issue. Open an elevated command prompt or PowerShell session and enter these two commands...

dism /online /cleanup-image /checkhealth if that does not return saying 'No component store corruption deleted' then let us know (it's probably recoverable).

sfc /scannow if that command reports problems found but corrected then reboot and see whether you can access the LiveKernelReports folder.

You could also try using the takeown command to take ownership of the LiveKernelReports folder and all child folders. Using an elevated command prompt or PowerShell session navigate to the C:\Windows\LiveKernelReports folder. Then enter the following command....

takeown /F directory /R /A /D Y the /F directory switch indicates that we're taking ownership of the current directory (folder), the /R switch makes it recursive so you'll take ownership of all child folders and all child files, the /A switch makes the owner the Administrator group (so you need to be logged on as an Administrator) and the /D Y switch supplies the default answer of Y when you're asked where you want to take ownership of each and every file. Note that if you leave the /A switch out your userid will be made the owner of the files and folders, that's probably OK but it's not very elegant.
 
M

martow

Member
when I ran the first command in the elevated command prompt it said , no component store corruption detected. when I ran the second it said that corruption was founded and repaired , however I still was unable to access the dump file, however I opend the system part and found loads of errors for Nvidia. Do you think that this is the problem.

System-martow.zip

drive.google.com drive.google.com
 
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M

martow

Member
I recently brought the game sea of thieves , thinking that the crashes were exclusive to rust, but I was wrong. Every 10 minuets or so the game will freeze and crash saying that there was a video driver error and that it needed to restart. I'm not to sure what I should do as it seems that every time I play a more demanding game it consistently crashes.
 
ubuysa

ubuysa

The BSOD Doctor
martow said:
I recently brought the game sea of thieves , thinking that the crashes were exclusive to rust, but I was wrong. Every 10 minuets or so the game will freeze and crash saying that there was a video driver error and that it needed to restart. I'm not to sure what I should do as it seems that every time I play a more demanding game it consistently crashes.
Click to expand...
Talk to PCS then, that sounds like a graphics card issue.
 
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